Regent Seven Seas Cruises is a leading provider of ultra-luxury cruise experiences, catering to discerning travelers seeking an all-inclusive vacation. The company operates a fleet of luxurious ships that offer a wide range of itineraries across multiple global destinations, including the Caribbean, Europe, and Asia. Each cruise is designed to provide guests with unparalleled comfort, gourmet dining, and immersive excursions, ensuring a memorable journey. The target market for Regent Seven Seas Cruises includes affluent individuals and families who prioritize high-quality service and exclusive experiences while traveling. With a focus on genuine hospitality and personalized service, the company aims to create a truly exceptional cruising experience for its guests, setting a standard in the luxury cruise industry.
Regent Seven Seas Cruises faces significant criticism from consumers, with a majority rating their experiences poorly. Many reviewers express frustration with the declining quality of customer service, describing it as unhelpful and dismissive.
Complaints about long check-in times and inadequate facilities, such as a single small pool for a large number of passengers, are common. While some customers praise the food quality and luxurious accommodations, these positives are overshadowed by reports of poor service and lack of support during issues, such as boarding complications. Additionally, there are mentions of unresponsive staff and disappointing experiences that do not align with the high expectations set by the cruise line's reputation. Overall, the sentiment leans heavily negative, indicating a need for substantial improvements in service and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 74 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 1.0 | 4 |
| Jun 24 | 3.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 2.0 | 2 |
| Sep 24 | 2.7 | 3 |
| Oct 24 | 3.3 | 3 |
| Nov 24 | 2.3 | 3 |
| Dec 24 | 1.5 | 2 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 74 most recent reviews.
“We are not cruisers by choice but by necessity due to my husbands increasing immobility”
“From the very beginning of booking our cruise for 2025 we have been finding customer service to have drastically decl...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.7 out of 5 (poor) | −15% | 74 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Regent Seven Seas Cruises is #5 of 5 on overall rating in this group. On booking, Riviera Travel scores higher (4.7 vs 1.7).
74 reviews of Regent Seven Seas Cruises. Filter by what matters to you.
7 Day Alaskan Tour to Alaska - No pre-screening on their ship. I got Covid on the second to last day. I needed emergency care (78 yr old) and they charged me $4315 for 1 day's worth of care. They were horrible. Stay away from this cruise line. The food was good, but not even very good. A totally over-priced cruise.
Paid for cabin with priority booking for excursions - have been waitlisted for nearly a year on 4 excursions with no progres despite regular follow ups by our travel agent. Not sure why we paid extra for priority for excursions when we can’t get on them! Regent please help as have no other means of getting help on this. Interesting that unlike some other tour operators Regent don’t seem to reply or show any interest in addressing any of their reviews here. Speaks volumes…
It pains me to write this review, however, when you take the time to complete their post cruise customer service form and NO ONE connects with you as promised, there is no other recourse but a public complainit. We saved 20 years to go on this cruise. Regent booked our flights to and from the cruise. When we were provided our flights. I called our Travel Agent and told her I was very concerned with the returned flights (Rome to Munich, Munich to Montreal, Montreal to Orlando), between the very short layovers (one was only 40 mins) to not liking the three flights. She informed us that we were not allowed to change these flights. I tried to call Regent directly but noone every called us back. My husband said it would be fine.... We had wonderful flights to Athens, met immediately and whisked away to our hotel, absolutely perfection. We had four lovely days on the cruise, then it all went south. My husband contracted food poisoning from their pool side grill (tuna burger) on the evening of Day 4. It was the middle of the night, so I did what I could to clean up the bathroom and get him to finally rest. When I contacted the staff and informed them of the situation and to also request, our restroom to be santifized, they had no concern for where he may have contracted the food poisoning nor did they follow up on his condition after informing them of his illness. They did clean the restroom. We did report the incident on our survey. The survey link they provide you is only good while on board. That's where customer service ends, at the point of swiping your card. Debarkation is of no relevance to them. They must know they have debarkation issues. Here is our nightmare debarkation in Rome. We have never sailed with Regent before and it had been 20 years since our last cruise. Once we scanned our card we were ushered off the ship. I asked, "where do we go?" I was yelled at to go the tent. Upon entering the tent, I asked, "what do we do?" Again, yelled at to get my luggage and to move. I will admit, I wasn't very nice, now. I gestered to this Italian women, to signal my frustration with her. Finally, another person directed us to look for our group number then to take our luggage and find our bus. We found our luggage, I then asked another rep, what bus am I looking for? She yelled at me again, to get out of the tent and go to your bus! I stopped and I did raise my voice, WHAT BUS??? A man came up (non-Regent personnel) and told us to go to the bus number of our luggage. As we were hauling three pieces of luggage, we were continually yelled at to hurry up! Once at the bus, my husband was told to load our luggage under the bus. There was no room, he was told to go the other side of the bus. The side parked in the oncoming traffic. The driver was there and he told my husband to load the luggage. Once on the bus, we were driven to the Rome Airport. The driver parked the bus in the median and told us to exit if we were in terminal 1 or 2. Upon exiting, my husband, again, had to stand in oncoming traffic to unload our bags. We got to the sidewalk with about 12 other passengers and we all looked at each other. Where do we go. I verified by our tickets Terminal 1. I said we need to go here for terminal 1. All 12 people followed me. 2/3 of the way to the door. A man dressed in Regent shirt came running up to us, "Hey, why you in a hurry! Wait, wait. I lead you." He walked us to the ticket counter and immediately left. My initial concern about the short layovers between flights was spot on. In Munich, we had to do an OJ Simpson between two terminals, we arrived at the gate, as our group was being called. We were late leaving, the gate. This made our connection in Montreal even shorter. Upon existing the plane, we were met by a US Customs officer, who was going to escort us down to US Customs as quickly as possible because we had minutes to get to the gate. Again, we raced through Customs only to discover we had another hike to our gate. This time, we got there with moments to spare. Upon arriving in Orlando, we discovered our luggage never made it out of Munich. We waited three days for our luggage and only to discover when we opened our large suitcase, TSA had opened the suitcase and every valuable we had in the case was GONE. Can I blame Regent for that, no wholely, but they did put on these flights..... My husband explained to our family this way about Regent, we could have taken FOUR cruises on another cruiseline for this one cruise. So was our experience 4X better than our previous cruise. The answer is an absolute NO! Add to that, they have never, ever responded to our survey or to our post cruise report we made on their website. They jsut don't care!
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Terrible service ethos at considerable expense. most port visits cancelled at short notice. Airport pickup a shambles.
Wonders of Antiquity Istanbul to Dubai goes from bad to worse. All but 2 of the original ports have been cancelled. No Rhodes, Cyprus, Israel, Jordan or Oman -- instead we cruised the cool, rainy Adriatic coast where nearly everything was closed as it was after the season. We are now sailing from Egypt to Dubai. From sunset to sunup all curtains must be closed. Black plastic has been put over all the doors and windows in public places. We had a code red drill a few days ago to prepare us to take cover in the hallways. Six burley security guards circle the decks. Is this a vacation? NO. This is nothing like the brochure description. It's a disappointing and very stressful situation. Did Regent ever mention any of this before we boarded? NO. Once the war broke out on Oct. 7, we requested a refund or future cruise credit, both of which were denied. My husband and I looked forward to the warmer evenings once we left the cold northern ports. During past cruises, we enjoyed dining and dancing under the stars. Not this time, we are imprisoned in a luxurious box. A crew member told us that usually it's only 2 days of blackout, but this time due to the war, the entire passage from Egypt to Dubai would be under blackout conditions. Regent does not deserve even one star. And we deserve a 100% future cruise credit or refund. No holiday onboard Regent!
We were also booked Istanbul to Dubai. Other comments describe the itinerary changes which we think completely gutted the original cruise itinerary. And why ? We were told that it was for safety considerations. Really ? What made Rhodes (an original port) unsafe ? Or Santorini? Etc. If Luxor is unsafe for two days, why is it safe for one day ? And why is it safe to cruise around in the Red Sea for 6 uninterrupted days ? No refund given; No credit offered; No response to two letters. One star is too many.
We have been booked on cruise starting in Istanbul to Dubai.The cruise begins November 10-December 1 2023. With the crisis in the Middle East, we understand the plight of those people. They raped our cruise. First we lost Israel, then Egypt. They tried to replace those ports with Greek islands. They explained that those replacements were culturally as significant as Israel. As of today, November 4, on a 21 day cruise, we have 3 original ports. Changes to the cruise have been changed three times. Yes we have insurance but my husband would have to die. We just want our money back or credit towards another cruise. Now we are being forced on a high dollar cruise to sail to countries and islands of little to no historical value. After we leave the Suez Canal we will sail for 10 days on the Red Sea to Dubai. Regent owes the consumer their money back. I know I’m only a small fish in the cruise industry but I did not select this cruise to sail and eat their food.
My call center experience with Regent Seven Seas Cruises was a personal nightmare. Their initial enthusiasm for selling the cruise package was convincing. However, once they secured my deposit, their attitude shifted dramatically. I remember a specific instance when I called to inquire about an upcoming shore excursion. The representative on the other end couldn't provide me with any details and seemed utterly disinterested in my concerns. This lack of transparency extended to the availability of meal services. I had booked this cruise with high expectations, only to find that the reality was far from their promises. The experience was made worse by their aggressive deposit terms, which became painfully evident when I tried to make necessary changes to my booking. I was left feeling stuck and frustrated. My confidence in Regent Seven Seas Cruises was shattered by these personal experiences. I felt like a mere transaction to them, and I would strongly advise others to think twice before booking with them
My recent experience with Regent Cruises left me feeling utterly deceived and thoroughly disappointed. The advertised promise of "unlimited shore excursions" turned out to be nothing short of a scam, with limited availability and a sneaky push towards paid alternatives. The illusion of unlimited exploration quickly shattered as I attempted to book these supposedly inclusive shore excursions. Most options were fully booked, and the few that weren't came with a steep price tag. What was meant to be a carefree adventure turned into a frustrating scramble for a spot on excursions that were supposed to be part of the package. Adding to the frustration was the customer service provided by Regent's call center. Instead of addressing the concerns and frustrations of passengers, the responses felt templated and lacked genuine understanding. It was disheartening to see a lack of accountability and empathy from a company that prides itself on delivering a luxury experience. The marketing tactics employed by Regent Cruises are, in my opinion, deceptive. The term "unlimited shore excursions" should come with an asterisk, clarifying the severely limited availability and the high likelihood that passengers will end up paying extra for the experiences they were led to believe were included. While I understand that no cruise experience is perfect, it's the blatant misrepresentation and lackluster customer service that truly sour my impression of Regent Cruises. Travelers should be wary of falling for the glossy promises and carefully crafted marketing without scrutinizing the fine print. In conclusion, my advice to potential Regent Cruises customers is to approach the promise of "unlimited shore excursions" with skepticism. Be prepared for limited availability, potential additional costs, and a customer service experience that falls far short of the luxury standards they claim to uphold. Buyer beware: the allure of a dream cruise can quickly turn into a disappointing reality with Regent Cruises.
Recent trip itinerary changed at last minute which has negatively effected the overall wanted experience. Last minute change which takes us to ports not desired. Furthermore, certain ports are in locations that are being impacted by the Isreali conflict/war thereby putting us in harms way. Regent indicated no refunds, no future cruise credits. On the hook for $25K+ Poor customer service
I wish I could leave zero stars! This company are a disgrace I’ve been trying to get my deposit refunded for more than 2 weeks ! I have been in contact too many times to remember and get spurious excuses each time but no refund! I WANT MY MONEY BACK ,
We are going on The Navigator in December. Before paying the balance ( within the cancellation period) we wanted to know what would be the replacement docking for the 3 days that we should have had in Myanmar. 2 phone calls later and we still have not had an answer. We are being fobbed off ,due to the delay in RSS response we are now in the penalty period ( deliberate ruse by RSS to avoid us cancelling ?) if we don’t pay the balance , we will lose our money but if we pay it then we can’t change anything ! This is not a good start to our cruise … it is already leaving us with a bad feeling about the rest of the holiday , when we should be looking forward to it , we are worried it will be a disappointment . First contact was 10 days ago .. they remain silent !!
Older boat, guest age mainly over 70, entertainment was more like an escort agency....trips, food, all aimed at the older guest.
All take no give service, from officers in particular. Not an appropriate/enjoyable travel option for the sick, vulnerable, elderly or for any decent, appreciative human being as a paying customer. Not worth your money. Research and avoid like the plague. So many more beautiful options out there with more to offer. Staff aren't happy either and do thir best to accommodate under the circumstances, poor, unsafe, non caring leader-ship.
This is our second cruise with Regent. The first was great. This time to return home we have to take theee flights- Lisbon to London, London to Montreal, Montreal to Atlanta. My husband is disabled. This will take the entire day. This is unacceptable. I will it book with them again.
Worst experience EVER. Practically they tell you when to eat, when you can swim, how you need to dress. The amount it costs you’ll expect to have a nice trip and relax at your own rithm. They made me change my clothes to dinner (not to be a an as@/$:) but I was wearing a designer tshirt and pants). CHOOSE ANOTHER CRUISE COMPANY!!!!
We scale Japan with Seven Seas Explorer. Service was poor from beginning to end in almost all departments. Particularly bad was the 2 hr wait to be picked up and taken to our hotel from the airport. Food variable with long waits and tepid offerings Excursions excruciatingly poor. Massively overpriced. Avoid this line and I would advise cancel any booked trip.
My wife and I booked a cruise and she later became pregnant. Regent refuses to allow her to embark since she will be 24 weeks pregnant. They also refuse to provide a refund or any kind of travel credits for a future cruise. We even bought travel insurance. It is shameful behavior that unfortunately will likely end up in small claims court. I would be very careful before dealing with this company.
I also went on the Hollywood cruise from Los Angeles, October 2022, having done a Rome to Venice one earlier in the year (April 2022). The Hollywood one was terrible - but I will come to that later. Firstly, earlier in the year I did a Rome to Venice Regent cruise that didn't go to Venice! At the last minute they told us it would go to Trieste due to problems with ships going through the grand canal. This Venice issue has been in place for two years (I found out after the event) - and yet they took our money and left it to the last minute to tell us of the change. You would like to think that they would do something to apologise - an onboard credit, upgrade? NO. Silversea moor their ships very close to the Grand Canal, not two hours away in Trieste. Totally outrageous as I only booked the cruise as I wanted to see Venice! To take a 2 hour coach to Venice airport on the last day, knowing how close I was to my favourite city was so annoying. Incredibly poor customer service. That said, the Explorer was a beautiful ship, the food was good, staff excellent and I really enjoyed the cruise - but this is not really the point. No apology what so ever from Regent for the massive change to itinerary. I WANTED TO GO TO VENICE! Not the 6 star customer service you would expect from a 6 star cruise line. Had I not already booked the second cruise later that year, they would not have had my return business. However, we had booked the October Los Angeles one and certainly regretted it. Firstly, this ship is far from 6 star. It is extremely old and tired, we had a Penthouse suite, the same as earlier in the year on the Explorer - the difference in quality between the two penthouse suites was incredible. Like comparing a Bentley to a Honda! How can the same suite on two ships be so different in terms of quality? In terms of the two ships - no comparison what so ever - from the suite, to the food, and I agree with the other review about the wine - exactly the same with us. Food wasn't great and very poor wine - not what you would expect from this high end cruise line. I love to have a bath and this is why we booked a Penthouse suite with extra space, I thought we would have both a bath and shower as advertised (Silversea have excellent baths in all suites). The bath in my suite was no more than 4 ft long - it really couldn't be classed as a bath. When asked if we could change suite to another Penthouse suite as the bath was not worth having so I would have preferred a stand alone shower with space - the answer was 'no'. We also did a Silversea cruise last year and couldn't fault it. The comparison between the Regent and Silversea experience was huge. Regent need to up their game as they will be losing loyal customers to other cruise lines. In today's climate it is important to not only meet customer expectation but to try and go above and beyond. In the past we have loved our Regent cruises. What has gone wrong? Today I received some offers from Regent but can't say I was at all tempted after our Los Angeles cruise experience (lots of other guests felt the same way, whilst queuing to disembark I overheard several stating how disappointed they had been). Instead, I have just booked my next Silversea cruise. Better by far in my mind... Sorry Regent, I would have liked to have said you were both equal but different - this is no longer the case. Advice to anyone booking a cruise - look at individual ships - do not imagine that all ships will be the same quality if they are all from a high end cruise line. This is simply not the case. The Mariner (Los Angeles ship) is well beyond its sell by date and yet the Explorer was stunning - but a shame it didn't take me to the place it promised it would and left it until a couple of weeks before to tell me!
DO NOT EVER BOOK Regent Seven Seas Mariner and Bon Voyage Travel out of Tuscan, AZ for the following reasons: I wanted to give you true feedback on my recent cruise that began on Sept 7 2022 from Vancouver Alaska Inside Passage. I asked for a total refund for the upgrade to DECK 8. $5,600. DO NOT EVER BOOK REGENT SEVEN SEAS!!! BAD SHIPS EVEN THE NEW ONE"S THIS COMPANY NEEDS TO GO BANKRUPT!! THEY WILL RIP YOU OFF!!! 1. SEWAGE on my DECK 8. This was on the first and second day. It was disgusting, made me sick to my stomach. How could this happen? When the ship moved the waste moved with it..not sanitary. Plumbing was a huge issue due to the movement of the ship, the crew said. 2. A MID-SHIP cabin is not supposed to constantly move even in port. I missed every port except one since I could not sleep with the movement and I had upgraded for an extra approx 6k to not have this happen but it did because it is an old ship, old stabilizers, A/C did not work and a refurb will not fix this. For instance when dining in La Veranda even in port the glasses were shaking on the table. 3.Repairs are constant. Cabin shower door had to be taken off and repaired. This ship just left the dry dock so why were they banging away as we tried to locate it with the help of the wonderful head housekeeper. After several hours the carpenter came to my room and said it was them working. 4. The food was just okay: Prime 7 is supposed to be the best. I have had better steak at home and the lobster was tough. 5. The People the good, the bad and the ugly. First, almost every employee on the ship was outstanding!! Beyond outstanding!! My Housekeepers, Spa Therapists, dining rooms and everywhere you walked there was a big smile and of course I am a happy person so I loved this. Security was excellent. Embarkation is excellent. Disembarkation is excellent. Captain did not take any risks and the cruise director had a nice voice. Except, the Destination Desk the people were angry with mean faces and just fixed to their computer and not friendly they seemed we were imposing on them. My butler had to attend to 13 cabins. He never filled my written request for pretzels so simply asked every day and still did not deliver. Nice man but way too busy to give proper attention for the extra 6K. The Cruise Consultant was so RUDE. He invited me in to discuss other potential cruises and the moment he realized he had nothing to offer he stood up and asked me to leave. Anyway, this is true and factual. I am asking for a refund for the upgrade ONLY not the entire cruise. I also know cruise companies have the bad reputation of never wanting to give anything back to their clients and now they have the chance to make this better for the industry. I worked hard for 40 years and saved my money so I would be comfortable but it was a disaster. The Travel Agency Bon Voyage Travel, Tuscon sells this cruise line and does not tell you the truth. Oh, I recently rec'd an $800 credit which is horrible and I will not travel on this cruise line.
Regent Seven Seas Cruises is a leading provider of ultra-luxury cruise experiences, catering to discerning travelers seeking an all-inclusive vacation. The company operates a fleet of luxurious ships that offer a wide range of itineraries across multiple global destinations, including the Caribbean, Europe, and Asia. Each cruise is designed to provide guests with unparalleled comfort, gourmet dining, and immersive excursions, ensuring a memorable journey. The target market for Regent Seven Seas Cruises includes affluent individuals and families who prioritize high-quality service and exclusive experiences while traveling. With a focus on genuine hospitality and personalized service, the company aims to create a truly exceptional cruising experience for its guests, setting a standard in the luxury cruise industry.
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