Upwork is an online freelancing platform that connects businesses and individuals with independent contractors across various skill categories including writing, programming, design, marketing, and administrative services. The platform allows clients to post project requirements and hire freelancers on either short-term or long-term basis, with built-in tools for project management, time tracking, and payment processing. Upwork serves as an intermediary marketplace facilitating remote work arrangements between service providers and those seeking professional services.
Upwork garners a generally positive reception, with many users praising its extensive talent pool and effective project management tools. Reviewers highlight the platform's ability to connect them with skilled freelancers, particularly for ongoing projects, and appreciate the robust support system that resolves issues efficiently.
However, some customers express frustration over the high fees associated with using the service, noting that these costs can accumulate quickly and detract from the overall value. Additionally, while many freelancers deliver exceptional work, others may not meet expectations, leading to mixed experiences. Despite these drawbacks, Upwork remains a favored choice for accessing global talent and managing freelance projects effectively. Overall, the sentiment leans positive, reflecting a solid reputation in the freelance marketplace.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Human Resources.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 2.5 out of 5 (poor) | 100 out of 100 | +111% | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | −12% | 290 | |
| 2.0 out of 5 (poor) | 100 out of 100 | +34% | 214 |
12 reviews of Upwork. Filter by what matters to you.
I've been using Upwork for over two years to hire freelancers for various projects. The quality of talent is generally excellent, and the platform makes it easy to manage payments and communication. My only complaint is that the fees can add up, especially for smaller projects. Overall, it's been a reliable solution for my business needs.
I use Upwork primarily for content writing and virtual assistant tasks. The quality is consistent and the payment protection gives me confidence. My only issue is that popular freelancers get booked up quickly.
I've completed dozens of projects through Upwork with mostly positive results. The dispute resolution process is fair, and customer support is responsive. However, I wish there were better tools for vetting freelancers upfront. Sometimes you have to go through several candidates before finding the right fit.
Quick answers to the questions people ask most.
Upwork is a freelancing platform that connects businesses with independent professionals across various fields like writing, design, programming, and marketing. Clients post projects, freelancers submit proposals, and work is completed remotely with built-in payment protection and communication tools.
Upwork charges clients a 3% payment processing fee on payments to freelancers. Freelancers pay service fees ranging from 5-20% depending on their lifetime billings with each client, with lower rates for higher earnings.
Yes, the Upwork platform is available 24/7 for posting jobs, communicating with freelancers, and managing projects. Customer support is available during business hours, with some support options available around the clock.
You can contact Upwork support through their Help Center, live chat feature (for paid members), or by submitting a support ticket through your account. Phone support is available for Enterprise clients and certain account types.
Upwork accepts major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for funding client accounts. Payments to freelancers are processed through Upwork's secure payment system with various withdrawal options.
Upwork uses identity verification, work history tracking, client reviews, and skill tests to vet freelancers. The platform also offers payment protection, dispute resolution services, and escrow-style milestone payments to ensure secure transactions.
Yes, Upwork supports both short-term projects and long-term contracts. You can hire freelancers for hourly work, fixed-price projects, or ongoing relationships with flexible terms and payment schedules.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Had an issue with a freelancer who disappeared mid-project, but Upwork's support team handled it professionally and I got my money back quickly.
There are so many freelancers to choose from that it can be paralyzing. The search filters help but I still spend too much time reviewing profiles. Once you find good people though, it's worth it.
Upwork offers dispute resolution services and payment protection for eligible contracts. You can request revisions, end contracts early, or escalate issues to Upwork's mediation team for resolution.
No, creating a client account on Upwork is free. You only pay when you hire freelancers, plus the 3% payment processing fee on transactions.
Upwork offers freelancers in categories including web development, graphic design, writing, digital marketing, data entry, virtual assistance, accounting, legal services, and many other professional services. The platform covers both technical and creative skill sets across numerous industries.
Upwork is an online freelancing platform that connects businesses and individuals with independent contractors across various skill categories including writing, programming, design, marketing, and administrative services. The platform allows clients to post project requirements and hire freelancers on either short-term or long-term basis, with built-in tools for project management, time tracking, and payment processing. Upwork serves as an intermediary marketplace facilitating remote work arrangements between service providers and those seeking professional services.
