SendGrid is an email delivery service that provides cloud-based email infrastructure for businesses to send transactional and marketing emails. The platform offers APIs and tools for email delivery, analytics, and management to help companies reliably reach their customers' inboxes. SendGrid serves businesses of various sizes looking to integrate email functionality into their applications or manage large-scale email campaigns.
Reviewers generally appreciate SendGrid for its reliable email delivery and robust API features, noting that it scales well with business growth and offers excellent uptime. Many customers highlight the effectiveness of the service in maintaining high deliverability rates, which is crucial for their email campaigns.
However, a common complaint revolves around the user interface, particularly the dashboard, which several people describe as outdated and clunky, making it difficult to navigate and find specific metrics. While the email service itself is praised for its performance, some users express frustration with billing transparency and support response times. Overall, SendGrid is recognized as a solid choice for email automation, though improvements to the dashboard and customer support could enhance the user experience.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Email Marketing.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | 17 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | +8% | 224 |
12 reviews of Sendgrid. Filter by what matters to you.
6 months ago
Started with the free tier and now send 100k+ emails monthly. The service has grown with us seamlessly. Love the real-time analytics and bounce management features. Pricing is fair for the reliability... See more
6 months ago
As a developer, I love working with SendGrid's API. Clean documentation, helpful code examples, and webhooks work perfectly. The testing tools make debugging email issues much easier.
6 months ago
The email delivery is fantastic but the user interface feels dated and clunky. Finding specific metrics or settings takes too many clicks. API is great though, so we mostly use that.
6 months ago
The API documentation is excellent and integration was smooth. However, the web interface feels cluttered and it took me forever to find basic settings. Customer support is responsive though.
Quick answers to the questions people ask most.
SendGrid is a cloud-based email delivery platform that helps businesses send transactional and marketing emails reliably. We provide email API services, email marketing tools, and deliverability optimization to ensure your emails reach the inbox.
SendGrid offers a free tier with up to 100 emails per day, and paid plans starting at $19.95/month for up to 50,000 emails. Pricing scales based on email volume and features needed, with custom enterprise solutions available.
You can integrate SendGrid using our Web API, SMTP relay, or official libraries for popular programming languages like Python, Node.js, PHP, and more. Detailed documentation and code examples are available in our developer resources.
SendGrid maintains industry-leading deliverability rates of over 99% through dedicated IP management, reputation monitoring, and compliance with email best practices. We provide detailed analytics and delivery insights to help optimize your email performance.
Support is available through our help center, email tickets, and live chat for paid customers. Premium and enterprise customers receive priority support with faster response times and phone support options.
SendGrid is SOC 2 Type II certified and complies with GDPR, CAN-SPAM, and other international regulations. We implement enterprise-grade security measures including data encryption, secure data centers, and regular security audits.
Yes, SendGrid offers marketing campaign tools in addition to transactional email services. You can create, send, and track marketing emails with features like list management, A/B testing, and detailed analytics.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Started with the free tier and now send 100k+ emails monthly. The service has grown with us seamlessly. Love the real-time analytics and bounce management features. Pricing is fair for the reliability you get.
As a developer, I love working with SendGrid's API. Clean documentation, helpful code examples, and webhooks work perfectly. The testing tools make debugging email issues much easier.
The email delivery is fantastic but the user interface feels dated and clunky. Finding specific metrics or settings takes too many clicks. API is great though, so we mostly use that.
The API documentation is excellent and integration was smooth. However, the web interface feels cluttered and it took me forever to find basic settings. Customer support is responsive though.
You pay more but you get what you pay for. Excellent uptime, great deliverability rates, and robust features. The A/B testing capabilities have helped improve our email performance significantly.
The email service itself is reliable and fast. My issue is with billing - got surprised by overage charges that weren't clearly explained. Make sure you understand the pricing tiers before committing.
Email delivery is reliable but when we had configuration issues, support took days to respond with helpful answers. The knowledge base is comprehensive but sometimes outdated. Works well once properly set up.
Does what it says on the tin but costs more than competitors. The uptime is excellent and emails actually reach inboxes, which wasn't always the case with our previous provider.
Switched from Mailchimp for our order confirmations and password resets. SendGrid handles high volumes without breaking a sweat. Analytics are detailed and helpful for tracking delivery issues.
We send thousands of emails daily and SendGrid consistently maintains high delivery rates. The reputation monitoring tools help us stay off blacklists. Setup took some time but was worth the effort. Template editor could use improvement though.
We've been using SendGrid for about 18 months now and it's been solid. The delivery rates are consistently high and the API integration was straightforward. Only complaint is that the pricing can add up quickly as you scale, but the reliability makes it worth it.
Been using this for our SaaS product's automated emails. Rarely have delivery issues and the analytics help us optimize our campaigns. The marketing campaign features are basic but functional.
If you exceed your plan's email limit, additional emails will be charged at overage rates or delivery may be temporarily suspended depending on your plan. You can upgrade your plan or purchase additional email credits to continue sending.
Yes, SendGrid offers a drag-and-drop email editor, pre-built responsive templates, and HTML editing capabilities. You can also use your own custom HTML templates or integrate with external design tools.
SendGrid is an email delivery service that provides cloud-based email infrastructure for businesses to send transactional and marketing emails. The platform offers APIs and tools for email delivery, analytics, and management to help companies reliably reach their customers' inboxes. SendGrid serves businesses of various sizes looking to integrate email functionality into their applications or manage large-scale email campaigns.
