Regent Seven Seas Cruises is a leading provider of ultra-luxury cruise experiences, catering to discerning travelers seeking an all-inclusive vacation. The company operates a fleet of luxurious ships that offer a wide range of itineraries across multiple global destinations, including the Caribbean, Europe, and Asia. Each cruise is designed to provide guests with unparalleled comfort, gourmet dining, and immersive excursions, ensuring a memorable journey. The target market for Regent Seven Seas Cruises includes affluent individuals and families who prioritize high-quality service and exclusive experiences while traveling. With a focus on genuine hospitality and personalized service, the company aims to create a truly exceptional cruising experience for its guests, setting a standard in the luxury cruise industry.
Regent Seven Seas Cruises faces significant criticism from consumers, with a majority rating their experiences poorly. Many reviewers express frustration with the declining quality of customer service, describing it as unhelpful and dismissive.
Complaints about long check-in times and inadequate facilities, such as a single small pool for a large number of passengers, are common. While some customers praise the food quality and luxurious accommodations, these positives are overshadowed by reports of poor service and lack of support during issues, such as boarding complications. Additionally, there are mentions of unresponsive staff and disappointing experiences that do not align with the high expectations set by the cruise line's reputation. Overall, the sentiment leans heavily negative, indicating a need for substantial improvements in service and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 74 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 1.0 | 4 |
| Jun 24 | 3.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 2.0 | 2 |
| Sep 24 | 2.7 | 3 |
| Oct 24 | 3.3 | 3 |
| Nov 24 | 2.3 | 3 |
| Dec 24 | 1.5 | 2 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 74 most recent reviews.
“We are not cruisers by choice but by necessity due to my husbands increasing immobility”
“From the very beginning of booking our cruise for 2025 we have been finding customer service to have drastically decl...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.7 out of 5 (poor) | −15% | 74 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Regent Seven Seas Cruises is #5 of 5 on overall rating in this group. On booking, Riviera Travel scores higher (4.7 vs 1.7).
74 reviews of Regent Seven Seas Cruises. Filter by what matters to you.
This cruise line is 3-4 stars at best! Checkin to ship was about 1.5 hours in long line. Only one small pool for 700 people with adults fighting for space in pool with many loud children! Wine is awful and you are offered 2 very low level brands only. Communications for excursions are terrible. Handicap help is very non existent. This is only day 2!!!
We were in a penthouse with a butler. The butler was horrible, always barging in our room. He would not answer our questions, and tell us to find out on our own. He then admonished us when we would ask the maid for things or information. He treated us like we were toddlers. We are both lawyers with MBAs. We complained about him. He than said he was sorry but he did it again. But the worst thing was the food. At one of the specialty restaurants, I ordered lamb chops, and the server brought me 5 different knives because I was unable to cut them. Finally the chef remade them and cut them for me. They were good then. Another night, I ordered lobster at a different specialty restaurant and it was too chewy. At the third restaurant I ordered a chicken dish and I had to order a vegetarian dish as again the chicken was too chewy. I became a vegetarian on this cruise as the crummy meat and crummy fish were tough. The buffets were vegetarian good. Also I am gluten free. They do not know how to cook gluten free. I had a scone that was so hard. I did not bite into it as it was hard as a rock, and I would have needed dental work if I bit into it. The gluten free pancakes of 3 times, one time was good, the other 2 times ,way too chewy. The good things were the entertainment was great and they did do a good job with the laundry. Also I thought the staff were great except for one server and the butler. This is not the most luxurious cruise line as they attest. I have been on a luxury cruise line prior to covid and this one is not. We met some people from the UK who had been on numerous Regent cruises who complained that the service and food had gone downhill. Save your money and go on a mass market cruise and pay to eat at the specialty restaurants.
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This is so far from an luxury experience. Bad since the beginning. Lost my money i been treated Bad even from a waiter. The Worst experience ever.
Our first foray into cruising so took advice to get what I understood to be a Tier 1 cruise line - who provide “unlimited shore excursions”. I now learn (after putting a deposit down) that not only do I have to book these shore trips as part of a crowd rush 10 months n advance, but also have come to understand that in one location on a ten night cruise, there is only one “free” excursion and the wait list is closed. That, my friends, is not Tier 1 to me - very much praying that things improve!! They may not be seeing me again! It is also concerning that Regent clearly do not respond to comments/criticisms on Trustpilot - that is not a customer centric organisation that are concerned about reputation.
We are actually on a Regent cruise as I write. We booked this cruise (Rio De Janeiro to Santiago, Chile - a 24-day cruise), because we’d had a great experience with Regent on an Athens to Istanbul cruise many years ago. What a difference a few years make! It’s like a totally different company, and in fact it is since now Regent is owned by NCL. They’ve ruined what had been a great cruise line. Regent sets us up to believe we booked a luxury, high-end cruise. But our experience has been far from it. Each disappointment may seem like a small thing, not worth complaining about, but we’ve had so many mistakes, they are quickly adding up to a cumulative effect of huge disappointment and an experience of let-down at every turn. Regent planned our flights which were ATROCIOUS! Part of their marketing is that they include First/Business Class travel. But they gave us the most tortured itinerary - in no way was this a “first class” experience! Instead, over 30-hours traveling on three different flights which included a NINE HOUR LAY OVER, left us exhausted, worn out and unable to enjoy our first day in Rio De Janeiro. We flew from San Francisco to Atlanta on a Tuesday night, had a NINE HOUR layover, then flew from Atlanta to Lima, Peru, had a few hours layover there, then flew from Lima to Rio De Janeiro,Brazil, where we arrived at 6:10AM Thursday morning. There were direct flights from Atlanta, and other routes that would have made much more sense. There is simply NO justification for such terrible flights, when other much more direct flights were available. My husband, along with many others, contracted the Norovirus on this cruise. He was violently ill and required IV hydration. Best practices recommend having had me (or him) moved to a separate room. But no. We both were literally locked in our cabin together for 2.5 days, putting me at high risk of contacting the virus too. We missed the ports of call I was most eager to explore. A shore excursion we were able to take in Santos before he got sick had a tour-guide with a weak grasp on English, and English pronunciation. She had trouble understanding and answering questions. She had a lovely and enthusiastic demeanor, and was clearly so proud of her city, but I could have learned more about Santos with 5-minutes of Google. It was a cookie-pan deep tour. I was surprised Regent allowed such a sub-par provider to lead an excursion. The service on this particular cruise is seriously lacking. The crew try hard, and are very nice, but they continually make way too many mistakes. It feels like this is a training cruise! We have not had a room service order that is correct yet - missing items, items we didn’t order, cold food, long wait times for delivery... At the restaurants service is friendly, but erratic and unreliable. One meal at Prime 7 took over 3-hours! We sat there 2 hours before we got our entrees. We’ve had to send food back frequently because the meat wasn’t cooked right - if it’s in the ballpark, I can deal with it, but I’m simply not going to eat beef ordered medium rare, that is so raw it looks gelatinous. Don’t they know what a meat thermometer is??? Same thing with the salmon. Ordering a coke has become a nightly joke with my husband. It has never come with just one ask. He always has to ask at least twice (usually giving them 10-minutes after the first ask), and even then that is no guarantee a coke will ever be delivered. We have not had a flawless meal yet. Also many of the servers barely speak English, so I suspect lots of mistakes are the result of this. Our Captain has cancelled several ports-of-call resulting in way too many “Days at Sea”, including an EIGHT DAY stretch that was supposed to be five. Now we are having another 3 Days at Sea that was supposed to be 2. We are getting cabin fever! We are terribly disappointed at missing key highlights of this cruise. The Captain claims poor weather, and he should know, but it’s hard to believe when you look outside and it’s clear and calm, and hear from other guests who have friends on another ship essentially on this same itinerary that they are making the stops that we bypassed. We chose this cruise based on the fabulous itinerary, yet due to being quarantined, and then the Captain bypassing scheduled ports of call, we are not getting the cruise we thought we were. The ship decor seems tired. The artwork in the halls on our floor is pale and anemic. There is little to no visual “wow” factor - I thought we were on this exact ship many years ago, and it was beautiful! Now it just seems tired - looks like a mid range Marriott, not a luxury cruise. The one positive is that the guest lecturers specializing in Antarctica are fabulous! Their presentations are fascinating and educational. Thank goodness for them!
Massive decline in standards. We were somewhat apprehensive about this Cruise having experienced a poor one last year. This took us to over 200 plus nights with this company. Since NCL took it over it has become a shadow of its former self, and quite frankly, for UK passengers is a complete rip off. Dire excursions, even worse entertainment, and dreadful wait times for orders and below par food in the Compass Rose if you don’t strike lucky with an experienced waiter. Fortunately, ours was a star, but even he could not get hot food on hot plates until almost the last night. People were waiting 45 minutes to order once sat, waiters and servers dashing everywhere to catch up. Meanwhile, up in the Setti Mare, there were waiters standing around for the first hour. It resembled a training restaurant at times, new waiters were learning on the job. Quite frankly, we were glad to eat and leave. There was no outside simple food at night, another cut back, which meant that unless you got in early to the Compass Rose, you were out of luck, and had a long wait. There are simply not enough seats with half the upstairs Buffet being closed at night, and no outside food. Prices are simply astronomical. We were quoted £20,000 for 10 days around Iceland! Americans seem to get all the perks, and we were absolutely disgusted at the claim 2 for one on pricing. It is not. Look at it carefully. It is not BOGOF as we might interpret it. For us, that ship has sailed. We have just cancelled and lost a considerable deposit, looking on it as saving money by not forking out the hefty balance. As an aside, the Captain was completely unintelligible over the PA, the Cruise Director almost invisible. The Food and Beverages Manager was an absolute star, visible , chatty, and a fantastic asset. Regent as we knew it, has vanished. The Accountants have taken over. Six Star cruises, no, two at best for the money paid.
This morning Regent Seven Seas Cruises came with their ship Mariner in to Port Cartagena. The ship emits a noice of 60 dBA and spoil with that the environment of the people on the yachts in the marina. For the clients on board it must also be nuisance.We know that other ships are able to reach much lower dBA. And then we didn’t talk yet about the engines not complying with newest exhaust emissionLevels. They cause smelly exhaust fumes.
My complaint is Regent do not offer 6 star service but charge 6 star prices 1. Before my cruise departed I rang them to try and upgrade my BA flight to World Travel Plus, was told I would have to forfeit my economy ticket and purchase a new one. When I checked in at the airport I upgraded at a supplement. Now why didnt Regent tell me that I might be able to do this! 2. We had included a 1 night stay and transfers included to ship. When we arrived at the hotel there was no rep there to advise what was happening the next day re transfer to port also the hotel had no information either only that the rep will be at her next the next morning. When we saw her that morning she said she was at the hotel the day before but didn't bother to try and contact us by phone or deliver it to our room. 3. Went to gym first day where there was a staff member working out playing music loud from his phone even when there was a lifeboat drill being given over the public address system. 4. The gym was a great disappointment, air conditioning antiquated and not efficient gym equipment was dated, seat on bike split. Small area for 2 bikes, 4 treadmills and 2 crosstrainers. 5. On our first day we had a bottle of champagne in an ice bucket so asked our cabin steward if we could have this delivered every day. Well we had 3 bottle put in our cabinet and replaced when needed however a ice bucket was delivered every day but it was too small to put the bottle in. 6. One night I came back to my cabin before dinner and found the door open with a door stop, I assumed they were still cleaning out cabin. When got back late that evening the door was still being held open by the stop so anyone could have gone in. 7. Only 1 device I could have free WiFi on! 8. Ordered Americano coffees in dining room 3 times before they got it right, 1st was coffee out of their pot, 2nd was an expresso topped up with water, 3rd had the obligatory creme on top. At breakfast had a fresh orange juice which was so thick it was like drinking a smoothy. I asked for another but not so thick, I got a thick one watered down! Ordered scrambled egg on toast with smoked salmon from the Buffet. After 15 minutes I went to find out where it was, it was sitting on the heat plate waiting to be served but by then the salmon had been cooked! 9.Had a meal in the Prime restaurant ordered tuna. I asked for it rare but it was served well done, they did me another one and again it was well done. The Maitre D came over and gave the excuse that it is frozen tuna, which I assume is his excuse for not being able to cook it rare!! In their best restaurant there was no condiments on the table and I sat with my coat on my lap, surely someone should have taken it off of me! 10. Sunbeds around the pool were so close together with little space to maneuver around them. The corners of the pool was dirt which was there for days. I lost my sandals and for 3 days couldent find them, went to lost property but they didnt have them, on the 3rd day my husband looked under the sunbed on the Pool deck for something and found my sandals. In our cabin we had a orchid which had thick dust on the leaves and after about 5 days started dropping it flowers, I did mention this and it was then taken away. 11. There was a Pool party one night, absolutely no atmosphere, sunbeds were taken from top and bottom of pool but 2 rows of sunbeds kept either side, such a shame as it would have been so much better to have had a clear deck with decorations. The outside entertainment was a man playing a steel drum which went on for about 45minues but the sound was non existent we couldent hear, why didnt a sound technician do something. Later on the ships company sang which certainly livened things up, shame the first 2 hours were so boring. 12. At dinner my husband had a red wine served cold, when he complained to the Sommelier, he firstly said it was the right temperature but when my husband insisted it was too cold he did admit it had been kept with the white wine, which you serve cold! 13.The automatic doors in the buffet restaurant were turned off because it was a bit windy however you could still sit outside to eat. When the doors were manually opened, which was a bit of a struggle, quite often the doors were left open so people in the inside restaurant were moaning as they were getting cold. Surely there should have been a staff member manning the doors, we were sitting outside and had to struggle holding a plate of food and opening the door. 14. At breakfast in the Buffet restaurant you are given cutlery wrapped in a serviette, however it was a lucky draw as to whether you got the right cutlery or more than you need! In the Dining room tables were not always set up properly, no glasses, side plates or condiments. A few times we were given a knife for fish, dessert spoon for soup! The staff were fine just had not been trained to give 6star service and the Navigator is not a 6 star ship
I have just read all the reviews on here as we are booking a Regent Cruise out of Los Angeles. All of the literature and general presentation indicates that Regent are a high quality business. Having read several negative reviews on here I am aghast that Regent does not respond with a solid customer service resolving response. But nothing. I am sticking with Silversea who really make an effort to respond to issues and complaints
We travelled on SS Voyager from Civitavecchia to Barcelona March 26 to April 5 2022. Our precruise stay at the Westin Excelsior in Rome was a mixed experience. The hotel is large and historic but tired. Our room fitted that description, large but with a shower door nearly off its hinges and rusting at the bottom. The breakfast buffet for all Regent clients in a huge barn of a public room was simply poor, lukewarm and unappetising. Embarkation was smooth in Civitavecchia but our penthouse suite (959)disappointed. There were watermarks on one of the chairs, marks on the sofa and on the carpet beside the bed. The bathroom was showing its age with chipped paintwork. The shower was small although did the job. The buffet breakfast and lunches at La Verandah also disappointed. They seemed short of staff as tables were not cleared and were slow to offer tea/coffee. The "hot"(generally lukewam) breakfast was of very mixed quality with bacon so crispy and burnt it was inedible. At lunch when an item ran out it was often not replaced. The main restaurant the Compass Rose was large and perhaps not surprisingly the service was slow and the food rarely hot. Sette Mari, (created in the evening out of La Verandah) with its attempt at an Italian vibe was a reasonable experience the first time we visited but seemed to deteriorate during the cruise . Prime 7 was good but Chartreuse, despite trying hard rather less so. As an example of what did not quite work, my wife, who loves Dover sole, ordered it on three occasions at both the Compass Rose and Chartreuse. On each occasion the fish was overcooked and lukewarm at best. This was simply not a top restaurant experience. The wine on offer was decent although the choice more limited than expected. However the sommeliers mostly seemed to be at an early stage in their training, one not knowing the difference between a tawny and a ruby port and another not realising that a sauturne is not an unusual accompaniment to foie gras. The excursions we went on seemed well organised with some good guides and whilst the entertainment we saw at the theatre was of limited scale we enjoyed it. Unfortunately, adverse weather conditions meant that we had to miss three ports of call although we did get a welcome extra day in Palma. This seemed a sensible decision well explained on the ship's TV channel by the Captain. Overall however the cruise left us with a feeling of disappointment with the state of the suite and substandard meals and service, particularly so after seeing the TV programme and general advertising claiming that Regent offered the best and most luxurious standard of cruising. I should add that the staff were generally cheerful, smiling and positive. In particular our butler tried very hard although even he could not disguise the fact that the canape service could not always be relied on. However we suspect that many of the staff are new and undertrained post Covid lockdown and the restaurants seem to be undermanaged with a lack of quality control in both restaurants and kitchens. We are first timers on Regent, although not to cruising, having travelled with SilverSea (much better) and Oceania (also good) amongst others. However I should note that passengers who were old hands on Regent, whilst acknowledging the many shortcomings on this trip, advised that we should not judge them on this experience alone, which they saw as something of an aberration. Let us hope so, as we have another booking with Regent next April! Chris Wathen
Regent Seven Seas Cruises is a leading provider of ultra-luxury cruise experiences, catering to discerning travelers seeking an all-inclusive vacation. The company operates a fleet of luxurious ships that offer a wide range of itineraries across multiple global destinations, including the Caribbean, Europe, and Asia. Each cruise is designed to provide guests with unparalleled comfort, gourmet dining, and immersive excursions, ensuring a memorable journey. The target market for Regent Seven Seas Cruises includes affluent individuals and families who prioritize high-quality service and exclusive experiences while traveling. With a focus on genuine hospitality and personalized service, the company aims to create a truly exceptional cruising experience for its guests, setting a standard in the luxury cruise industry.
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