Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.9	60	100%	-0.4	● Low

4.9 / 5 overall

60 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 4.6▼ 0.4
12-month avg: 4.9
All-time: 4.9
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Trend	Reviews
VLS AgencyThis company	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	−3%	60
Evolution Travel	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	1,109
XO HOTELS AMSTERDAM	4.2 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	—	1,083
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	—	1,069
Audley Travel	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	—	1,050

Bottom line: VLS Agency is #1 of 5 on overall rating in this group.

Mateja Petek

1 review

Jul 29, 2025

Featured

Very kind and supportive agents

Very kind and supportive agents. A unique and beautiful experience. Real professionals - congrats!

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Mafer Gil

1 review

Jul 27, 2025

Featured

this was a wonderful trip

this was a wonderful trip! hes a great driver and he let us have as much stops as we wanted

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burt connelly

1 review

Jul 14, 2025

Featured

Esra was the most efficient and helpful…

Esra was the most efficient and helpful representative we have ever had the pleasure of associating with. He went well beyond the norms of service to ensure we we able to get to our hotel Caveletto via the San Marco dock with the help of a launch (Andree?) I think his name was. Esra was persistent and was able to finally accommodate us. He deserves a medal for his efforts. We spent 25 days in Europe, (Italy, Crotia, Montenegro, Spain AND Celebrity Constellation) and not one other person stands out like he did. Thank you Esra. Burt Connelly and Jaime Rodriguez.

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Kevin Laurendeau

1 review

Jul 7, 2025

Featured

Private Water Taxi Perfection

It was a very easy process. Right in the airport scheduling, prices seemed reasonable, and the rides were exactly as planned.

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Niccolò Semprebene

1 review

Jun 24, 2025

Perfect experience, highly recommended

"Perfect experience! Courtesy and utmost professionalism in every aspect and from the entire team. An excellent agency that contributed to the success of our event. Highly recommended!"

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Larry Keller

1 review

Jun 23, 2025

Excellent service

Excellent service, very polite.

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John Silva

1 review

Jun 21, 2025

BEWARE

BEWARE! False advertising. We paid $250US for what was supposed to be a 1/2 hr.private boat to Hotel Monte Carlo with a porter to carry our luggage. What we got was a van which drove us over 1/2hr. Then got on an old beat up boat for 15 minutes, the guy was nice but it was definitely not a private boat like the pictures. I didn’t realize how we got ripped off until the end of our trip when we took a boat back to the airport. Our hotel booked us transportation, they picked us up so close to the hotel and dropped us off literally at the airport for 160US. No van just a nice wooden boat all the way. Do not book with VLS, we felt so betrayed because they present and promote Luxury but gave us the exact opposite. The worst part is they were so nice at the desk but I guess they were just being fake.

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Fiona Ecarnot

1 review

Jun 5, 2025

helpful kind and efficient

Really helpful and kind during a stressful wait for lost luggage. Efficient, flexible and highly recommendable!

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Berenice Louis-Dreyfus

1 review

Jun 1, 2025

Excellent Luxury Transfer Experience in Venice – Highly Recommended!

We had a great experience with VLS Agency during our recent trip to Venice. From the moment we arrived at the airport, everything was perfectly organized. The driver was punctual, professional, and welcoming, and the transfer to our hotel by car and boat was very comfortable.The return journey to the airport was just as smooth. The car and boat were both elegant, exactly what one would hope for when booking a premium transfer. Travelling with VLS Agency took away all the usual stress and made us feel well taken care of from start to finish. I will definitely book with them again on our next visit to Venice, and I would gladly recommend their services to my friends and family. Grazie mille to the VLS team for making our journey so enjoyable!

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Mindy Pretner

1 review

May 23, 2025

I wish I would’ve known about this…

I wish I would’ve known about this company when I landed! They were a huge help on the way out. They were on time, early even and made our journey back so much easier. Highly recommend recommended.

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Karine

1 review

May 2, 2025

Perfect experience

Very nice drivers, extremely helpfull! In other words, perfect transport experience.

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Diana Rocchi

1 review

Apr 21, 2025

ottimo!

ottimo servizio sia per il giro panoramico che per la cordialità e pure per i cicchetti! veramente consigliato!

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GIANPAOLO

1 review

Apr 21, 2025

Tour di Venezia in barca, un’esperienza fantastica

Abbiamo prenotato un tour per otto persone tra amici. L’esperienza è stata davvero molto bella e appagante. Sono venuti a prenderci con un van a Mestre. E alla fine della nostra gita ci hanno riaccompagnato. Puntualissimi. Tour molto bello per i canali di Venezia con approdo finale a Piazza San Marco. Consigliatissimo, anche per aziende.

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Federico Sarcinelli

1 review

Apr 21, 2025

Personale fantastico.

Personale fantastico.. organizzazione impeccabile...anche i cicchetti di alta qualità...spettaholo

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Simona Benetti

1 review

Apr 21, 2025

Giro fantastico personale gentilissimo…

Giro fantastico personale gentilissimo e disponibile. Modo migliore per visitare e scoprire Venezia. Grazie a tutti

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Gianluca Rocchi

1 review

Apr 21, 2025

Consigliato! vedrai venezia con occhi diversi

Servizio ottimo, consiglio moltissimo. Cicchetti buonissimi e pure il prosecco!

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Mrs Susan Brace

1 review

Apr 18, 2025

Absolutely wonderful service

Absolutely wonderful service. Fabio was excellent. Efficient, friendly, respectful and so smarty dressed! A real asset to your company. Will definitely use VLS on our next trip. Thank you

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1 review

Apr 10, 2025

That was my first visit of Venice

That was my first visit of Venice. And I had enjoyable experience. Flavio, the driver, met me at the airport with the sign with my name. He assisyed me both ways from the airport to the city snd fromcity to the airport. The car, Mercedes, was clean and comfortable. The water taxi both ways was superb! Highly recommend the service especially if you arethe first time in Venice or with the group of people. Great service and experience! Worth all the money i spent! Special thanks to my driver who showed me with the tax refund office, luggage, wrapping baggage, and my flight check in areas!

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Fabio

1 review

Apr 10, 2025

Professional & precise on all timing…

Professional & precise on all timing agreed …!!!

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Vlaho Brbora

1 review

Mar 24, 2025

Excellent and very convenient

Excellent and very convenient, best way to reach Venice from the airport

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Month	Average	Reviews
Aug 24	5.0	6
Sep 24	5.0	5
Oct 24	5.0	8
Nov 24	—	0
Dec 24	5.0	1
Jan 25	5.0	2
Feb 25	5.0	3
Mar 25	5.0	3
Apr 25	5.0	8
May 25	5.0	2
Jun 25	4.2	5
Jul 25	5.0	4

VLS Agency reviews & trust report

VLS Agency has a positive customer experience.

Best for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 59 positive reviews

How it compares

Reviews