TestnGo Services is a review platform that enables businesses to collect, manage, and showcase customer feedback effectively. The company's primary offering revolves around providing tools that facilitate the gathering of authentic reviews, allowing clients to enhance their online reputation and build trust with potential customers. By leveraging user-generated content, TestnGo Services helps businesses across various industries improve their credibility and customer engagement. Targeting small to medium-sized enterprises, TestnGo Services caters to organizations looking to establish a robust online presence through reliable customer testimonials. The platform supports businesses in understanding customer sentiment, ultimately driving informed decision-making and fostering loyalty. With a focus on transparency and customer satisfaction, TestnGo Services is positioned as a valuable resource for companies seeking to optimize their feedback management processes.
TestnGo Services receives a mixed response from customers, with a notable portion expressing dissatisfaction. Many reviewers appreciate the ease of ordering and timely delivery, highlighting that the service is user-friendly and often cheaper than competitors.
However, a significant number of complaints center around delivery issues, with customers reporting late arrivals or even non-delivery of test kits, which has caused stress and inconvenience. Some users mention receiving incomplete kits or not getting test results at all, leading to frustration and a lack of trust in the service. While there are positive experiences regarding the ordering process, the recurring delivery problems overshadow these benefits. Overall, the sentiment leans towards caution, as many customers advise against using the service due to reliability concerns.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2023.
| Month | Average | Reviews |
|---|---|---|
| Aug 22 | 3.8 | 490 |
| Sep 22 | 3.3 | 145 |
| Oct 22 | 3.8 | 323 |
| Nov 22 | 3.2 | 38 |
| Dec 22 | 2.0 | 3 |
| Jan 23 | — | 0 |
| Feb 23 | — | 0 |
| Mar 23 | — | 0 |
| Apr 23 | — | 0 |
| May 23 | — | 0 |
| Jun 23 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to order, the prices were cheaper than others at the time of ordering and delivery was just it stated it would be”
“This was too late for his needs, and he had to make an alternative arrangement, so I refused to accept the delivery”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Customer Support Tools.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 67 out of 100 | 4.1 out of 5 (good) | 3.1 out of 5 (fair) | — | 1,000 |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.9 out of 5 (poor) | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.2 out of 5 (fair) | −67% | 199 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | −2% | 93 | |
| 5.0 out of 5 (good) | 67 out of 100 | 5.0 out of 5 (good) | — | — | 22 |
Bottom line: TestnGo Services is #4 of 5 on overall rating in this group. On website & app, Elfin scores higher (4.8 vs 3.1).
500 reviews of TestnGo Services. Filter by what matters to you.
I was unsure if I could just order some tests to keep at home or if I had to be going on holiday. I sent an email quite late that evening and was so pleased to get a reply a few minutes later, putting my mind at rest. Excellent service.
Ordered my test on Monday night. This is now Thursday night, you're asking me to rate my experience but I haven't even received my test yet. I would recommend you enforce a better delivery system as my covid will be gone by the time you get my test returned and I will have wasted £40.
It didn’t arrive when it was supposed to so have to buy from somewhere else
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Polarized pattern: few middle ratings. 64% of recent reviews are 4–5★ and 31% are 1–2★.
I have not received my package yet and therefore I can’t test myself
I found it easy to order and they were delivered quickly.
Paid for next day delivery and 3 days later no sign of it turning up
Found out I didn’t need a fit to fly test and David has managed to cancel the order for me outside the window for cancellations. A total super star !
I'm afraid I ordered these almost a week ago and still not here also paying for rapid testing and next day delivery ordered well before 4pm as stated on the website. We now need to book a rapid test in Edinburgh for tomorrow as these still have not arrived and we fly on Sunday.
I paid £6 extra for next day delivery, but it took 2 days to arrive. I haven’t been offered a refund either.
Delivered on time as promised
A1 PRICE AND SERVICE
The ordering was easy and they arrived in time
Customer service is terrible if your unlucky enough to communicate with Azeem , very un helpfull to say the least
Ordered a home test kit on Monday at 12:41pm. Paid the extra £15 for a an answer within 12 hours. Website said if i ordered when I did I could get next day delivery so I paid the extra £3 on top. It is now Wednesday night and the test has still not arrived meaning its useless because even if it now turns up tomorrow I will not be able to get the results in time. I therefore had to pay for another "in clinic" test today and the £58 I paid to testngo has been a complete waste. Do not use this service if you have a need for the results within a certain time.
Good service.
These are great value, easy to use, I thought they were next day delivery, but maybe read wrong, they come in good secure packaging, would recommend
TestnGo Services is a review platform that enables businesses to collect, manage, and showcase customer feedback effectively. The company's primary offering revolves around providing tools that facilitate the gathering of authentic reviews, allowing clients to enhance their online reputation and build trust with potential customers. By leveraging user-generated content, TestnGo Services helps businesses across various industries improve their credibility and customer engagement. Targeting small to medium-sized enterprises, TestnGo Services caters to organizations looking to establish a robust online presence through reliable customer testimonials. The platform supports businesses in understanding customer sentiment, ultimately driving informed decision-making and fostering loyalty. With a focus on transparency and customer satisfaction, TestnGo Services is positioned as a valuable resource for companies seeking to optimize their feedback management processes.
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