Shutterfly is a digital printing and personalized product company that allows customers to create custom photo books, cards, calendars, and home décor items using their personal photos. The platform provides online design tools and templates for users to upload images and create personalized gifts and keepsakes. Shutterfly primarily operates through its website and mobile app, offering printing and shipping services for custom photo products.
Shutterfly receives a generally positive reception from customers, with many praising the quality of their photo products and the fast turnaround times. Reviewers highlight the excellent quality of photo books and holiday cards, noting vibrant colors and sturdy binding.
The variety of products available, from mugs to personalized gifts, also garners appreciation. However, some customers express frustration with the website, citing glitches that can disrupt the design process and lead to lost work. While many find the ordering process straightforward, others mention that prices can be high, especially when shipping costs are factored in. Overall, Shutterfly is well-regarded for its product quality and customer service, despite some technical issues. The sentiment leans positively, reflecting a solid reputation in the market.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Print Services.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 2.2 out of 5 (poor) | 100 out of 100 | +24% | 211 | |
| 4.0 out of 5 (good) | 100 out of 100 | −20% | 100 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 61 | |
| 2.3 out of 5 (poor) | 100 out of 100 | — | 31 |
12 reviews of Shutterfly. Filter by what matters to you.
While I like the final products, the website often freezes or loses my work when I'm designing. Very frustrating when you've spent time arranging photos perfectly. They need to fix their technical issues.
Quick answers to the questions people ask most.
Shutterfly specializes in personalized photo products including photo books, calendars, cards, prints, and home décor items. They also offer wedding invitations, business cards, and marketing materials. All products can be customized with your own photos and designs.
Standard shipping typically takes 5-7 business days, while expedited options are available for faster delivery. Production time varies by product, with most items taking 1-3 business days to create before shipping. Rush delivery options are available for urgent orders.
Shutterfly offers a 365-day happiness guarantee on most products. If you're not satisfied with your order, you can return it for a replacement, store credit, or refund. Custom products with personal photos may have different return conditions.
You can reach customer service through their website's live chat, by calling 1-800-986-2066, or via email support. Their customer service team is available Monday through Friday from 6 AM to 8 PM PT, and weekends from 7 AM to 5 PM PT.
Yes, you can track your order by logging into your Shutterfly account and viewing your order history. You'll also receive email notifications with tracking information once your order ships. The tracking details will show the current status and expected delivery date.
Shutterfly accepts JPEG, PNG, TIFF, and BMP image formats. For best quality, they recommend high-resolution images (at least 300 DPI) and suggest minimum pixel dimensions based on the product size. Photos can be uploaded from your computer, phone, or social media accounts.
Yes, Shutterfly offers volume discounts for large orders and has a dedicated business program. They provide special pricing for corporate clients, event planners, and organizations placing bulk orders. Contact their business sales team for custom pricing on large quantities.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Yes, Shutterfly has free mobile apps for both iOS and Android devices. The app allows you to upload photos, create products, place orders, and manage your account from your smartphone or tablet. You can also access photos stored in your Shutterfly account through the app.
Shutterfly accepts major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Shutterfly gift cards. They also offer promotional financing options during certain sales periods. Payment is processed securely through their encrypted checkout system.
Yes, you can save projects in your Shutterfly account and return to edit them later. Your saved projects will remain in your account indefinitely, allowing you to make changes or reorder items. You can access saved projects from any device by logging into your account.
Shutterfly is a digital printing and personalized product company that allows customers to create custom photo books, cards, calendars, and home décor items using their personal photos. The platform provides online design tools and templates for users to upload images and create personalized gifts and keepsakes. Shutterfly primarily operates through its website and mobile app, offering printing and shipping services for custom photo products.
