Friendly staff
The one i visited in Dundee was brilliant from the reception I got when arriving and on check out greeted on arrival with smile and on leaving and room was nice and clean

Sleeperz Hotels is a hospitality company that operates a network of hotels designed to provide comfortable and convenient accommodations for travelers. The company targets a diverse customer base, including business professionals, families, and leisure travelers seeking quality lodging at competitive rates. By focusing on providing essential amenities and a welcoming environment, Sleeperz Hotels aims to cater to guests looking for a reliable and affordable hotel experience. With a commitment to customer satisfaction, Sleeperz Hotels emphasizes direct booking options, ensuring that guests can easily access exclusive rates and special offers. The company's portfolio includes various locations, making it suitable for travelers seeking both urban and suburban stays. Through its user-friendly website, guests can explore available accommodations, compare prices, and book their preferred stays with ease.
Sleeperz Hotels receives a mix of feedback from its guests, highlighting both commendable aspects and notable issues. Many reviewers praise the friendly and accommodating staff, particularly in locations like Dundee and Cardiff, where guests appreciate the cleanliness and comfort of the rooms.
However, several customers express dissatisfaction with their experiences, particularly regarding booking issues and the lack of clear communication about ID requirements, leading to frustrating situations for some guests. Additionally, there are complaints about housekeeping schedules, with some guests finding their rooms not serviced in a timely manner. While the hotel offers a great location and value for money, the inconsistency in service and booking processes detracts from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 11 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2024.
| Month | Average | Reviews |
|---|---|---|
| Jun 23 | 2.3 | 3 |
| Jul 23 | — | 0 |
| Aug 23 | — | 0 |
| Sep 23 | — | 0 |
| Oct 23 | — | 0 |
| Nov 23 | — | 0 |
| Dec 23 | — | 0 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | — | 0 |
| Apr 24 | 3.0 | 2 |
| May 24 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 11 most recent reviews.
“The one i visited in Dundee was brilliant from the reception I got when arriving and on check out greeted on arrival...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 3.5 out of 5 (fair) | 100 out of 100 | 4.0 out of 5 (good) | — | 11 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: Sleeperz Hotels is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 4.0).
11 reviews of Sleeperz Hotels. Filter by what matters to you.
The one i visited in Dundee was brilliant from the reception I got when arriving and on check out greeted on arrival with smile and on leaving and room was nice and clean
Staff very accommodating and welcoming, went the extra mile as we required an early check and they did , rooms spotless and very comfy , breakfast was great value for money and a very good selection and eat as much as you want , would definitely book again and got a great deal by joining the hotel club to get 15% discount
Stayed here in the DUNDEE one on 13th and 14th of december. Absolutely spotless. Room was perfect. The staff were very friendly and welcoming, also the cleaner staff, 5* all round, will be back in feb or march 2023, thank you Gary & roni mackenzie 👍👍👍👍👍
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A lovely hotel in the middle of Cardiff, right next to Cardiff Central Station. We asked for a quiet room and we got one, I couldn't believe how quiet it was considering it was right by a pub and the station. The rooms are small, but cosy, no good if you're claustrophobic, but perfectly fine if you're ok with enclosed spaces. The view from the room wasn't brilliant, but there's not much the hotel can do about that, it looks like there's building work going on opposite. The bed was very comfy, the breakfast was tasty, the staff were friendly, There were tea and coffee facilities in the room. We had an en-suite room, it was more of a wet room than a separate shower and toilet, but it did the job. It's very handy for Cardiff Castle and not far from Cardiff Bay, there are also a lot of good restaurants and pubs in the area. I would definitely recommend this hotel to anyone who visits Cardiff, especially if you go by train.
Rigtig hyggeligt hotel. Super venligt personale og god betjening. Perfekt beliggenhed i Cardiff. Kan varmt anbefales.
Sleeperz Hotels is a hospitality company that operates a network of hotels designed to provide comfortable and convenient accommodations for travelers. The company targets a diverse customer base, including business professionals, families, and leisure travelers seeking quality lodging at competitive rates. By focusing on providing essential amenities and a welcoming environment, Sleeperz Hotels aims to cater to guests looking for a reliable and affordable hotel experience. With a commitment to customer satisfaction, Sleeperz Hotels emphasizes direct booking options, ensuring that guests can easily access exclusive rates and special offers. The company's portfolio includes various locations, making it suitable for travelers seeking both urban and suburban stays. Through its user-friendly website, guests can explore available accommodations, compare prices, and book their preferred stays with ease.
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