Vietnam Airlines is the national flag carrier of Vietnam, providing domestic and international passenger flight services. The airline operates scheduled flights connecting major cities within Vietnam as well as destinations across Asia, Europe, and other international markets. As a full-service carrier, Vietnam Airlines offers various travel classes and services for both business and leisure travelers.
Vietnam Airlines receives a predominantly negative reception from consumers, with many expressing dissatisfaction regarding delays and unprofessional service. While some reviewers appreciate the quality of the flights and the helpfulness of the onboard staff, these positives are overshadowed by frequent complaints about significant delays, lack of communication, and inadequate customer support.
Customers report frustrating experiences with booking issues and unresponsive service, particularly when trying to resolve problems related to their flights. Additionally, there are mentions of poor handling of baggage and a general feeling that the airline does not respect its customers. Despite a few positive experiences, the overwhelming sentiment is one of disappointment and frustration. Overall, Vietnam Airlines struggles to meet customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 295 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 5 |
| Sep 24 | 1.0 | 5 |
| Oct 24 | 2.3 | 7 |
| Nov 24 | 1.8 | 5 |
| Dec 24 | 1.9 | 9 |
| Jan 25 | 2.4 | 9 |
| Feb 25 | 1.6 | 9 |
| Mar 25 | 1.8 | 11 |
| Apr 25 | 2.3 | 9 |
| May 25 | 1.6 | 10 |
| Jun 25 | 1.9 | 7 |
| Jul 25 | 2.3 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 295 most recent reviews.
“geflogen - von Frankfurt nach Hanoi und später von Ho Chi Minh City nach Frankfurt Wir hatten uns für die Premium Eco...”
“As soon as I questioned this and said that it was unreasonable, my email was then sent back to the base level of cust...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | 1.6 out of 5 (poor) | −3% | 295 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: Vietnam Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.5).
295 reviews of Vietnam Airlines. Filter by what matters to you.
Over a year ago
Vietnam Airlines - 0 stars We were booked to fly Vietnam Airlines by our travel agent - Trip a Deal. The staff on the plane were good and I wish that I could give them the credit that was earned, how... See more
Over a year ago
geflogen - von Frankfurt nach Hanoi und später von Ho Chi Minh City nach Frankfurt Wir hatten uns für die Premium Economy entschieden, da wir mit anderen Fluggesellschaften auch immer Premium Economy... See more
Over a year ago
Wij hebben een binnenlandse vlucht geboekt van Da Nang naar Ho Chi Minh. De site voor het boeken is overzichtelijk en de prijzen zijn ook erg goed. Verder verliep het inchecken soepel en was het perso... See more
Quick answers to the questions people ask most.
Vietnam Airlines operates flights to over 60 destinations across Asia, Europe, Australia, and North America. The airline serves major cities including Paris, London, Frankfurt, Tokyo, Seoul, Sydney, and San Francisco. You can check their official website for the complete list of current routes and destinations.
You can book flights through the Vietnam Airlines official website, mobile app, or by visiting their ticket offices and authorized travel agents. The airline also offers telephone booking services through their customer service hotline. Online booking is available 24/7 and allows you to select seats and add additional services.
Baggage allowances vary depending on your ticket type, destination, and frequent flyer status. Economy class passengers typically receive 23kg for checked baggage on international flights and 20kg on domestic flights. Carry-on baggage is generally limited to 7kg with specific dimension requirements.
Yes, Vietnam Airlines provides complimentary meals and beverages on most flights, with menu options varying by route and flight duration. The airline offers special dietary meals upon advance request, including vegetarian, halal, and other dietary requirements. Meal service may differ between domestic and international flights.
Vietnam Airlines customer service operates 24/7 for flight bookings and general inquiries through their hotline. You can also contact them via email, social media, or visit their ticket offices during business hours. Response times may vary depending on the contact method and inquiry complexity.
Yes, you can modify or cancel your booking depending on your ticket type and fare conditions. Changes and cancellations can be made through their website, mobile app, or by contacting customer service. Fees and restrictions apply based on your ticket's terms and conditions.
Yes, Vietnam Airlines operates the Golden Lotus Plus frequent flyer program. Members can earn miles on flights and with partner airlines and redeem them for award tickets, upgrades, and other benefits. The program offers different membership tiers with increasing privileges and benefits.
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Vietnam Airlines - 0 stars We were booked to fly Vietnam Airlines by our travel agent - Trip a Deal. The staff on the plane were good and I wish that I could give them the credit that was earned, however the actions of Vietnam Airlines prevent this. As a group, we got to HCM airport and everyone went through the check in process without an issue. Except for the two of us. The check in agent, kept checking their screen and then went to check something with her manger. After a 10 mins wait, she comes back, and we ask if everything was, ok? Fine, fine was the answer. More tapping on the keyboard. Now she is waving her arm at the supervisor who can't see her, so she goes back to them. A 15 min wait and she comes back. "You wait" she says and brings us and our luggage away from the counter to some chairs. Again, I ask if everything is ok. Fine, fine she says. After about 30 mins, she comes back to collect us and brings us back to the counter. I ask again if everything was ok. She just nods. At no time, were we angry or abusive. We don't believe that shouting at someone is the best option. We arrive at Melbourne airport and go to the Virgin domestic counter (as was organised by Trip a deal), only to find that there is an issue. He calls over his manager and she says that we don't have tickets for the Virgin Flight. I show the booking number. She says that you did but your tickets have been cancelled. You'll have to contact Trip a Deal to find out what's going on. I call Trip a Deal who have no clue what's happened. My husband calls Virgin and was able to find out that Vietnam Airlines has cancelled our Melbourne to Brisbane flight with Virgin. I have no idea as to why this was done as they aren't affiliated. I call TAD. They put me on hold and then come back to say yes, Viet. Airlines did cancel it and there is nothing we can do to get you home to Brisbane. I say that I have paid TAD and it is their job to get us home. After 2 1/2 hrs, the TAD agent comes back as asks me to go to a kiosk and put in a booking number which I do. The flight does come up. Why? They had rebooked on the original flight which had already left. Back on hold. After 3 hours total with TAD, they say that there is nothing that they will do to help and that I had to pay for the tickets myself if I wanted to get home. So that's what we had to do. Pay $1038 for a last minute flight to get home. I will add that both my husband and I were so sick with Influenza A (we wore masks on the plane and in the airport). It turns out that our melb-bris flights were cancelled as the agent in HCM thought it was part of our premium economy package. The HCM-Melb plane didn’t have premium economy and we were each given a sky suite (3 seats together in economy), however instead of talking to us, she cancelled our Australian flights. After nearly two months of waiting, Vietnam Airlines, finally refunded the $1038. At the time, I was emailing the Deputy General Manager, Mrs Luu Thi Hien Ninh and I then asked for compensation (I wanted to get the refund first in case they decided to do the wrong thing). I was offered lounge access for one time only. So they wanted me to spend thousands of dollars in flights with an airline who took nearly two months to refund me from their own mistake (I have an email confirming this) just so I can access their lounge which is approximately worth $30 AUD ($60 for both of us)! You have to be kidding! As soon as I questioned this and said that it was unreasonable, my email was then sent back to the base level of customer service! 0 stars!
geflogen - von Frankfurt nach Hanoi und später von Ho Chi Minh City nach Frankfurt Wir hatten uns für die Premium Economy entschieden, da wir mit anderen Fluggesellschaften auch immer Premium Economy fliegen. Wir haben noch nie in einer Premium economy soviel Beinfreheit gehabt. Der Service war auf beiden Flügen Top. Sehr oft wurde durchgegangen und Getränke angeboten. Die Mahlzeiten waren auch sehr reichlich gut von Geschmack. Sehr freundliches und zuvorkommendes Personal.
Wij hebben een binnenlandse vlucht geboekt van Da Nang naar Ho Chi Minh. De site voor het boeken is overzichtelijk en de prijzen zijn ook erg goed. Verder verliep het inchecken soepel en was het personeel vriendelijk. De vlucht had 20 minuten vertraging, maar dit was 8 uur voordat we vlogen al gecommuniceerd per mail, dus hier hebben wij gewoon rekening mee gehouden. Het boarden verliep snel en het vliegtuig zelf was ook prima. Ik zou ze zeker aanraden. Wat ook een pluspunt is, is dat er 23kg aan ruimbagage inbegrepen is bij je binnenlandse vlucht, hier hoef je dus niet voor bij te betalen.
I am submitting a complaint about my Business‑Class journey on 1 March 2025 from Melbourne to Ho Chi Minh City and onward to Danang. My ticket is : ТKT-7383485905869 Despite holding a fully paid, confirmed Business‑Class return ticket with pre‑selected seats, I was involuntarily downgraded to Premium Economy and subjected to multiple service failures that violated both your Contract of Carriage and Australian consumer regulations. ⸻ What Happened Evening of 29 February – I received an SMS/email saying my confirmed Ho Chi Minh–Danang flight had been “rescheduled” to a later departure, eliminating the seat I had already chosen and paid for. 1 March, Melbourne Airport – At check‑in I showed staff my Business‑Class ticket and the confirmation that my seat issue had been “solved” (see attached screenshot from Vietnam Airlines Melbourne). Staff refused to restore my booking, offered no explanation, and provided no alternative other than “resolve it in Ho Chi Minh City.” 1 March, Ho Chi Minh City Transit Desk – I discovered the original flight was operating exactly as ticketed with vacant Business‑Class seats. When I asked why I had been removed, the first response was, “Bad luck.” Pressed further, the agent admitted my seat had simply been reassigned. 1 March, Ho Chi Minh City Desk – Staff suggested I purchase another ticket. After a lengthy, stressful wait, they issued me a Premium Economy boarding pass on an earlier flight—no apology, no compensation, and no Sky Pearl mileage credit for the downgrade. Since returning, I have received no follow‑up, apology, or refund.
Depuis plusieurs mois et 65 mails ou non réponse car on doit parler en vietnamien !toujours impossible de réserver un billet d'avion sur internet sur leur site car maximum 25 caractères et je dépasse les 25 caractères Autrement refus d embarquement a l aéroport avec réponse très agressive de la compagnie obligé donc de passer par une agence prix plus cher perte de temps etc Pourtant nous sommes en 2025!vol Danang Bangkok 28 juillet toujours obligatoire de passer par une agence car application Préhistorique ne prends que 25 caractères De plus Agent de comptoir homme Vietnam Airlines airport Danang 15 h très agressif et impoli
Mình thấy bay hãng này cũng được mà ta nhưng mà nó hơi cùi bắp nếu so với tiêu chuẩn nước ngoài thôi. nhưng ko tệ. bay đúng giờ mà cũng êm
Lors de notre voyage retour BKK-CDG, un bagage a été complètement éclaté. Nous avons fait la déclaration immédiatement à CDG. La VA m'a demandé par mail des photos de la valise, une facture et un devis de réparation. Depuis 4 mois, c'est le silence radio, aucune réponse à tous mes mails de relance.
Der Flug war OK aber der Service ist unterirdisch. Downgrade von Premium Economy auf Economy und dann versucht man noch am Flughafen einem eine Unterschrift abzuluchsen. Selbstverständlich wird man mit einer ganzen Reihe im Flugzeug geködert. Aber mit der Unterschrift gibt man alle Rechte ab. Unterstes Niveau! Seitdem warte ich auf Erstattung, die mir nach EU-Recht zusteht. Von Vietnam Airlines wird man nur hingehalten. Man solle sich gedulden. Es wird sich bald jemand melden. 10 Wochen nach Flug und immer noch keine Meldung. Das ist eine bodenlose Frechheit! Ich werde NIE WIEDER MIT VIETNAM AIRLINES fliegen!
Very bad experience with Vietnam Airlines. The second flight was delayed by 4 hours which made it a total 10 hours waiting at Han Noi airport. No explanation was given. Although you are supposed to get a compensation if the flight is delayed by more than 3 hours, they said it was not an option for this flight. My luggage arrived destroyed in Paris. The airline company is supposed to cover the cost but they ignored my request. Half the crew was unsympathetic, looking annoyed if you ask something. Not going to fly with them anymore.
6h de retard à l'aller, nous avons donc raté notre correspondance pour le Japon. Nous sommes arrivés un jour plus tard et la compagnie ne répond pas à mes demandes d'indemnisation ! 2h57 de retard sur le retour. J'ai donc perdu une nuit d'hôtel à Tokyo et j'ai loupé mon train du retour mais aucun retour de la compagnie sur ces sujets. Une honte !
I had a very bad experience with Vietnam Airlines. From the beginning, the service was unprofessional and frustrating. The staff were not helpful or friendly, and there was a serious lack of communication. Delays without proper explanation.
My first choice when flying domestic in Vietnam and internationally especially to Australia and Europe
Delays upon Delays, time is not informed to the waiting passengers. Also departs from Terminal 1, Philippines wich is most likely the worst place to catch a flight. Unserious and unhelpful staff, customer service is not required on their CV so it seems. I do not recommend any airlines within T1, your best bet would be choosing Cathay Pacific if available. Be warned. Time of my flight is 4 am in the morning, where theres almost no traffic time within the airport, but yet here we are. Ice cold flight, no blanket avail, im 180cm knees are touching front seats. Do not expect a TV on this flight.
Volo non prenotato per loro problem sw, fortunatamente pagato con pay pal,loro pretendono che sia io a cancellare prenotazione ma io non ho prenotazione, così fioccano le mail poi….. interviene pay pal ma il loro servizio clienti e’ terribile! Io parto so i danni e devo risolvere i problemi e loro continuano sorry, unfortunatly ma non propongono alcun rimborso danni subiti….. cambierò compagnia…..
Nous avons voyagé avec cette compagnie sur un vol long-courrier de 12 heures, et l’expérience fut globalement très décevante. L’appareil était visiblement vieillissant et peu entretenu : plusieurs équipements défectueux (écrans individuels hors service, moquette décollée dans les couloirs, sièges inconfortables…) donnaient une impression de négligence. De plus, aucun mail ou informations ne vous sera communiqués pour procéder à votre enregistrement en ligne. C'est à vous de vous débrouiller pour récupérer les informations. Le service à bord est très en deçà des standards attendus, notamment pour une compagnie membre de l’alliance SkyTeam. Le choix de divertissements est extrêmement limité, la qualité des repas laisse à désirer, et aucun encas ni boisson n’est proposé en libre-service durant le vol — contrairement à d’autres compagnies comme Air France. De plus, les écouteurs sont récupérés 40 minutes avant l’atterrissage, ce qui interrompt prématurément tout visionnage de film. Quant au personnel de bord, il s’est montré peu accueillant, avec une attitude distante, voire agacée, à chaque interaction. On avait constamment l’impression de déranger. En résumé, une prestation bien en-dessous de ce que l’on est en droit d’attendre pour un vol long-courrier, et encore plus surprenante venant d’une compagnie affiliée à SkyTeam. Je ne la recommanderais pas, surtout si vous êtes habitué aux standards d’Air France ou d’autres compagnies majeures de l’alliance.
Hãng hàng không quốc gia 4 sao nhưng không tôn trọng khách hàng, thiếu chuyên nghiệp. Chuyến bay Hanoi - Đà Nẵng ngày 9/6/2025 của tôi bị delay hơn 5 tiếng, trẻ con đói, mệt, cả gia đình (và nhiều hành khách có con nhỏ, trẻ sơ sinh khác) vật vã ở sân bay chờ đợi trong vô vọng. Không có bất cứ một thông tin cụ thể hoặc khoảng thời gian áng chừng nào để chúng tôi biết. Một suất ăn miễn phí để giúp trẻ cầm chừng trong thời gian chờ đợi cũng không có. Gửi mail phản ánh lên bộ phận chăm sóc khách hàng thì lại tiếp tục phải đợi. Mất tiền mua vé đắt nhưng khách bị đối xử còn tệ hơn vé ăn xin. Chiều về, Đà Nẵng - Hà Nội ngày 13/6: TIẾP TỤC DELAY.
Je suis extrêmement déçue par cette compagnie aérienne. J'avais réservé un billet avec un itinéraire Bali - Ho Chi Minh, puis Ho Chi Minh - Paris. Malheureusement, mes plans ont changé et je n'ai pas pu prendre le premier vol. En arrivant à l'aéroport de Ho Chi Minh, j'avais mon boarding pass électronique en main, mais au comptoir, on m'a refusé l'embarquement sous prétexte que je n'avais pas pris le premier vol. On m'a alors demandé de payer 571 USD supplémentaires pour pouvoir prendre mon vol Ho Chi Minh-Paris, ce qui est totalement inacceptable. J'avais déjà payé pour mon billet et ma place dans l'avion ! Cette situation est injuste, frustrante et démontre un manque total de compréhension et de flexibilité de la part de Vietnam Airlines. Je suis choquée par le service et je n’ai aucune intention de voler avec eux à nouveau.
The flight was good and the service was good. I am only giving one star because, despite numerous requests to stop, I have been spammed almost weekly since the flight and my registration with LOTUS Miles. This is unacceptable.
I am Vietnamese, must buy new ticket Must pay twice for same ticket Coz I am vietnameser
Check in, must pay new ticket For my wife, coz of second name No service Me I did not have to pay anything Had the same issue. Discrimination
Vietnam Airlines operates a modern fleet including Airbus A321, A330, A350, and Boeing 787 Dreamliner aircraft. The airline continues to update its fleet with newer, more fuel-efficient aircraft to enhance passenger comfort and operational efficiency. Specific aircraft types vary by route and schedule.
Vietnam Airlines recommends arriving at least 2 hours before domestic flights and 3 hours before international flights. Check-in typically opens 2-3 hours before departure and closes 40-60 minutes before departure time. Online check-in is available 24 hours to 1 hour before departure for most flights.
Yes, online check-in is available through the Vietnam Airlines website and mobile app starting 24 hours before departure. You can select seats, add services, and receive your boarding pass electronically. Online check-in typically closes 1 hour before departure time.
Vietnam Airlines accepts major credit cards, debit cards, and online payment methods for bookings. Accepted payment options may vary by country and booking channel. You can also pay through bank transfers and at physical ticket offices using cash or local payment methods.
Yes, Vietnam Airlines is a member of SkyTeam, one of the major global airline alliances. This membership allows passengers to earn and redeem miles across SkyTeam partner airlines and access lounges and benefits when traveling on partner carriers. The alliance includes airlines such as Delta, Air France-KLM, and Korean Air.
Vietnam Airlines is the national flag carrier of Vietnam, providing domestic and international passenger flight services. The airline operates scheduled flights connecting major cities within Vietnam as well as destinations across Asia, Europe, and other international markets. As a full-service carrier, Vietnam Airlines offers various travel classes and services for both business and leisure travelers.
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