Supermac's is a well-established chain of family restaurants located throughout Ireland, offering a diverse menu that includes quality Irish food and Papa John's pizza. With over 100 locations, Supermac's caters to a wide range of customers, including families, students, and individuals seeking convenient dining options. The company provides services such as online ordering and delivery, allowing patrons to enjoy their meals from the comfort of their homes. In addition to its standard menu offerings, Supermac's also features unique items such as SuperSubs and caters to corporate and party events. The restaurant chain emphasizes accessibility with its user-friendly mobile app, which provides customers with exclusive deals and promotions.
Supermac's faces significant criticism from consumers, with many highlighting issues related to order accuracy and food quality. Reviewers frequently report missing items from their orders, with one stating they received no meat in their burger and another mentioning hard, undercooked chips.
The speed of service is also a common complaint, with customers experiencing long wait times and lost orders. Despite these negatives, some patrons do appreciate the food when it is prepared correctly, and a few mention positive experiences with staff and cleanliness at certain locations. However, the overall sentiment leans heavily towards dissatisfaction, as many express disappointment in the declining standards of the chain. Overall, Supermac's struggles to meet customer expectations, leading to a predominantly negative impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 156 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.3 | 4 |
| Sep 24 | 1.0 | 3 |
| Oct 24 | 1.5 | 2 |
| Nov 24 | 1.0 | 6 |
| Dec 24 | 1.8 | 5 |
| Jan 25 | 2.3 | 3 |
| Feb 25 | 2.3 | 3 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 2.3 | 3 |
| May 25 | 2.0 | 3 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 156 most recent reviews.
“Great to see nice clean uniforms, hairnet properly worn, earrings covered with health blue plasters”
“Very rude service, bathroom is a mess no toilet roll, floor dirty, discrimination against teenagers , told not allowe...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Fast Food.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 2.0 out of 5 (poor) | 1.4 out of 5 (poor) | 0% | 156 |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +1% | 268 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 |
Bottom line: Supermac's is #4 of 4 on overall rating in this group. On service, Marco Pierre White Restaurants scores higher (2.2 vs 1.9).
156 reviews of Supermac's. Filter by what matters to you.
Over a year ago
Bro they didn’t give me all my food even though I said my order multiple times to them and when I came back to get it they won’t give me it. Plus they put some god damn curry sauce on the fries withou... See more
Over a year ago
Make sure u check that you got all the food, they are very fond of leaving stuff off the order
Over a year ago
The soft drinks from the drinks dispensers in the supermacs plaza outlets are watered down and tasteless - experienced this in Kinnegad, Loughrea and Tuam.
Over a year ago
20 minutes to process my order: 3 chicken tender meal. They lost the order and then just an “apologies, enjoy!” Very disappointing Mulhuddart Maxil Station!
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Bro they didn’t give me all my food even though I said my order multiple times to them and when I came back to get it they won’t give me it. Plus they put some god damn curry sauce on the fries without letting people no, l place go to McDonald’s instead.
Make sure u check that you got all the food, they are very fond of leaving stuff off the order
The soft drinks from the drinks dispensers in the supermacs plaza outlets are watered down and tasteless - experienced this in Kinnegad, Loughrea and Tuam.
20 minutes to process my order: 3 chicken tender meal. They lost the order and then just an “apologies, enjoy!” Very disappointing Mulhuddart Maxil Station!
They can get better but not as bad as people say. Eat often there!
Rancid horrible load of shite . The quality has dropped below way beyond acceptable standard in the last frw years but it's to be expected with the imported staff . Never again
Great to see nice clean uniforms, hairnet properly worn, earrings covered with health blue plasters. Very busy, lovely food too at a reasonable price. Kill Circle K service station
I ordered from Daly’s Supermac Killarney the burgers were fine but I got a large chips what I got wouldn’t feed a child and the chips were not cooked they were hard I also got a large coke again a small size it’s a scam I always enjoyed Supermacs but I’d never again step foot inside the door!!! Paying big money for tiny portions
Very rude service, bathroom is a mess no toilet roll, floor dirty, discrimination against teenagers , told not allowed to sit even though we were waiting quietly for our friend 0/5 stars very rude , was the manger at the restaurant, I love the food but the service is horrible please improve , the Manager was so rude to a 12 year old child for waiting
They used to have a lovely Belfast but not any more its gone down hill 😢.
Every single time I use the plaza in Tuam our order is always wrong. We are given wrong food or we just don’t get the food at all. It’s bad when you need to check your order before you leave. Tonight I ordered food and they “forgot” to put 2 wraps into the bag. When I asked for them I felt like I was stealing them from her.
Bought a bacon burger meal on my way home which is 12 km from the Supermacs I used in Ballindine. There is no meat in the burger. Absolutely flabbergasted. It wasn't even busy. 3 orders in the queue.
Whilst we were eating in.... 20th Jan 2025 Schoolgirl customers blatently vaping on the premises (Newcastle Road, Galway). 3rd Feb 2025 A male customer vaping on the premises (Ballyhaunis, Mayo). Just NOT acceptable.
Following a visit to Supermacs Turvey last Friday - Staff, Service & Food was 2nd to none. Will be back👏👏👏👏👏👏
Food Took about 30 minutes. Ordered a snackbox.Not sure where the chicken came from but it was absolutely the worst I've ever eaten
I avoid fast food outlets due to bad experienced...from poor value for money, to cold tasteless food, to cold uninviting outlets! Having disembarked from a flight at Dublin airport I chose to have a snack here before my commute.I was pleasantly surprised at the standard here compared to others. Pleasant effecient staff, tasty hot food ambience and cleanliness
Ordered a supermacks meal on Just eat It was absolutely disgusting Almost raw cold chips and the cheese on top was congealed Never again a total waste
Disappointing, really depends on what Supermacs you visit. Look forward to it everytime we come home but 3 strikes and they're out for us now. Thurles branch, dry overpriced chicken, no sauce on the garlic fries with cheese, undercooked chips. Waste of money, missing items on last order and still not been sorted.
NO POINT FINISHING MY REVIEW AS THESE CLOW-S WONT PUBLISH MY REVIEWS ANY MORE. MUST HAVE HURT A FEW FEELINGS :-) PROBABLY JOHN McDONNA, HE WAS AS USELESS AS THE STAFF HE HAS RUNNING THESE SLOP HOUSES.
Staff were so lovely and understanding, very fast and food very fresh and hot.
Supermac's is a well-established chain of family restaurants located throughout Ireland, offering a diverse menu that includes quality Irish food and Papa John's pizza. With over 100 locations, Supermac's caters to a wide range of customers, including families, students, and individuals seeking convenient dining options. The company provides services such as online ordering and delivery, allowing patrons to enjoy their meals from the comfort of their homes. In addition to its standard menu offerings, Supermac's also features unique items such as SuperSubs and caters to corporate and party events. The restaurant chain emphasizes accessibility with its user-friendly mobile app, which provides customers with exclusive deals and promotions.
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