Very kind and supportive agents
Very kind and supportive agents. A unique and beautiful experience. Real professionals - congrats!

VLS Agency is a premier travel agency based in Venice, specializing in luxury services tailored for discerning travelers seeking unique experiences in one of Italy's most enchanting cities. The company offers a wide range of services, including VIP transfers, bespoke event planning, and comprehensive logistics support, ensuring that each journey is both sophisticated and seamless. With a focus on comfort and personalization, VLS Agency provides exclusive transfer options such as private chauffeur services and elegant water taxis, catering to clients who value privacy and convenience. Targeting affluent individuals and groups, VLS Agency aims to create unforgettable travel experiences that highlight the beauty and culture of Venice. Their tailor-made tours, led by local experts, allow clients to discover hidden gems and engage with the city's rich history in a personalized manner. By prioritizing impeccable service and meticulous attention to detail, VLS Agency is committed to turning clients' dreams of a luxurious Venetian getaway into reality.
VLS Agency receives overwhelmingly positive feedback from customers, highlighting exceptional service and memorable experiences in Venice. Reviewers frequently commend the kindness and professionalism of the staff, with specific mentions of helpful agents like Esra and drivers who provide flexible and accommodating service.
Many travelers appreciate the seamless airport transfers and well-organized tours, noting that the process is easy and efficient. However, a critical review warns potential customers to beware of misleading advertising regarding boat transfers, as one customer experienced a van ride instead of the expected private boat to their hotel. Despite this isolated complaint, the majority of reviews reflect a high level of satisfaction with the agency's offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 5 |
| Oct 24 | 5.0 | 8 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 5.0 | 3 |
| Apr 25 | 5.0 | 8 |
| May 25 | 5.0 | 2 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Esra was the most efficient and helpful representative we have ever had the pleasure of associating with”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | −3% | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: VLS Agency is #1 of 5 on overall rating in this group.
60 reviews of VLS Agency. Filter by what matters to you.
Very kind and supportive agents. A unique and beautiful experience. Real professionals - congrats!
this was a wonderful trip! hes a great driver and he let us have as much stops as we wanted
Esra was the most efficient and helpful representative we have ever had the pleasure of associating with. He went well beyond the norms of service to ensure we we able to get to our hotel Caveletto via the San Marco dock with the help of a launch (Andree?) I think his name was. Esra was persistent and was able to finally accommodate us. He deserves a medal for his efforts. We spent 25 days in Europe, (Italy, Crotia, Montenegro, Spain AND Celebrity Constellation) and not one other person stands out like he did. Thank you Esra. Burt Connelly and Jaime Rodriguez.
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It was a very easy process. Right in the airport scheduling, prices seemed reasonable, and the rides were exactly as planned.
"Perfect experience! Courtesy and utmost professionalism in every aspect and from the entire team. An excellent agency that contributed to the success of our event. Highly recommended!"
Excellent service, very polite.
Really helpful and kind during a stressful wait for lost luggage. Efficient, flexible and highly recommendable!
We had a great experience with VLS Agency during our recent trip to Venice. From the moment we arrived at the airport, everything was perfectly organized. The driver was punctual, professional, and welcoming, and the transfer to our hotel by car and boat was very comfortable.The return journey to the airport was just as smooth. The car and boat were both elegant, exactly what one would hope for when booking a premium transfer. Travelling with VLS Agency took away all the usual stress and made us feel well taken care of from start to finish. I will definitely book with them again on our next visit to Venice, and I would gladly recommend their services to my friends and family. Grazie mille to the VLS team for making our journey so enjoyable!
I wish I would’ve known about this company when I landed! They were a huge help on the way out. They were on time, early even and made our journey back so much easier. Highly recommend recommended.
ottimo servizio sia per il giro panoramico che per la cordialità e pure per i cicchetti! veramente consigliato!
Abbiamo prenotato un tour per otto persone tra amici. L’esperienza è stata davvero molto bella e appagante. Sono venuti a prenderci con un van a Mestre. E alla fine della nostra gita ci hanno riaccompagnato. Puntualissimi. Tour molto bello per i canali di Venezia con approdo finale a Piazza San Marco. Consigliatissimo, anche per aziende.
Personale fantastico.. organizzazione impeccabile...anche i cicchetti di alta qualità...spettaholo
Giro fantastico personale gentilissimo e disponibile. Modo migliore per visitare e scoprire Venezia. Grazie a tutti
Servizio ottimo, consiglio moltissimo. Cicchetti buonissimi e pure il prosecco!
Absolutely wonderful service. Fabio was excellent. Efficient, friendly, respectful and so smarty dressed! A real asset to your company. Will definitely use VLS on our next trip. Thank you
That was my first visit of Venice. And I had enjoyable experience. Flavio, the driver, met me at the airport with the sign with my name. He assisyed me both ways from the airport to the city snd fromcity to the airport. The car, Mercedes, was clean and comfortable. The water taxi both ways was superb! Highly recommend the service especially if you arethe first time in Venice or with the group of people. Great service and experience! Worth all the money i spent! Special thanks to my driver who showed me with the tax refund office, luggage, wrapping baggage, and my flight check in areas!
Excellent and very convenient, best way to reach Venice from the airport
The whole experience was wonderful from start to finish. Our driver was waiting for us before we had even made it through security and told us he would meet us again at baggage collection. He took our bags and guided us out to the car, making friendly conversation and giving us advice about places to visit during our stay. The car was immaculate and the short trip to the dock was smooth and well organised. Our driver took us directly to the boat, which was ready and waiting, and handed us over to the boat driver. The limousine boat was stunning and we were dropped right at our hotel entrance on the Grand Canal. What a way to arrive! If you’re looking for a luxury, stress-free transfer (and want to arrive in style!), this is the company to make it happen for you. It was a fantastic way to start our holiday.
VLS Agency is a premier travel agency based in Venice, specializing in luxury services tailored for discerning travelers seeking unique experiences in one of Italy's most enchanting cities. The company offers a wide range of services, including VIP transfers, bespoke event planning, and comprehensive logistics support, ensuring that each journey is both sophisticated and seamless. With a focus on comfort and personalization, VLS Agency provides exclusive transfer options such as private chauffeur services and elegant water taxis, catering to clients who value privacy and convenience. Targeting affluent individuals and groups, VLS Agency aims to create unforgettable travel experiences that highlight the beauty and culture of Venice. Their tailor-made tours, led by local experts, allow clients to discover hidden gems and engage with the city's rich history in a personalized manner. By prioritizing impeccable service and meticulous attention to detail, VLS Agency is committed to turning clients' dreams of a luxurious Venetian getaway into reality.
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