Test Ultimate is a driving test cancellation service designed to help individuals obtain their driving licenses more quickly. The company specializes in finding and securing earlier driving test appointments for customers who may be facing long waiting times for their scheduled tests. By streamlining the process, Test Ultimate allows users to potentially take their driving tests as soon as the next day, depending on availability. Customers of Test Ultimate include learner drivers who have already booked a driving test but are seeking to move their appointment to an earlier date. The service is accessible through their website, which guides users through the sign-up process and facilitates the search for suitable cancellation opportunities. Once a match is found, customers receive timely notifications via email and SMS, ensuring they can confirm their new test date promptly.
Reviewers generally appreciate Test Ultimate for its quick and efficient service in securing driving tests, with many noting the ease of use and prompt results. Customers frequently highlight their satisfaction with the speed at which they received test bookings, often within a day.
However, there are significant complaints regarding the company's customer service and refund policies. Many consumers express frustration over being charged for services without receiving the promised support or timely notifications, leading to feelings of being scammed. Issues such as short notice for test dates and a lack of responsive customer service are common themes in negative reviews. Despite the positive experiences shared by a majority, the persistent complaints about service reliability and financial concerns create a mixed sentiment overall.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 369 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 7 |
| Oct 24 | — | 0 |
| Nov 24 | 3.0 | 2 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | 3.0 | 2 |
| Feb 25 | 3.0 | 4 |
| Mar 25 | 3.2 | 5 |
| Apr 25 | 1.0 | 4 |
| May 25 | 1.7 | 11 |
| Jun 25 | 1.5 | 13 |
| Jul 25 | 2.4 | 11 |
| Aug 25 | 2.8 | 11 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 369 most recent reviews.
“It was hassle free with excellent service delivery”
“When I contacted them, they refused to change the slot or refund me, insisting the booking “matched my preferences,”...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.8 out of 5 (good) | −48% | 369 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 25 |
Bottom line: Test Ultimate is #5 of 5 on overall rating in this group. On service, Plus31 Sports scores higher (5.0 vs 4.3).
369 reviews of Test Ultimate. Filter by what matters to you.
Less than one star . DO NOT BUY!! I have reported to Trading standards this is a con Got charged for two packages and when I did not accept or decline a test date they suspended my package . I had no option to do either as it had expired/gone to someone else within minutes . Have reported to bank also
Awful service they send you an offer that you have minutes to reply in. There is no customer service response apart from mails saying that they will get back to you within 5 days, which they don’t. If you do not accept or decline your offer in the first few minutes the option is no longer there and they make your account inactive!!! It’s a scam
I paid for Test Ultimate’s AutoBook Plus service, which promised dedicated searching, SMS/email notifications, and a money-back guarantee. They auto-booked me a driving test slot with only 1 hour’s notice, making it impossible for me to attend. Their policy states you must give 24 hours’ notice to change a booking yet they gave me no such notice. When I contacted them, they refused to change the slot or refund me, insisting the booking “matched my preferences,” despite the fact that the short notice made it unusable. The “money back guarantee” was meaningless in my case, and I was told I’d have to pay again if I wanted a different date. In my opinion, this service is misleading and fails to protect customers from unworkable bookings. I would not recommend them to ANYONE.
Quick answers to the questions people ask most.
Test Ultimate has received mixed reviews, with a rating range from 1 to 5 stars based on real customer experiences. While some users report fast and efficient service, others have raised serious concerns about their legitimacy.
There are verified reviews that suggest some customers have faced issues, including being charged without receiving services. However, others have successfully booked tests, indicating a varied customer experience.
Test Ultimate primarily offers a test booking service, including an 'Autobook Plus' package that aims to find and secure test dates for users quickly.
While specific payment methods are not detailed in reviews, customers have reported issues with being charged for services, indicating that payment is required upfront for booking.
Customer support seems to be a common complaint, with users reporting a lack of response to inquiries and reliance on email communication, which has left some feeling frustrated.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
One of the worst platform. You can’t contact them. Wasting of money and time. Unreliable and scammers .
If I could give this company no stars then I would. They used the licence details to book a test for someone else then took the money from my account and said it was the fr ee for booking a test. I didn't book a test, they did for someone else and I only knew this when trying to book a test through another company, which I then lost. They are refusing to refund as they are saying a test was booked. Yeah for a different test centre that I hadn't requested. They have agreed that they used the licence details to book another test that wasn't required by me. I've tried to contact support just to be sent an email saying they'll get back to me. It disgusting they can use people's details to book tests for others and then charge you for it.
Don't bother with this company.. I've been waiting months for a test and all I get are short notice tests received by email only which supposedly gets taken within seconds of logging into the account. I can't speak to anyone on the phone and I won't get a refund. Stay well away!
I paid Test Ultimate in November 2024 to book a driving test. It’s now July 2025, and they have never booked the test or refunded me. I’ve contacted them more than five times asking for a refund, but they either ignored me or refused. This is unacceptable and feels like a scam. I do not recommend using this company — they took my money and provided no service at all. Avoid this company. I’m now filing a chargeback with my bank and reporting them to Citizens Advice and Trading Standards.
The test was booked too close. Although it's within my search criteria. The company could have alerted me by phone call instead of an email to avoid me missing the test. I had to rebook the test, which meant I lost my test fee. Thank you
Firstly, the fact that they say no hidden fees is misleading. I keep on getting notifications of "available" test slots when I try to access them (literally seconds after the email lands), they are magically unavailable. But you can add then priority and super priority if you want, which means paying them more than GBP 150 for a test. Secondly, they are not responsive and if you wait for their response on their timelines, they come back asking for more account information - that they should know as you are sending them an email...! - which means that you will have to wait for another 5 working days for a response. Lastly, as part of their terms is that you need to confirm with your driving instructor that they can also attend, which realistically is not feasible as the test slots disappear immediately (or they were not available at the first instance). All in all, this seems like a scam so I am contacting my bank for recovering payment and flagging the service as fraudulent. DO NOT USE
This system only offers last minute tests that are often gone even if I click the link immediately when I receive the email. I needed to use my instructors car for the test so it was 5 months before I could have 5 mins to check with the instructor (who responded immediately) and even press the “Accept” button. Then I was told that the test was cancelled anyway. I also paid for the upgrade package thinking that would help and after about a month was reverted back to the original basic package. Customer assistance is non existent. I can’t emphasize how much you should NOT give this company your money.
They scammed me out of £65, stay away. Customer support doesn’t give a shit
I’ve purchased autobook plus 3 months ago and today they’ve booked a test 3h before the test and I had no option to change and to use the 2nd change as the “click here” wasn’t work. So I had to cancel and book a new one with loosing everything. Really disappointed…
I’ve used TestUltimate before, and this is my second time using it after failing my first test — but this time the experience has been awful and honestly feels like a waste of money. I upgraded my package specifically to receive SMS notifications, as I often miss emails. But after upgrading, I couldn't find any option on the website to enable SMS alerts. I’ve contacted support several times about this and haven’t had any response. The reason I upgraded in the first place was because I missed an email about a test that I actually could have taken — but by the time I saw it, it was too late. Later, I rejected a test I couldn’t attend, and then my account was suddenly paused? I never asked for my search to be paused, and again, I’ve tried contacting support to fix this with no reply. I’m extremely stressed. I’m going on annual leave from 5th–19th July, and I was really hoping to have my test booked before then. For the price of this service, the lack of communication and support is unacceptable. I check my account every day, and it’s still paused — with no updates at all. At this point, I feel completely ignored. If I don’t hear back very soon, I will escalate this through small claims court and file a complaint with the relevant authorities. Your company is registered on the UK government’s website, and I will be taking legal advice — my father is a lawyer, and I’m prepared to take this further if this isn’t resolved. Please respond and resume my search as a matter of urgency.
My account is currently paused, no one answers the phone. Takes longer than 24hrs to respond to emails, still no reply. Paid for a service that I can’t make use of and I’ve even upgraded and my account still remains on pause. What is going on here? I saw you respond to a customer who also left a negative view here, you managed to reply within 6 hours but you don’t reply or contact customers by email or call them back no even during the day or within 24hrs! It’s only giving me reason to also leave a negative review for an app I’ve paid and upgraded for
Signed up and paid. Saved password on my phone but then it wouldn't let me in. Requested password reset nothing happened. Sent several emails to Test Ultimate - they ignored them all. Then receive notification email of a test on a date that would have worked but I can't accept it because I can't login, because Test Ultimate have terrible customer service. Later received another email saying they were no longer searching for tests for me because I had not accepted the last one. Further emails sent telling them what's happened and requesting password reset. All ignored again. I don't think this is a scam, I just think it's a hopelessly incompetent company that employs hopelessly incompetent staff. Definitely one to avoid. EDIT - I see the reply says that they have seen no emails from my email address however on the day after I posted this review I actually got a reply - albeit unhelpful. I have now rectified the issue with logging in, however over a week since requesting Test Ultimate unpause the search for a test, it is still showing as being paused. Do you seriously believe that I haven't got in touch or do you think it might be Test Ultimate again demonstrating their incompetence? I think a quick glance at the other reviews over the last year probably helps in getting to your answer.
AVOID THIS COMPANY!
They are just using your license details. Test was already booked and I was looking for early date. They took booked test sold it to someone and did not gave me early date.
Test Ultimate is a driving test cancellation service designed to help individuals obtain their driving licenses more quickly. The company specializes in finding and securing earlier driving test appointments for customers who may be facing long waiting times for their scheduled tests. By streamlining the process, Test Ultimate allows users to potentially take their driving tests as soon as the next day, depending on availability. Customers of Test Ultimate include learner drivers who have already booked a driving test but are seeking to move their appointment to an earlier date. The service is accessible through their website, which guides users through the sign-up process and facilitates the search for suitable cancellation opportunities. Once a match is found, customers receive timely notifications via email and SMS, ensuring they can confirm their new test date promptly.
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