Tandem is a language exchange app that connects individuals seeking to learn new languages with native speakers around the world. The platform enables users to find conversation partners based on language preferences, interests, and location, facilitating meaningful interactions for language practice. With features such as text messaging, voice notes, audio, and video calls, Tandem promotes a collaborative learning environment where users can help each other improve their language skills.
Targeting language learners of all ages and backgrounds, Tandem caters to a diverse audience looking to enhance their fluency in languages such as English, Spanish, German, French, and many others. The app also includes in-app tools for correction and translation, ensuring that conversations remain engaging and educational. By fostering a global community of language enthusiasts, Tandem offers a practical solution for those aiming to become more proficient in their desired languages.
Tandem - Language Exchange has a mixed customer experience.
Tandem - Language Exchange receives mixed reviews, with a notable divide between positive and negative experiences. Many users appreciate the platform's potential for language practice and its user-friendly interface, highlighting that it is a better alternative to other apps like HelloTalk, particularly due to its lack of censorship regarding sensitive topics.
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However, a significant number of reviewers express frustration over the app's misuse as a dating platform, with complaints about users monopolizing conversations and engaging in inappropriate discussions. Additionally, issues with fake profiles and inadequate moderation are frequently mentioned, leading to a sense of distrust among users. While some find value in connecting with language partners, others feel that the app's primary focus has shifted away from language learning.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.1
282
100%
+0.4
● Medium
3.1 / 5 overall
=
282 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
2.2▲ 0.4
12-month avg
2.8
All-time
3.1
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
1.3
3
Jan 25
1.4
5
Feb 25
3.9
30
Mar 25
1.5
2
Apr 25
1.0
1
May 25
2.0
4
Jun 25
2.3
3
Jul 25
1.6
5
Aug 25
1.0
1
Sep 25
1.0
2
Oct 25
2.3
3
Nov 25
4.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 282 most recent reviews.
Top praiseof 135 positive reviews
Website & app52%
70 mentions
Easy to use4%
6 mentions
Helpful support4%
5 mentions
Customer service4%
5 mentions
“Good point:
-Not CCP Chinese communist app like HelloTalk”
On “Website & app” · Nov 21, 2025
Top complaintsof 120 negative reviews
Account issues14%
17 mentions
Fake12%
14 mentions
Customer service12%
14 mentions
Payment issues10%
12 mentions
“non va bene così, fuorviante, cupa e pericolosa
ho installato l'applicazione e dopo 22 minuti ho cancellato il mio ac...”
On “Account issues” · Sep 20, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Language Schools.
Overall rating and review count for this company and similar companies
Ich reihe mich ein in die Erfahrungsliste von vielen hier: jede Menge fake Profile, die mehr an eine Dating-App erinnern. Wenig Kontakt zu Leuten die ernsthaft Sprachen lernen möchten. Wenn dann doch mal ein Kontakt entsteht, dann ist er nach ein paar wenigen Nachrichten auch schon wieder eingeschlafen. Die Community spiegelt wohl den heutigen Zeitgeist wider, ich sehe mich nicht darin.
Tandem has been racist with me. I have created an account and they sent me an email to wait for confirmation and they did not. Excuse is that they have some limitations for some countries, well, I am an ARAB. I have tried different accounts to be honest, and I started feel self-loathing that I might have made a mistake with the information I entered each time. few days ago was me trying for the last time to get approved, basically i am not going to change my nationality or ethnicity, thanks Tandem for being that way.
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I find this app quite helpful and I enjoy getting to know more about different cultures and people. Buuut, I think something needs to be done about the many creeps and dating profiles on this app. This Tandem not Tinder besties~
Früher Mal eine nette App/Seite zum Sprachen austauschen und üben mit realen Leuten. Anfangs machte es noch Spaß. Es existiert ein Übersetzer, es gibt einige Sprachen zur Auswahl und manchmal bis selten hat man auch Glück mit den Leuten. Obwohl ich Pro habe eben dafür Geld bezahle, habe ich selten Klicks (wenig Sichtbarkeit) und es wird immer schwieriger seriöse Sprachpartner kennenzulernen, da sich viele Fakes und Scammer auf der Seite herumtreiben. Manche Leute verwechseln die Sprach App mit einer Dating Seite. Wurde von Männern ein paar Male sexuell belästigt und auch von merkwürdigen Frauenprofilen gestalked. Hatte den Support auch darauf hingewiesen und es wurde NIE was dagegen gemacht. Einzige Antwort: ich solle doch einfach das Profil blocken. Leider sind es inzwischen zu viele. Was mich auch extrem stört sind gewisse weibliche Profile (auch ein paar meiner Stalkerinnen) mit unpassenden Fotos - die Absichten dieser Frauen liegen auf der Hand! Ob es sich dabei um Fakes oder reale Personen handelt sei dahingestellt. Ich habe das Gefühl, Tandem ist inzwischen auf dem Niveau einer "billigen" Dating Seite. Es nervt halt, wenn man von seriösen Sprachpartnern hingegen kaum gesehen wird. Außerdem fühle ich mich in letzter Zeit sehr unwohl aus diesen Gründen. Daher kann ich Tandem nicht mehr empfehlen. Es ist schade. Denn viele Alternativen gibt es bisher nicht. Mit Hello Talk bin ich auch mäßig zufrieden, da überteuert und ähnliche Probleme mit Scammern etc. Ich bin jedenfalls sehr enttäuscht vom Support und hoffe, jemand würde mal was gegen gewisse Profile was machen oder strenger kontrollieren 😢 Update: meine Bewertung auf Google wurde doch tatsächlich gelöscht! Ich kann nicht glauben, dass man auch noch boykottiert wird für die eigene Erfahrung und Meinung. Keine Ahnung, ob die Entwickler der App oder wieder mal der grottige Tandem Support dahinter steckt, aber es zeigt mir wieder mal, dass man als Opfer keine Chance hat, während die Täter (z.B. Scam Profile) frei Bahn haben... was für ne miese (Online)Welt!
It’s a great app. I use it for enjoying conversations, making friends and learning. Sometimes I can ask what I have questions about information I get through media.
App is trash. I'm only still on it because I paid for it. They claim it's not a dating app but you can lose your account if you don't have a photo of yourself. They claim it's so people can feel like they're "talking to someone real". WTF ever. People on Reddit have little cartoon avatars and it's totally fine. The reporting system is garbage. I recieved a warning after not interacting with anyone for a month. How am I being warned when I have not responded to a single message in 4 weeks? Make It make sense. People in parties being blatantly racist, xenophobia, homophoic and all of those things and don't get banned but don't have a real photo? Oh no, you can't be this app. They're so all over the place with their stupid reporting system. There's some good benefits like connecting with people globally and the ability to make phone calls but they need to do better with their wack reporting system. And stop reporting back when they do ban someone because if give people more reason to report people that they don't like. I recommend the app but only if you have the patience of a saint (not mother Teresa cause she was a terrible person).
Gosto do aplicativo, mas acho péssimo não poder compartilhar vídeos, e ter que lidar com tantos bugs.
I like this app, and i think it's terrible that i can't share videos, and i have to deal so many bugs on the app.
A good place to go find other individuals that are serious about language learning. In my Six month experience with the app using it daily. It is an “OK” place to meet and converse. Beyond that it is seriously lacking in features and has more bugs than a roadside diner. Typically what we do is meet on Tandem and then jump to another app like zoom or discord that has features like common group chat and screen sharing to then deep dive into our studies. The app has so much potential and they even have a place for feature request, but it seems they are not listened to.
Debería haber un sistema de verificación de la identidad de los usuarios, que proporcione seguridad a los otros usuarios que pretenden dar buen uso de la App. Me encontré con una persona que pretendía quererme enseñar sobre inversiones, criptomonedas, etc. Obviamente le expuse lo que pensaba de él y para mi sorpresa (sin sorpresa) fue que desapareció su perfil en Tandem... más claro que el agua... Ojo con eso.
Lo que es intolérable es que últimamente cuando quieres participar en una fiesta para escuchar y conversar, te salga publicidad de un juego y no te deje entrar, esto es continuo y es una lástima, hace tres años cuando empezó, no era así, salía muy de vez en cuando pero no continuamente como ahora. Hoy desistalé definitivamente esta App basura de mi smartphone. Es un abuso publicitario
Fakes und Scams werden nach Meldung und Beweis nicht gelöscht. Außerdem wird man für die Bezahlung gedrängt, ansonsten ist man plötzlich unsichtbar. Richtig schlechte App
Language exchange partners in abundance, of high quality
This is a superb app for finding native speakers of the languages you're studying. There are so many people to text and call. It has useful features which help. My favourite feature is the ability to correct each other's written messages, showing exactly which bits have been corrected. I am learning so much in a language I have not been studying for long. Everyone is so friendly and helpful and I've made many interesting friends.
My account was never approved. I reached out to their support team, but they weren’t helpful at all. They came up with the most ridiculous excuses. If they don’t like you, your country or your race, they will ban you. My friend’s account was banned too.
Shady and disrespectful company.
Tandem es una aplicación cuyas funciones han cubierto mis expectativas de aprendizaje y de establecimiento de contactos con personas nativas que me ayudan plenamente a mejorar mis idiomas.... totalmente confiable y con toda la buena intención de brindar el mejor servicio de integración y aprendizaje de idiomas a todos sus suscriptores...
Amo Tandem, ho avuto la possibilità di conoscere amiche speciali dalla Germania e Cuba. Ho imparato a non aver paura di parlare e ho scoperto di poter aiutare a vincere le paure della conversazione. Il mio motto è: Lernen mit Spaß 😂
Sono grata dell'esistenza di quest'app perché ho conosciuto delle persone che ad oggi sono molto importanti nella mia vita. Ovviamente ci sono utenti fastidiosi, ma alla maggior parte interessa semplicemente fare amicizia imparando le lingue
Tandem is a language exchange app that connects individuals seeking to learn new languages with native speakers around the world. The platform enables users to find conversation partners based on language preferences, interests, and location, facilitating meaningful interactions for language practice. With features such as text messaging, voice notes, audio, and video calls, Tandem promotes a collaborative learning environment where users can help each other improve their language skills.
Targeting language learners of all ages and backgrounds, Tandem caters to a diverse audience looking to enhance their fluency in languages such as English, Spanish, German, French, and many others. The app also includes in-app tools for correction and translation, ensuring that conversations remain engaging and educational. By fostering a global community of language enthusiasts, Tandem offers a practical solution for those aiming to become more proficient in their desired languages.