Trustee Wallet is a Web3 and cryptocurrency platform that offers users a comprehensive digital wallet experience with integrated payment card functionality. The platform supports over 30 cryptocurrencies, enabling users to buy, exchange, and store various digital assets seamlessly. Trustee Wallet features a Smart P2P system that allows users to purchase cryptocurrencies using Visa or MasterCard, facilitating immediate transactions and exchanges between different coins.
Targeting both individual users and cryptocurrency enthusiasts, Trustee Wallet prioritizes security with multi-layered authentication, including two-factor authentication and biometric access methods. Additionally, the platform provides a payment card that enables users to make purchases using their cryptocurrency balance, enhancing the convenience of spending digital assets in everyday transactions. By offering a secure and user-friendly interface, Trustee Wallet aims to simplify cryptocurrency management for its customers.
Trustee Wallet has a positive customer experience.
Trustee Wallet receives a mixed reception from users, with a notable divide between positive and negative experiences. Many customers praise it as a "beautiful non-custodial wallet" that offers ease of use and high-level security, highlighting its functionality for transactions and exchanges.
Read full summaryShow less
Users appreciate the lack of registration and verification requirements, making it accessible for cryptocurrency enthusiasts. However, significant complaints arise regarding account restrictions and poor customer support. Several reviewers report being locked out of their accounts without clear explanations, leading to frustrations over inaccessible funds. Additionally, accusations of scams and fraudulent activities associated with the wallet have surfaced, causing concern among potential users.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.9
37
100%
—
● Low
3.9 / 5 overall
=
37 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jan 2026.
Last 3 months
4.0
12-month avg
2.8
All-time
3.9
Category avg
3.9
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Mar 25
1.0
1
Apr 25
3.0
2
May 25
5.0
1
Jun 25
1.0
1
Jul 25
—
0
Aug 25
—
0
Sep 25
—
0
Oct 25
—
0
Nov 25
—
0
Dec 25
—
0
Jan 26
4.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 37 most recent reviews.
Top praiseof 27 positive reviews
Easy to use22%
6 mentions
Website & app19%
5 mentions
Customer service7%
2 mentions
“Easy to use and trust”
On “Easy to use” · Jul 15, 2023
Top complaintsof 10 negative reviews
Customer service50%
5 mentions
Scam30%
3 mentions
Account issues20%
2 mentions
Response time20%
2 mentions
“Trustee Wallet — системная блокировка средств под видом AML”
On “Customer service” · Apr 29, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Web3 & Cryptocurrency.
Overall rating and review count for this company and similar companies
Update january 20, 2026 : i did get help from Trustee wallet support , the original help center. However , i did got scammed by people who used trustee wallet and told me to use that wallet.
Just be... See more
Account restriction without a proper reason and without further explanation
My account was recently restricted due to suspected fraud/money laundering. I was told the review would take two business days, but when I followed up, I was informed that the process would take longe... See more
A beautiful non-castodial wallet. No registration, no verification. Everything works the way blockchains are designed to work. And the design is nice. I would like more supported coins and tokens, but... See more
Trustee Wallet — системная блокировка средств под видом AML. Деньги удерживаются без оснований.
Мной была совершена транзакция депозит на сумму 1 600 USD через Trustee Wallet. На протяжении долгого в... See more
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Update january 20, 2026 : i did get help from Trustee wallet support , the original help center. However , i did got scammed by people who used trustee wallet and told me to use that wallet.
Just be aware . Funds still gone , didnt recover it .
ITS A SCAM ! Money got frozen, received an email from trustee.helpcenter. from gmail account that my money was put to AML check . Which is total scam, this email doesnt been exist. BtC fantom is absolute scam . Cant check in any blockchain , can remove money or transfer . Its stuck somewhere .
Update: January 10th, 2026 . I did contact inside customer support , it automatically sends you to Bot on the telegram , which is useless. Said contact the police , noone helps you . Its like a black hole to nowhere
Account restriction without a proper reason and without further explanation
My account was recently restricted due to suspected fraud/money laundering. I was told the review would take two business days, but when I followed up, I was informed that the process would take longer — with no clear timeline provided. My money is basically frozen for who knows how long!
I’m very disappointed with the lack of communication and transparency. This experience has been frustrating, and I would not recommend this bank based on how this situation has been handled.
Unfortunately I'll have to file a complaint with appropriate institutions in Lithuania if this won't get resolved in peace because waiting for who knows how long isn't an option in my case while money is frozen.
A beautiful non-castodial wallet. No registration, no verification. Everything works the way blockchains are designed to work. And the design is nice. I would like more supported coins and tokens, but otherwise I have no complaints.
Trustee Wallet — системная блокировка средств под видом AML. Деньги удерживаются без оснований.
Мной была совершена транзакция депозит на сумму 1 600 USD через Trustee Wallet. На протяжении долгого времени я пользовался данным кошельком без проблем, однако только при увеличении суммы депозита выше 300 USD средства были немедленно заблокированы под предлогом AML-проверки.
Сразу после этого:
• Я в течение 3 минут предоставил все запрошенные документы: удостоверение личности, селфи с документом, скриншоты транзакций, полное описание источника средств, цели депозита и сопутствующие данные.
• Несмотря на это, прошло несколько дней — и никакого прогресса.
• На первый ответ поддержки пришлось ждать более 4 часов, при этом получить хоть какую-то реакцию удалось только после публикации отзывов на Trustpilot и в Telegram-каналах компании.
Поддержка отвечает шаблонными фразами «ожидайте, с вами свяжутся», без указания конкретных сроков, статуса заявки или компетентного специалиста. Более того, невозможно создать новый чат с поддержкой — интерфейс намеренно запутан, чтобы ограничить доступ к оператору. Вы фактически остаётесь заложником «проверки», с заблокированными средствами и невозможностью защитить свои права.
Налицо признаки злоупотребления AML-процедурами:
• внутренний анализатор (Chainalysis) не выявил нарушений ни у адреса отправителя, ни у адреса получателя;
• компания отказывается указывать срок проведения AML-проверки и тем самым бесконтрольно удерживает чужие средства;
• действия не соответствуют принципам разумности и пропорциональности, предусмотренным Регламентами ЕС и законодательством Литвы, где зарегистрирован провайдер.
Вывод: Trustee Wallet применяет практику массовых блокировок при получении сумм, превышающих «порог доверия», с последующим затягиванием AML-проверки и отсутствием реальной поддержки. Это нарушает ваши базовые потребительские права, в том числе право на доступ к собственным средствам.
Настоятельно не рекомендую пользоваться данным сервисом. С высокой долей вероятности вы рискуете столкнуться с блокировкой и полным отсутствием внятной поддержки.
⸻
English version:
Trustee Wallet — systemic blocking of funds under the guise of AML. Funds are held without justification.
I executed a transaction of USD 1,600 through Trustee Wallet. I had been using this wallet for a long time without any issues, but as soon as my deposit exceeded USD 300, the funds were immediately frozen under the pretext of an AML review.
Immediately after that:
• Within 3 minutes I provided all requested documents: identity card, a selfie with the document, transaction screenshots, a full description of the source of funds, the purpose of the deposit, and related details.
• Despite this, several days passed with no progress.
• The first response from support took over 4 hours, and I only received any reaction after posting reviews on Trustpilot and in the company’s Telegram channels.
Support replies with template phrases like “please wait, someone will contact you,” without specifying any deadlines, the status of the request, or a competent specialist. Moreover, it’s impossible to open a new chat with support—the interface is deliberately confusing to restrict access to an operator. You are effectively held hostage by the “review,” with your funds blocked and no way to defend your rights.
There are clear signs of abuse of AML procedures:
• The internal analyzer (Chainalysis) found no violations for either the sender’s address or the recipient’s address;
• The company refuses to specify the expected duration of the AML review, thereby indefinitely holding other people’s funds;
• These actions violate the principles of reasonableness and proportionality set out in EU Regulations and Lithuanian law, where the provider is registered.
Conclusion: Trustee Wallet engages in mass blocking of incoming amounts that exceed the “trust threshold,” drags out the AML review, and offers no real support. This violates your basic consumer rights, including the right to access your own funds.
I strongly advise against using this service. You are likely to face a freeze and a complete lack of coherent support.
Огидний сервіс техпідтримки — коли заходиш у чат підтримки, немає можливості написати їм напряму, а лише змушують блукати по їхніх шаблонах. У підсумку, якщо у вас є проблема, ви залишаєтесь із нею сам на сам.
Вони також дискримінують громадян окремих країн, що зовсім не відповідає демократичним цінностям.
Disgraceful support service—when you enter the support chat, there is no option to contact them directly. Instead, you are forced to navigate through their predefined templates. As a result, if you encounter a problem, you are left to deal with it on your own.
They also discriminate against citizens of certain countries, which is completely inconsistent with democratic values.
AVOID, AVOID, AVOID. Scammers. They will 'gift' you a few hundred dollars as an airdrop and then make some profit for you. Designed to hook you into investing a lot more but you will never be allowed to withdraw.
First I registered, during registration as usual I was asked for ID, biometrics, phone number. Registration was successful. After some time I decided to use the service, but found out that the account was blocked, so I did not make any outgoing transactions or replenish my wallet. Support responded that they considered my account suspicious and blocked it. The guys are just collecting personal data. I can't wait for my ID to appear in some dubious schemes.
is all scam she promesse you money when you invest 300$ she promesse you a loan from 9000$ when you can pay with your investment en after she ask fee from 150$ for your loan de name is rick carerra not good person i have ask my money back en she will not give back
Hello! Dear friends! I opened a new cryptocard from trusteeglobal. Today I went to the grocery store, but this "CryptoScam" is not working! I do not recommend doing business with them. They just lure and promise a lot. Fake service!
Great for purchase, exchange and easy conversion and deposit to your bank in fiat.
This app is a one-stop shop for entrepreneurs. As a business owner, I don't have time for complicated interfaces. This is incredibly simplified, yet everything you need and more. This app has no data-sharing, good KYC standards and works on a very practical level - just absolutely works. After all the crashes of the exchanges, I just wanted a Wallet with exchange features but NOT an exchange. Trustee Wallet was introduced to me by a friend who has using it for two years now. Glad he did. You can put your mind at ease - I'm so glad I found this app.
Trustee Wallet has been a crucial product for me in recent 3 years. First, it enabled 100% crypto revenue from my services. Second, if I need some local fiat money to cover my expences, I can do it easy without any exchanges/KYC, just by selling crypto inside the wallet and get fiat on a bank card (i even don`t have my own one - use any card available, friends/family etc.) Third, t is non-custodial - I am safekeeping my funds without any effin` middlemen.
Trustee Wallet is a Web3 and cryptocurrency platform that offers users a comprehensive digital wallet experience with integrated payment card functionality. The platform supports over 30 cryptocurrencies, enabling users to buy, exchange, and store various digital assets seamlessly. Trustee Wallet features a Smart P2P system that allows users to purchase cryptocurrencies using Visa or MasterCard, facilitating immediate transactions and exchanges between different coins.
Targeting both individual users and cryptocurrency enthusiasts, Trustee Wallet prioritizes security with multi-layered authentication, including two-factor authentication and biometric access methods. Additionally, the platform provides a payment card that enables users to make purchases using their cryptocurrency balance, enhancing the convenience of spending digital assets in everyday transactions. By offering a secure and user-friendly interface, Trustee Wallet aims to simplify cryptocurrency management for its customers.
