Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.4	60	100%		● Low

4.4 / 5 overall

60 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Sep 2026.

Last 3 months: 4.4
12-month avg: 4.4
All-time: 4.4
Category avg: 3.9

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Web3 & Cryptocurrency.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Website & app	Trend	Reviews
Designer Exchange UKThis company	4.4 out of 5 (good)	100 out of 100	4.4 out of 5 (good)	4.1 out of 5 (good)	2.0 out of 5 (poor)	—	60
Kraken	1.5 out of 5 (poor)	100 out of 100	1.2 out of 5 (poor)	1.7 out of 5 (poor)	1.8 out of 5 (poor)	—	62
Kolo	4.6 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	—	4.3 out of 5 (good)	—	25
TruBit	3.4 out of 5 (fair)	100 out of 100	—	—	—	—	20
CoinDelite - Latest Bitcoin News and Press Release	5.0 out of 5 (good)	33 out of 100	—	—	—	—	6

Bottom line: Designer Exchange UK is #3 of 5 on overall rating in this group. On website & app, Kolo scores higher (4.3 vs 2.0).

Audrey

1 review

Sep 23, 2026

Featured

Gdeat webside ever

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website customer

1 review

Sep 22, 2026

Featured

Fantastic customer service once again…

Fantastic customer service once again from May at Cheshire Oaks. Beautiful Mulberry Bayswater. Thank you.

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KISHAN ATHURELIYA

1 review

Sep 22, 2026

Featured

Service needs a lot of work

I purchased online and collected my order from the Knightsbridge store. While the online experience was good, the collection service was extremely poor. I went to the sales desk and was completely ignored until I approached a staff member. I explained I was there to collect my order, but she prioritised another customer who arrived after me and then told me she couldn’t help as only two staff members were working. Eventually, she retrieved my shoes but then proceeded to have a lengthy conversation with a colleague about a theft in the store while still holding my order. I had to interrupt and ask her to complete the collection. Overall, a very disappointing experience and extremely poor customer service.

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Catherine jeffrey

1 review

Sep 20, 2026

Featured

Fabulous service from your Manchester…

Fabulous service from your Manchester store

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Coleen

1 review

Sep 20, 2026

Perfect from start to finish

Perfect from start to finish. Excellent prices for my Chanel bags. Excellent customer service. Fantastic time shopping in Brompton Road. I also purchased on line, super fast, safe delivery with a one hour time slot. Beautifully packaged bag arrived in pristine condition. I highly recommend Designer Exchange

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Treena Alex-Eyitene

1 review

Sep 18, 2026

Good Service

Good Service. Have used Designer Exchange in the past and great customer service as always. The staff were friendly and the service speed was great as well.

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TomB

1 review

Sep 18, 2026

Excellent

Excellent. I’ve ordered several items and they always came next day. The one item I returned was quick and easy. Recommend for professionalism and service.

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Nina

1 review

Sep 17, 2026

Very happy!

Very happy with my purchase!

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joanne street

1 review

Sep 16, 2026

My Bag came packaged with love and in…

My Bag came packaged with love and in fantastic condition, all paper work and lovely dust bag . Speedy delivery 🚚 ..can’t wait to buy from them again . Highly recommend Designer Exchange!!

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Mrs Juanita Alonso-Tavener

1 review

Sep 15, 2026

AMAZING

AMAZING! Products quality, price and super fasr delivery. Absolutely love this store.

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customer

1 review

Sep 15, 2026

Shocking

Shocking, went to shop , 3 hour wait , so left and did online valuation, I received quote today..joke , how can a pair of brand new unworn valentino shoes , still with price tag of £900 pounds have a valuation of £145 pounds?? Absolute rip off, theyve got the same shoes on their website 2nd hand for 450 pounds..AVOID

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Nisa

1 review

Sep 14, 2026

5 stars to Jonquil for excellent service

Jonquil truly went above her duties to make sure I received the bag I wanted. She was calm, professional, and incredibly helpful. A well‑deserved five stars and she is an asset to your Organisation.

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Roberta Holmes

1 review

Sep 14, 2026

Always very efficient 🙏

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Georgia Burgess

1 review

Sep 14, 2026

Amazing help from Izzy L today to buy…

Amazing help from Izzy L today to buy my new Louis Vuitton purse! She is a superstar xx

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Vanette Mendoza

1 review

Sep 14, 2026

Counterfeit item confirmed by the original retailer – still no response

Counterfeit item confirmed by the original retailer – still no response I’m extremely disappointed with my experience with Designer Exchange. I purchased an item from Designer Exchange which has since been confirmed as not authentic by the actual retailer/brand. This is extremely concerning and is not something I expected when purchasing through a business specialising in designer items. I have contacted Designer Exchange and have followed up with them multiple times over the course of several weeks. Despite repeatedly chasing them and giving them ample opportunity to respond, I am still yet to receive a proper response or resolution. I have evidence from the actual retailer confirming that the item is not authentic, yet Designer Exchange has failed to adequately address my concerns or provide a satisfactory explanation. The lack of communication has been extremely frustrating, particularly given the seriousness of the situation. I would expect a company selling designer goods to take authenticity concerns seriously and respond promptly when presented with evidence. I am leaving this review in the hope that Designer Exchange will finally acknowledge my correspondence, investigate what has happened, and resolve the matter appropriately.

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Deborah

1 review

Sep 12, 2026

Paige in Manchester store is absolutely…

Paige in Manchester store is absolutely amazing, she makes you feel so welcome! comfortable and confident that you are in the best hands! A complete asset to the company!!!

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Roz

1 review

Sep 12, 2026

Fabulous Shopping!

Louise created a fabulous and helpful experience! Very knowledgable and very lovely!! Thank you Louise I am so so happy with my bag and thank you for the guidance in my purchase :)

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Paul Taylor

1 review

Sep 12, 2026

Louise was brilliant

Louise was brilliant, prompt service and very professional. Great experience

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Lucy

1 review

Sep 11, 2026

2 purchases , good bags!

Have made 2 purchases through de, one an lv early last year and just recently a Givenchy. Honestly super impressed with the prices especially the Givenchy it was down to £195 but a super unique piece in great condition I’m obsessed! If there’s something you want it’s worth using de for it

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Month	Average	Reviews
Aug 26	4.3	22
Sep 26	4.5	38

Designer Exchange UK reviews & trust report

Designer Exchange UK has a positive customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 51 positive reviews

Top complaintsof 9 negative reviews

How it compares

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