Vietnam Airlines is the national flag carrier of Vietnam, providing domestic and international passenger flight services. The airline operates scheduled flights connecting major cities within Vietnam as well as destinations across Asia, Europe, and other international markets. As a full-service carrier, Vietnam Airlines offers various travel classes and services for both business and leisure travelers.
Vietnam Airlines receives a predominantly negative reception from consumers, with many expressing dissatisfaction regarding delays and unprofessional service. While some reviewers appreciate the quality of the flights and the helpfulness of the onboard staff, these positives are overshadowed by frequent complaints about significant delays, lack of communication, and inadequate customer support.
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Customers report frustrating experiences with booking issues and unresponsive service, particularly when trying to resolve problems related to their flights. Additionally, there are mentions of poor handling of baggage and a general feeling that the airline does not respect its customers. Despite a few positive experiences, the overwhelming sentiment is one of disappointment and frustration. Overall, Vietnam Airlines struggles to meet customer expectations.
Der Flug war OK aber der Service ist unterirdisch. Downgrade von Premium Economy auf Economy und dann versucht man noch am Flughafen einem eine Unterschrift abzuluchsen. Selbstverständlich wird man mit einer ganzen Reihe im Flugzeug geködert. Aber mit der Unterschrift gibt man alle Rechte ab. Unterstes Niveau! Seitdem warte ich auf Erstattung, die mir nach EU-Recht zusteht. Von Vietnam Airlines wird man nur hingehalten. Man solle sich gedulden. Es wird sich bald jemand melden. 10 Wochen nach Flug und immer noch keine Meldung. Das ist eine bodenlose Frechheit! Ich werde NIE WIEDER MIT VIETNAM AIRLINES fliegen!
Maximis profits by not allowing anyone to sit next to each other unless they pay for seats.
The entertainment is awful and such a limited selection.
The food for a 12 hour flight is mediorce and only dinner and breakfast and they had no snacks in between other then peanuts. The food portians were so small and some of the food is inedible.
The dreamliner looks tired inside and my screen wasnt working.
Wir sind schon 2 mal problemlos mit VA geflogen, aber diesmal wurde uns am Vietnam Airlines Schalter in München und sogar nach einer telefonischen Nachfrage in deren Zentrale mitgetelt, dass das Ticket unseres Sohnes nicht in deren System auffindbar wäre.
Wir waren/wurden gezwungen ein neues Ticket vor Ort in München zu buchen.
Ein riesen Stress am Schalter, obwohl wir 3 Stunden vorher da waren, den Flug kurz vor Gateöffnung noch erreicht.
Nach Mitteilung von check24 wurde hier wohl eine Änderung/Stornierung vom Ticketausteller / Vietnam Airlines selbst beim einer Ticketnummer vorgenommen, ohne eine Information und Benachrichtigung an uns zu geben, unglaublich.
Bis heute, 5 Wochen und viele E-Mails/Refundanfragen später, noch keine Erstattung, obwohl uns diese, zumindest teilweise avisiert wurde.
Da scheint es beim Service und Checkinnpersonal in München viel Verbesserungspotential zu geben, da wir von 2 Familien mit ähnlichen Problemen erfahren haben.
Das Personal in Ho-Chi-Minh dagegen war sehr freundlich und hat "ihren Job" gut gemacht.
Wir werden diese Airline unter diesen schlechten Erfahren beim Checkinn/Service in München und den zusätzlichen Mehrkosten nicht mehr nutzen.
Auch der "angepriesene" Refundservice scheint seine Aufgaben nicht ernst genug zu nehmen.
Vietnam Airlines operates flights to over 60 destinations across Asia, Europe, Australia, and North America. The airline serves major cities including Paris, London, Frankfurt, Tokyo, Seoul, Sydney, and San Francisco. You can check their official website for the complete list of current routes and destinations.
How can I book a flight with Vietnam Airlines?
You can book flights through the Vietnam Airlines official website, mobile app, or by visiting their ticket offices and authorized travel agents. The airline also offers telephone booking services through their customer service hotline. Online booking is available 24/7 and allows you to select seats and add additional services.
What is Vietnam Airlines' baggage allowance policy?
Baggage allowances vary depending on your ticket type, destination, and frequent flyer status. Economy class passengers typically receive 23kg for checked baggage on international flights and 20kg on domestic flights. Carry-on baggage is generally limited to 7kg with specific dimension requirements.
Does Vietnam Airlines offer in-flight meals?
Yes, Vietnam Airlines provides complimentary meals and beverages on most flights, with menu options varying by route and flight duration. The airline offers special dietary meals upon advance request, including vegetarian, halal, and other dietary requirements. Meal service may differ between domestic and international flights.
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What are Vietnam Airlines' customer service contact hours?
Vietnam Airlines customer service operates 24/7 for flight bookings and general inquiries through their hotline. You can also contact them via email, social media, or visit their ticket offices during business hours. Response times may vary depending on the contact method and inquiry complexity.
Can I change or cancel my Vietnam Airlines booking?
Yes, you can modify or cancel your booking depending on your ticket type and fare conditions. Changes and cancellations can be made through their website, mobile app, or by contacting customer service. Fees and restrictions apply based on your ticket's terms and conditions.
Does Vietnam Airlines have a frequent flyer program?
Yes, Vietnam Airlines operates the Golden Lotus Plus frequent flyer program. Members can earn miles on flights and with partner airlines and redeem them for award tickets, upgrades, and other benefits. The program offers different membership tiers with increasing privileges and benefits.
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En fait il s'agit de leur sous-traitant…Pacific Airlines
En fait il s'agit de leur sous-traitant Pacific Airlines qui est utilisé sur le vol intérieur HCM city / Cam Ran (Nhatrang) compagnie à bas coût et à bas services! A l'aller nous avons décollé avec une heure de retard pour 45mn de vol ! Sans aucune informations sur les écrans et par annonce puis le vol de retour à été retardé de 50 mn mais nous avons été averti la veille au soir par courriel en vietnamien...Du coup nous allons manquer de temps pour aller déjeuner à Saïgon car à l'aller comme au retour nous étions en correspondance pour Bangkok, insupportable cet compagnie, autant nous sommes satisfait de Vietnam Airlines depuis la France autant il faut éviter les vols de Pacific Airlines !!!
Staff very friendly and polite, food average.
Problem returning my screen did not work, also others had problems, crew said oh its an old plane, did not move me.
Pour déposer les valises au terminal 2F et départ au terminal 2E ,prendre le bus +20 minutes pour pouvoir monter dans l'avion. Très mal organisé de la part vietnam Airlines.
he Vietnam Airlines international flights from Australia (Sydney to Frankfurt and return) receives an above average 3.5 out of 5 star from me for the on-board flight experience which is OK for what is still a budget airline however if you think that you may need to possibly make changes to your booking then I have to really insist (in order to keep your sanity) that you proceed with another airline. I had made numerous, yes numerous, frustrating (for me) calls and emails to change flight details mostly without success. Put simply Vietnam Airlines will no make any changes on the phone without an email whereby they do no respond back to you on then you have to get on the phone again (waiting for up to 90 minutes) and start the process over and over again. I even approached the customer service counter at Ho Chi Minh airport for a simple change which took approximately 30 minutes.
Great staff but worst customer service and loyalty program
Vietnam airlines staff are most of the time kind and cheerful, however I have several times crossed staff that were really angry/over-stressed onboard, creating a poor atmosphere. I believe they must be under high pressure from a very poor management. Customer service is the worst I ever dealt with, not giving answer for months, then answering a detailed email about poor experiences with an AI-generated text, which is simply unacceptable. Then pretending to escalate to management and never sending any answer either. Their lotusmiles membership is the worst and slowest of all airlines I used before, by flying very intensively for 2 years (around 50 flights) I barely accumulated 120,000 miles only worth one return trip Vietnam-Europe, this is simply ridiculous. This would be worth plenty more with other loyalty programs.
Il est inadmissible que la banque de vietnam airlines prélève 20€ de commission de change par billet !!!!
Alors que que j'ai fais 1 seul paiement pour 2 billets et que la transaction était en euros
A fuir!!!
Anbefaler ikke Vietnam Airlines.
For det første blev vores tidsplan ændret både ud og hjem (BLL-HAN + PQC-BLL).
For det andet, hvilket var det største problem, ville de i PQC ikke lade vores bagage gå hele vejen til BLL. De hævdede at de kun kunne sende den til CDG, vores mellemlanding, hvilket ville gøre, at vi muligvis ikke kunne nå vores sidste fly.
For det tredje tog indtjekningen i PQC virkelig lang tid. Jeg vil skyde på 10 min pr. person. Min oplevelse af personalet i PQC var ikke positivt.
Når det er sagt, så hjalp personalet i CDG med at ændre destinationen på vores bagage så den kom direkte til BLL, hvilket selvfølgelig var rigtig rart. Men al uroen omkring muligvis ikke at kunne nå sidste fly kunne ha’ været undgået, hvis personalet i PQC havde været lidt skarpere.
Kommunikationen fra Vietnam Airlines var også rigtig dårlig. Når de sendte mails om ændrede flytider, var det ikke tydeligt, hvad ændringen var.
De to stjerner er for hjælp af personalet i CDG og for at vi kom sikkert frem og tilbage.
Ich komme gerade von meiner 3 wöchigen Vietnam Reise zurück und bin insgesamt 6x mit Vietnam Airline geflogen.
Weder der Bordservice, noch das Essen ist hervorragend. Kein vegetarisches Essen, entweder Schwein oder Rind.
Für den Langstreckenflug hatten wir benutzte, unsaubere Kissen. Das hatte ich bisher noch nie erlebt. Die Decken waren noch verpackt.
Keine Mitteilung über Veränderung der Flugzeiten..daher nur zwei Sterne
Rückflug von Hanoi nach Frankfurt
Ok, the problem with this airlines is the contact centre. In Vietnam using a Vietnamese sim the help-desk number simply does not work.
The emails seem to get lost, and the pricing strategy is all over the place.
Its a nightmare to say the least.
Travel at own peril
unprofessionelle Kundenservice bei Fr. Pham unter Nr. +49 69 297 256 0
Man merkt, dass Kundenservice überhaupt keine Lust zu arbeiten. Ich habe 2 Tickets für mich und meinen Mann online bestellt und habe die per Email erhalten. Dennoch steht es nicht drauf wie viel Kg Gepäck wir mitnehmen dürfen. am Ende von den beiden Tickets steht die Nummer von VN Airline. Demensprechend habe ich dort angerufen und zu fragen, ob VN Airlines Freigepäck anbietet. Da ging eine Mitarbeiterin Fr. Pham an, so unfreundlich und frech. Sie erzählte mir, dass ihr Kind in meinem Alter wäre und meinte, dass sie mich wie ihr Kind belehren will, das man wegen sowas nicht anrufen sollte. Es kann sein, dass meine Stimme ziemlich jung klangt, aber sowas zu den Kunden zu sagen, geht schon mal gar nicht. Letztendlich mir wurde nicht geholfen. Wenn man keine Ahnung hat, kann man trotzdem freundlich bleiben und es anders äußern. Vor allem über ihr Kind zu erwähnen und die Kundin mit dem zu vergleichen, ist alles anderes als professionell.
We recently spent 2 weeks in Vietnam and during that time not one of our three internal or international flights departed or arrived on time. we had several cancelled flights and our return flight home to Australia was delayed by 3 hours but no one informed us until we were at the gate and thinking we were boarding on time. Pretty disappointing all round.
The app is awful. Booked flights KL/HCM/PHU QUOC, manage my booking won't let me upgrade to business even though airline sent email invitation. Another of Asia's growing list of airlines who need to get their IT department sorted.
Depuis plus 1 mois, cette compagnie est injoignable par téléphone, quand vous avez un souci par exemple une modification de date à effectué alors il faut tout faire par e-mail et vous obtenez 2 tarifs différent, ils répondent que par l’anglais et la réponse donnée ne correspond pas à la question !
Champion vietnamairlines.
Haven’t flown with Vietnam Airlines so this review is not based on a flight but on their POOR customer service in Sydney office. I’ve been trying to contact them all day today via phone (Vietnam Airline Office, Lotus, and admin office) and email. Their phone lines were off or down this morning, throughout the afternoon it must have rang for over half an hour each time and they kept putting me back on hold. All I need are some answers to enquires not listed anywhere on your booking website so I can book domestic flights!
Sydney, you need to improve your customer service and not make it so difficult!
I have flown with them a couple times now and every time my flight has either been canceled or delayed by more than two hours. The crazy part is they don’t relay that information until you get to the airport, the representatives even confirms the reservation with a phone number- so at the least they should be able to text!
It is frustrating!
Today flew back from SGN to Da Lat and could not get the health declaration App to complete. Well you have to complete the health certificate on the app before you can print your boarding pass at the airport. Long story short I asked for assistance and the VN Agent at the airport said he couldn’t help me and for me to call the Vietnamese government. Absolutely unacceptable response. Found what seemed to be a supervisor and he fixed immediately. VN I fly almost 2 to 3 Times a month but this Vietnam airlines agent not worthy of his position and should not be dealing with the general public.
What aircraft types does Vietnam Airlines operate?
Vietnam Airlines operates a modern fleet including Airbus A321, A330, A350, and Boeing 787 Dreamliner aircraft. The airline continues to update its fleet with newer, more fuel-efficient aircraft to enhance passenger comfort and operational efficiency. Specific aircraft types vary by route and schedule.
How early should I arrive at the airport for Vietnam Airlines flights?
Vietnam Airlines recommends arriving at least 2 hours before domestic flights and 3 hours before international flights. Check-in typically opens 2-3 hours before departure and closes 40-60 minutes before departure time. Online check-in is available 24 hours to 1 hour before departure for most flights.
Does Vietnam Airlines offer online check-in?
Yes, online check-in is available through the Vietnam Airlines website and mobile app starting 24 hours before departure. You can select seats, add services, and receive your boarding pass electronically. Online check-in typically closes 1 hour before departure time.
What payment methods does Vietnam Airlines accept?
Vietnam Airlines accepts major credit cards, debit cards, and online payment methods for bookings. Accepted payment options may vary by country and booking channel. You can also pay through bank transfers and at physical ticket offices using cash or local payment methods.
Is Vietnam Airlines a member of any airline alliance?
Yes, Vietnam Airlines is a member of SkyTeam, one of the major global airline alliances. This membership allows passengers to earn and redeem miles across SkyTeam partner airlines and access lounges and benefits when traveling on partner carriers. The alliance includes airlines such as Delta, Air France-KLM, and Korean Air.
About Vietnam Airlines
Vietnam Airlines is the national flag carrier of Vietnam, providing domestic and international passenger flight services. The airline operates scheduled flights connecting major cities within Vietnam as well as destinations across Asia, Europe, and other international markets. As a full-service carrier, Vietnam Airlines offers various travel classes and services for both business and leisure travelers.
