StubHub International is a leading online platform that facilitates the buying and selling of tickets for a wide range of live events, including sports, concerts, and theatre performances. With a user-friendly interface, the company allows customers to access a variety of ticket options for popular events such as Broadway shows, major sporting events, and concerts by renowned artists. The platform caters to a diverse audience, including sports enthusiasts, music fans, and theatre-goers looking to secure their seats for upcoming events. By offering a comprehensive marketplace for ticket transactions, StubHub International aims to enhance the experience of attending live events, making it easier for users to find and purchase tickets from the comfort of their homes.
StubHub International receives a mix of feedback from users, with a notable majority expressing satisfaction with their ticket purchasing experience. Many customers highlight the ease of use, quick ticket delivery, and competitive pricing, often praising the platform for providing tickets at lower than face value.
Positive reviews frequently mention successful transactions for major events, such as concerts and sports games, with users appreciating the promptness and reliability of the service. However, some reviewers report significant issues, including difficulties with refunds and ticket cancellations, particularly when event dates change or when users face restrictions based on their location. Complaints about unexpected fees and poor customer service also emerge, indicating areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.3 | 59 |
| Sep 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Easy purchase and (for once) ticket was priced below face value (would not have bought otherwise)”
“They won’t allow a refund option and I am unable to sell the ticket because you are required to have a British bank a...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.3 out of 5 (good) | 2.8 out of 5 (fair) | — | 60 |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | — | 1.0 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 999 |
Bottom line: StubHub International is #4 of 5 on overall rating in this group. On value, Dream Car Giveaways scores higher (4.6 vs 2.8).
60 reviews of StubHub International. Filter by what matters to you.
Over a year ago
We wanted to sell Rugby tickets so we listed them. There was a mistake made with the seat number, so we cancelled the sale. Stubhub then charged us the full amount that we had listed the ticket for. T... See more
Over a year ago
Event date changed. They won’t allow a refund option and I am unable to sell the ticket because you are required to have a British bank account with PayPal and I live in the United States so that is n... See more
Over a year ago
I was very sceptical buying tickets from them due to the mixed reviews. I decided to take a chance and bought a ticket for a Saturday night to see Coldplay at Wembley Stadium. I paid £300 (with fees)... See more
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We wanted to sell Rugby tickets so we listed them. There was a mistake made with the seat number, so we cancelled the sale. Stubhub then charged us the full amount that we had listed the ticket for. They won't give us back this money with the reason being 'it is company policy'.
Event date changed. They won’t allow a refund option and I am unable to sell the ticket because you are required to have a British bank account with PayPal and I live in the United States so that is not possible. Will never do business with them again.
I was very sceptical buying tickets from them due to the mixed reviews. I decided to take a chance and bought a ticket for a Saturday night to see Coldplay at Wembley Stadium. I paid £300 (with fees) for an incredible seat that came part as a gold Bobby Moore package that included free drinks, food and other perks like a goody bag. I know the package is worth a lot more than what I paid for so I was thrilled. The tickets arrived with plenty of time and scanned in perfectly. I had such a positive experience that I would use them again. I do feel I got a really great bargain for the ticket package I received.
Was skeptical as the tickets were £40 cheaper than face value. I have never used Stubhub before. However bought them and got the tickets the same day. Went to the concert and got through with no issues! Highly recommend!!
Worst experience ever purchase tickets for a football game in June. My daughter flew in for the game. The day of the game tickets were not downloaded since StubHub three conversations. It was not resolved till 30 minutes before the game. Customer service was terrible. The whole process was the worst I’ve ever experienced. I will never use StubHub again
I always trust Stub Hub for tickets to see my favourite teams or bands. This time was no exception, when travelling internationally and I was able to get a ticket to see Cold Play perform at Wembley Stadium last minute. Bucket list goal complete!! Thanks Stub Hub!!!! 🎉
Easy purchase and (for once) ticket was priced below face value (would not have bought otherwise). Ticket arrived promptly and was easy to download.
Easy, fast and efficient would highly recommend
C'était une excellente expérience avec Stubhub. Site fiable et très simple. Toutes les informations ont été transmises comme indiquées. Le seul point négatif concerne les frais supplémentaires relativement onéreux mais c'est un choix que l'on peut accepter quand on a pas d'autres solution. On repassera surement pas ce site.
Quick and easy process, was transferred the tickets the same day, very happy with process and would use again
non pensavo che sarei riuscita atrovare 3 biglietti per il concerto deo COLDPLAY il 22 Agosto
I purchased two tickets for the arsenal vs Leeds EPL game and could not have had a better experience with stub hub. I purchased two seats next to each other and received my tickets about a week before the game with no issues. The seller was incredibly responsive and communicative (provided phone number etc) and even provided access to his arsenal membership accounts so we could verify the tickets. Although the tickets were relatively expensive - $450AUD each - they were worth every dollar and so much more. Would certainly use stubhub again to attend an EPL match.
Such an easy process - a safe way to buy tickets in my experience so far
Not having used StubHub before, and reading very mixed reviews, I took the gamble and purchased ColdPlay tickets. The trader was 100%, within minutes of purchase I received an email from Ticketmaster to download the tickets. Purchased tickets at 3pm, sitting in my seat at 7pm…..fabulous!!
Much easier to use than other sites, it was clear to find concert, venue dates & then choose the seats. Transaction went through easily & tickets were emailed over straight away
Fast, easy, convenient! First time using the site and could not be happier. Thank!
Sensational , stubhub is the most trustworthy place to get any tickets
Easy app to navigate. Paid for Coldplay tickets and they arrived within 4 days. I was kept updated daily about the process. That gave me confidence that the tickets would arrive on time. Will definitely be using this service again.
Great service, sold a couple of tickets and some issues raised up during the delivery. This is solved. Special thanks for Eva who helped me at the phone.
StubHub International is a leading online platform that facilitates the buying and selling of tickets for a wide range of live events, including sports, concerts, and theatre performances. With a user-friendly interface, the company allows customers to access a variety of ticket options for popular events such as Broadway shows, major sporting events, and concerts by renowned artists. The platform caters to a diverse audience, including sports enthusiasts, music fans, and theatre-goers looking to secure their seats for upcoming events. By offering a comprehensive marketplace for ticket transactions, StubHub International aims to enhance the experience of attending live events, making it easier for users to find and purchase tickets from the comfort of their homes.
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