24/7 support great layout on the app…
24/7 support great layout on the app easy to understand and navigate lots of different options to choose from and live updates

Swyftx is a cryptocurrency exchange based in Australia, designed to facilitate the buying, selling, and trading of over 420 digital assets, including popular cryptocurrencies like Bitcoin and Ethereum. The platform caters to a diverse user base, including both novice and experienced traders, with features that enhance the trading experience. Users can quickly sign up, verify their accounts, and start investing in cryptocurrencies with fast AUD deposits. As a registered exchange with AUSTRAC, Swyftx emphasizes security and compliance in its operations. The platform has garnered a positive reputation, evidenced by its high user rating on review platforms. Swyftx aims to simplify the process of cryptocurrency trading for its 1.5 million+ users across Australia and New Zealand, offering an app that enables efficient navigation of the crypto markets.
Swyftx receives overwhelmingly positive feedback from users, who praise its ease of use and efficient service. Reviewers highlight the platform's straightforward sign-up process, quick document verification, and seamless buying and selling of cryptocurrencies.
Many appreciate the excellent customer service, with specific mentions of helpful staff like Carlito and Harry, who provide timely assistance and personalized support. Users also commend the platform for its low fees and fast withdrawals directly to bank accounts. However, a small number of reviews express frustration with account-related processes, indicating that some users have encountered difficulties. Despite these criticisms, the majority of consumers find Swyftx to be a reliable and user-friendly option for entering the crypto market. Overall, the sentiment is highly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.6 | 45 |
| Sep 25 | 4.7 | 15 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“It was easy to sign up, get documents verified and started with my journey in crypto”
“Would give negative 5 stars if I could I've had an account with swyftx for 4-5 years and generally they've been ok...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Crypto Exchanges.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.2 out of 5 (good) | — | 60 | |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | 1.7 out of 5 (poor) | — | 62 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | — | — | 20 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 25 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | — | — | 6 |
Bottom line: Swyftx is #2 of 5 on overall rating in this group.
60 reviews of Swyftx. Filter by what matters to you.
24/7 support great layout on the app easy to understand and navigate lots of different options to choose from and live updates
Helpful customer service & support via the app & email. Would have been helpful to me to actually talk to a SWYFTX customer service rep in as an alternative.
Easy to use for a beginner, and they have a very supportive team 24/7.
Very user-friendly exchange and very supporting team. The only thing I wish they could have on exchange was a "Account Statement", very similar to a bank statement of an account.
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Starting with Swyftx is simpler and faster than any other platform I've found. And I love having the Aussie 24/7 support - I needed it a couple of times especially when I was first getting started - and everything was resolved super quick. I got money deposited and withdrawn again within minutes - my standard test - that most platforms fail or at least make way too hard.
Support was quick to respond and kept me in the loop untill my issue was resolved
I have been using Swyftx for just on 8 months and wanted to transfer my assets to a cold wallet for safekeeping. Being the first time, I was unable to make the transfer because I can understand that it could have been scammers. Made an appointment for a call with a representative named Grahame. He had set it all up so I could then do my transfers. Very easy going and all sorted. Also on the very same day. I had an issue with my 2FA, and that was also sorted out. Thank you to all that helped (Grahame, Cameron and Rainer) and looking forward to a bigger reward on my prurchased crypto.
I have been using Swyftx for 5yrs and it only keeps getting better and better. Fast deposits and withdrawals. i have also had the best customer service from EJ from the support team; i have sent crypto to the wrong network and EJ was able to recover it when others could not.
Very easy platform to trade on. They have a very responsive support team. When there is an issue they work with you in a respectful manner and educate users in what they need to know to operate safely in the platform. I am very pleased with the support I have been given so far.
I had an issue and made contact with Swyftx through the 'Support and Feedback' - 'Live Chat' mechanism. I received prompt responses from the Swyftx Team, and I also received further follow ups from the Swyftx Team to check if I had any further concerns and to ensure all was resolved. It's good to know we can reach out to Swyftx if needed, and receive a response from real people, and in a timely manner. Thank you for your swift efficiency and excellent customer service, Swyftx.
The app is very user friendly, and straight forward
After being referred by a friend, I’m happy with the experience so far. Security feels good and the app works smoothly with loads of tools to help make informed decisions.
Once you send them all your personal details they then just close your account without reason. Stay safe and stay away from this company, they cannot be trusted.
I’ve had an excellent experience with Adam from Swyftx’s customer service team. From the moment I reached out with a question he was fast, friendly, and incredibly helpful. He was very knowledgeable and went above and beyond to ensure any issue or concern was resolved quickly and clearly. Whether you’re a beginner or an experienced trader, Swyftx’s support makes navigating the platform smooth and stress-free. We personally set it up for individual accounts and also an SMSF account which we can swap between very easily. Highly recommend Swyftx for anyone looking for a crypto exchange that actually cares about its users. Keep up the great work.
Amazing service, the team walk you through any questions, guide you through every process and couldn’t be happier with them as an exchange platform. Highly recommend for anyone starting their crypto journey.
Easy access to the information and friendly app
Swyftx is a cryptocurrency exchange based in Australia, designed to facilitate the buying, selling, and trading of over 420 digital assets, including popular cryptocurrencies like Bitcoin and Ethereum. The platform caters to a diverse user base, including both novice and experienced traders, with features that enhance the trading experience. Users can quickly sign up, verify their accounts, and start investing in cryptocurrencies with fast AUD deposits. As a registered exchange with AUSTRAC, Swyftx emphasizes security and compliance in its operations. The platform has garnered a positive reputation, evidenced by its high user rating on review platforms. Swyftx aims to simplify the process of cryptocurrency trading for its 1.5 million+ users across Australia and New Zealand, offering an app that enables efficient navigation of the crypto markets.
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