Question 1

What tax forms and situations does TurboTax support?

Accepted Answer

TurboTax supports all major tax forms including 1040, Schedule C for business income, rental property forms, and investment income reporting. The software handles simple returns through complex situations like self-employment, rental properties, stock sales, and multiple income sources. Different TurboTax versions are available based on your tax complexity needs.

Question 2

How much does TurboTax cost?

Accepted Answer

TurboTax pricing varies by version: Free Edition for simple returns, Deluxe for homeowners and charitable donors, Premier for investors, and Self-Employed for business owners. Prices typically range from free to around $120+ for the most comprehensive version. State returns usually cost an additional fee.

Question 3

Can I get help from a tax expert while using TurboTax?

Accepted Answer

Yes, TurboTax offers TurboTax Live services where you can get help from CPAs and enrolled agents. You can choose from tax advice, review of your return, or full-service preparation. This service is available through video chat, phone, or one-way screen sharing.

Question 4

Is my personal and financial information secure with TurboTax?

Accepted Answer

TurboTax uses bank-level 256-bit SSL encryption to protect your data during transmission and storage. They are SOC 2 Type II certified and follow strict security protocols. Your information is never sold to third parties and access is limited to authorized personnel only.

Question 5

Can I file my taxes for free with TurboTax?

Accepted Answer

TurboTax Free Edition is available for simple tax situations including W-2 income, limited interest and dividend income, and standard deductions. The IRS Free File program is also available through TurboTax for eligible taxpayers with adjusted gross income under certain thresholds. More complex situations require paid versions.

Question 6

What if I make a mistake on my filed return?

Accepted Answer

TurboTax provides error-checking throughout the process and offers audit support if you're selected for review. If you need to correct a filed return, you can file an amended return using Form 1040-X. TurboTax also offers accuracy guarantees and will pay penalties and interest if their calculations are wrong.

Question 7

Can I import my tax information from previous years or other sources?

Accepted Answer

Yes, TurboTax can import prior year returns from TurboTax and other tax software. You can also import W-2s, 1099s, and other tax documents directly from employers and financial institutions. The software can connect to over 1 million employers and financial institutions for automatic import.

Question 8

When can I start preparing my taxes and what's the filing deadline?

Accepted Answer

You can typically start preparing your return in late January when TurboTax releases the current tax year version. The federal filing deadline is usually April 15th, though it may be extended in some years. TurboTax allows you to prepare your return early and file as soon as the IRS begins accepting returns.

Question 9

How do I get my tax refund and how long does it take?

Accepted Answer

You can choose direct deposit or a paper check for your refund. E-filed returns with direct deposit typically arrive within 21 days, while paper returns take 6-8 weeks. TurboTax also offers refund advance options and the ability to split your refund into multiple accounts or use it to pay for TurboTax fees.

Question 10

What customer support options are available?

Accepted Answer

TurboTax offers support through their help center, community forums, live chat, and phone support during tax season. Phone support hours are typically extended during peak filing season (January through April). Premium customers and TurboTax Live users receive priority support access.

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Turbotax FAQ

What tax forms and situations does TurboTax support?

How much does TurboTax cost?

Can I get help from a tax expert while using TurboTax?

Is my personal and financial information secure with TurboTax?

Can I file my taxes for free with TurboTax?

What if I make a mistake on my filed return?

Can I import my tax information from previous years or other sources?

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When can I start preparing my taxes and what's the filing deadline?

How do I get my tax refund and how long does it take?

What customer support options are available?

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