Is Shawbrook a legitimate company?
Yes, Shawbrook is a legitimate company with numerous positive reviews reflecting their efficient service and competitive rates, as indicated by a high rating from real customers.

Shawbrook is a UK-based bank that specializes in providing a diverse range of financial products, including savings accounts, personal loans, buy-to-let and commercial mortgages, as well as business finance solutions. The company caters to a broad audience, including individuals seeking personal financial assistance, established businesses, and professional property investors. Shawbrook is recognized for its commitment to delivering a premium customer experience, with a strong emphasis on flexibility and reliability. With a focus on meeting the unique financial needs of its customers, Shawbrook offers award-winning savings and lending options designed to support both personal and business financial goals. The company is backed by the Financial Services Compensation Scheme (FSCS), ensuring that customer deposits are protected up to specified limits. Shawbrook has garnered a reputation for excellence, evidenced by its positive customer ratings and extensive product offerings tailored to various financial requirements.
Shawbrook receives overwhelmingly positive feedback from customers, highlighting its easy-to-use website and efficient service. Reviewers frequently mention the competitive rates offered, particularly for ISAs, and appreciate the straightforward processes for account management and transfers.
Many find the online platform user-friendly, making it accessible even for those who are not tech-savvy. However, some consumers express dissatisfaction with the lack of automatic annual statements, which they believe could enhance security and transparency. A few reviews also note issues with communication when changing account details, indicating that service can be inconsistent in these situations. Overall, Shawbrook is recognized for its high standards and reliability, making it a favorable choice for many.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“We have used Shawbrook twice now and on both occasions the service has been efficient, easy to follow, with good cred...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Website & app | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Shawbrook is #4 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.6).
60 reviews of Shawbrook. Filter by what matters to you.
Over a year ago
We have used Shawbrook twice now and on both occasions the service has been efficient, easy to follow, with good credit guidance and everything was sorted quickly. They provide great ongoing informati... See more
Over a year ago
Easy use of online web site with efficient verification communication via email. Competitive based saving products, particularly ISAs.
Over a year ago
Don’t like the absence of an annual on line statement being sent automatically . This would help everyone and contain fraud by anyone. Derek C Press.
Over a year ago
Very simple, quick and easy process. Dealt with very helpful and professional agents.
Quick answers to the questions people ask most.
Yes, Shawbrook is a legitimate company with numerous positive reviews reflecting their efficient service and competitive rates, as indicated by a high rating from real customers.
No, Shawbrook is not a scam. Verified reviews show consistent positive feedback regarding their services, with many customers praising the hassle-free processes and user-friendly website.
Shawbrook offers a range of financial products, including competitive savings accounts and ISAs, which are noted for their clear terms and easy online management.
Shawbrook offers various payment methods for their services, typically including bank transfers and online payments, ensuring a smooth transaction process.
Shawbrook provides customer support through various channels, including phone and email, with many customers reporting quick and helpful responses to their inquiries.
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We have used Shawbrook twice now and on both occasions the service has been efficient, easy to follow, with good credit guidance and everything was sorted quickly. They provide great ongoing information so you can track progress. Definitely.
Easy use of online web site with efficient verification communication via email. Competitive based saving products, particularly ISAs.
Don’t like the absence of an annual on line statement being sent automatically . This would help everyone and contain fraud by anyone. Derek C Press.
Very simple, quick and easy process. Dealt with very helpful and professional agents.
Competitive rates, easily accessible online, clear and precise presentation- easy to do business with - what's not to like?
Very user friendly
Easy system to use. Didn't take long to achieve what i wanted to do.
Straight forward especially for a person who is not completely computer literate
Hassle free switch. Everything went smoothly. Website was easy to use.
straight forward renewal of an existing ISA; quick and easy
Easy ti deal with, feel totally secure, will be putting more money in later this year.
I’ve had Shawbrook Cash ISA for a few years. Interest ates are competitive and consistent so I don’t feel the need to change provider all the time. Peace of mind…tick. The online banking system is simple to use and emails arrive in time to act. I’ve never had to use customer services…it just works. No problems to date.
Easy to use website. Good amount of relevant information.
The reinvestment process was clear and simple to follow through.
Not impressed with the service. Tried to change my nominated ) linked account). I was inefficient lengthy. Spoke to various people who gave me various instructions. finally spoke to Chris with a strong Irish accent, who after going through security and a long conversation cut me off. I waited for him to ring back but it didn’t happen. I guess they would say they are looking after my money but there is a polite courteous way to deal with the customer. They don’t seem to care about the customer what so ever. Disappointing.
Two recent fixed ISA accounts opened. Process was seamless and customer services great on the one occasion I contacted them. 1) Roll over from existing ISA. Better rate available within 14 days so transferred with a single phone call. 2) Transfer in from another provider - excellent communications as the transfer progressed.
Shawbrook is a UK-based bank that specializes in providing a diverse range of financial products, including savings accounts, personal loans, buy-to-let and commercial mortgages, as well as business finance solutions. The company caters to a broad audience, including individuals seeking personal financial assistance, established businesses, and professional property investors. Shawbrook is recognized for its commitment to delivering a premium customer experience, with a strong emphasis on flexibility and reliability. With a focus on meeting the unique financial needs of its customers, Shawbrook offers award-winning savings and lending options designed to support both personal and business financial goals. The company is backed by the Financial Services Compensation Scheme (FSCS), ensuring that customer deposits are protected up to specified limits. Shawbrook has garnered a reputation for excellence, evidenced by its positive customer ratings and extensive product offerings tailored to various financial requirements.
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