Regent Seven Seas Cruises is a leading provider of ultra-luxury cruise experiences, catering to discerning travelers seeking an all-inclusive vacation. The company operates a fleet of luxurious ships that offer a wide range of itineraries across multiple global destinations, including the Caribbean, Europe, and Asia. Each cruise is designed to provide guests with unparalleled comfort, gourmet dining, and immersive excursions, ensuring a memorable journey. The target market for Regent Seven Seas Cruises includes affluent individuals and families who prioritize high-quality service and exclusive experiences while traveling. With a focus on genuine hospitality and personalized service, the company aims to create a truly exceptional cruising experience for its guests, setting a standard in the luxury cruise industry.
Regent Seven Seas Cruises faces significant criticism from consumers, with a majority rating their experiences poorly. Many reviewers express frustration with the declining quality of customer service, describing it as unhelpful and dismissive.
Complaints about long check-in times and inadequate facilities, such as a single small pool for a large number of passengers, are common. While some customers praise the food quality and luxurious accommodations, these positives are overshadowed by reports of poor service and lack of support during issues, such as boarding complications. Additionally, there are mentions of unresponsive staff and disappointing experiences that do not align with the high expectations set by the cruise line's reputation. Overall, the sentiment leans heavily negative, indicating a need for substantial improvements in service and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 74 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 1.0 | 4 |
| Jun 24 | 3.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 2.0 | 2 |
| Sep 24 | 2.7 | 3 |
| Oct 24 | 3.3 | 3 |
| Nov 24 | 2.3 | 3 |
| Dec 24 | 1.5 | 2 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 74 most recent reviews.
“We are not cruisers by choice but by necessity due to my husbands increasing immobility”
“From the very beginning of booking our cruise for 2025 we have been finding customer service to have drastically decl...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.7 out of 5 (poor) | −15% | 74 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Regent Seven Seas Cruises is #5 of 5 on overall rating in this group. On booking, Riviera Travel scores higher (4.7 vs 1.7).
74 reviews of Regent Seven Seas Cruises. Filter by what matters to you.
MIxed view of this cruise line - disappointing expensive Pacific cruise in January. Office staff in UK unhelpful and not caring, staff USA pleasant and helpful. UK client miss out on booking for special restaurants as release time is for the USA clients. Going on another soon so hope for the best, but this cruise line favours their USA clients first. Restaurant staff were first class.
The Splendor, one of Regent's newer ships, is a gorgeous vessel. The design and decor was well done. That, coupled with a timely and efficient boarding process provided us with a great initial impression. We had one of the larger suites that had 2 bedrooms and 2 full baths. The suite, not unlike the ship, was designed and decorated very well. However, after being onboard for a short while we noticed an AWFUL ODOR from the commode room in the master bath. It had the spell similar to an "outhouse" or "porta john". I'm sure you get the visual. We contacted the service crew who acknowledged the smell and kindly sent the engineer/maintenance crew to address. So my first question to everyone that didn't receive a good response was, "why wasn't this addressed for the passengers who had the suite right before us". A repair attempt was made where they sealed something in the floor. We gave it a day to air out and see if the smell was eliminated. It wasn't, and we contacted the crew to come back. I spoke with the engineer in charge who indicated that they would do more extensive cleaning of the pipes and system. To make a long story short, by day 4 of a 10 day cruise, they improved the condition but never eliminated the smell and the Executive Concierge offered us a $1,500 credit toward a future cruise. Given that we had paid quite a bit on this cruise and my wife would only use the restroom in the other bedroom, this was quite insulting. They could not eliminate the odor, but continue to book the suite for one guest after another to experience. The General Manager onboard was nice, but not helpful. When we returned home I contacted Corporate to address the issue. We went all the way to the top, Andrea DeMarco, President. They increased our credit to $2,000. Be mindful that we had a deposit on a 25 day Africa cruise costing significantly more than this cruise. They are quite proficient in saying that they are sorry for the inconvenience. However, given their lack of action its just idle words. It was never about the money for us. Any compensatory offer would be a gesture and insignificant at best. It was always about how Regent treats it's customers when service delivery is inadequate. Do you stand behind your product? Is this the treatment that Leadership directs? We were trying to determine if Regent was a company that we would continue to cruise with. We got our answers. I have seen other Regent reviews indicating that management doesn't value its customers. Although we had a fantastic Butler who exceeded our expectations we will not be cruising again with Regent. This was our first and last. We canceled the cruise we had scheduled, along with a future cruise deposit that we gave onboard. They lost a customer by not showing that they cared. We prefer to spend money with companies who value their customers. Finally, the food on the ship was just good, not great. The excursions and entertainment were just ok. We have had better on other cruise lines. A casino with a crap table was a pleasant surprise. Buyer Beware!
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We have travelled with Regent SSC on a number of previous occasions and have always enjoyed every minute. However during our recent trip around New Zealand and Australia we decided to book another package to Japan in 2025. It was then we became aware of the additional benefit that was being offered to our American cousins, namely "FREE BUSINESS CLASS FLIGHTS." When we queried why us British passengers were not offered this benefit we were told well its not really free it is a marketing ploy which would not be allowed in the UK under current UK marketing legislation. So my American friends be aware, be very aware when words like free are used to promote a Regent SSC product. As for us, Regent are a lost cause we have even returned our loyalty pins so they can use them as FREE gifts for their next generation of punters. we in the meantime are looking at alternative companies with whom we can spend our money, and yes, there are several in the market. I would add though that the ships staff we came across were extremely helpful and very friendly. Finally the correspondence with Regent in the UK with their office in Southampton was in my view second rate, they have not even bothered to thank me for returning our loyalty pins.
RS Slendor Caribbean Cruise Feb / March 2024 The check in at the Hilton Hotel in Barbados was chaotic. This was the hotel booked by Regent. It took 95 minutes standing in a queue, in hot weather, to check in. The check in process then took about 15 minyes as all information was entered manually on paper. The rooms were OK but not up to the expected Hilton nor Regent booked hotels standard. The docking at a lot of ports necessitated a long walk from the ship to the buses. My disabled wife had to cancel several of her booked tours because that distance was too far for her to walk in the heat. On one occasion, we witnessed a man almost collapse on the walk to the bus and when I spoke to him in the terminal, he said he had to sit for a time to recover and would then try and walk back to the bus, forgetting about his booked tour. I and my wife appreciated the care and attention given to my wife in the Compass Rose restaurant each evening. We had the same table, waitress and sommelier the whole time. Although my diet sheet said mashed potatoes and such like only, as with my cancer I had difficulty in swallowing we quickly came to an agreement on the small amount that I could eat. My only “gripe” was that it always consisted of mashed potato only, never mashed potato and cheese pie, or mashed potato and corned beef hash. I shall email Regent before my next cruise in May 2024 to the Rocky Mountain train and the Alaska cruise to mention that additional ingredients mashed in with the potato would be very acceptable. Like wise with my cruise in November from Barcelona to Miami. On most past Regent cruises our cabin steward has been very helpful. This steward performed his duties well, but there was little dialogue between us. With respect due to him, though, when we asked for something ,it was done.
Service by the staff in general was great. However, the ship was worn, constant cancellations of tours last minute without proper notification. All last minute fill ins were disappointing and bottom of the barrel. My first Regent Cruise, almost every frequent cruiser was disappointed and will consider Silver Seas. When a consultant called me to review my trip, I explained my disappointment, and he referred me to another number. I explained if I was dissatisfied, the cruise line should call me. No call was received..
We signed up for and went on a cruise from Barcelona to Southampton. The itinerary included stops in Casablanca and Saint Malo the latter of which is the location for Mount Saint Michelle. Both were dropped in favor of very limited and, many would say undesirable, ports with the attendant tours eliminated. The excuses given were tides and weather. The weather was beautiful and tides are known years in advance. Several fellow passengers commented that they or friends had had the same thing happen on earlier but recent Regent cruises. Having been to several of the stops before, I was particularly looking forward to seeing Casablanca and Mt San Michelle in particular. That’s why I picked this cruise over others. I know that the fine print gives Regent the opportunity to change Porch, but their rationale really doesn’t stack up.. or should I say ‘hold water’? The excuses given don’t make sense, but I do recall watching download working with what appeared to be a tender operation training program as we boarded the ship in Monaco. Maybe they didn’t want to operate them as advertised. On the bright side the food was great, the service likewise, and the ship beautiful and comfortable. That’s what kept me from giving only one or two stars.
not yet taken a cruise with this company. unfortunately we had to change our plans because of personal situations. amazed that they were not prepared to let us change our cruise and pass the deposit to another more convenient cruise. totally intransigent. so beware if booking with these people well in advance of your cruise - it appears that customer satisfaction doesn't matter!
Regent Seven Seas Cruises is a leading provider of ultra-luxury cruise experiences, catering to discerning travelers seeking an all-inclusive vacation. The company operates a fleet of luxurious ships that offer a wide range of itineraries across multiple global destinations, including the Caribbean, Europe, and Asia. Each cruise is designed to provide guests with unparalleled comfort, gourmet dining, and immersive excursions, ensuring a memorable journey. The target market for Regent Seven Seas Cruises includes affluent individuals and families who prioritize high-quality service and exclusive experiences while traveling. With a focus on genuine hospitality and personalized service, the company aims to create a truly exceptional cruising experience for its guests, setting a standard in the luxury cruise industry.
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