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Wallet Uphold receives overwhelmingly negative feedback from users, with a staggering 88% of reviews rating it 1 star. Many customers express frustration over account restrictions and difficulties accessing their funds, often labeling the platform as a scam.
Common complaints include accounts being banned after transactions, unresponsive customer service, and high fees that users find unacceptable. Despite these issues, a small percentage of reviewers do praise the support team for being responsive and helpful, with some claiming to have had positive experiences over several years. However, these positive remarks are vastly outnumbered by the critical sentiments. Overall, Wallet Uphold struggles to instill trust among its users, leading to a predominantly negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.4 | 58 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 1.0 | 1 |
| Aug 25 | 3.0 | 2 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | — | 0 |
| Dec 25 | — | 0 |
| Jan 26 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 58 most recent reviews.
“I always TRUST in this wallet, in my case and opinion its almost 7 years and I haven't a complaint with them, the sup...”
“After fully verifying my account, I deposited funds and later attempted to withdraw my Bitcoin to my own external wallet”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Web3 & Cryptocurrency.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 1.4 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.0 out of 5 (poor) | — | 58 |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 62 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 25 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | — | 20 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | — | 6 |
Bottom line: Wallet Uphold is #5 of 5 on overall rating in this group. On website & app, Kolo scores higher (4.3 vs 1.0).
58 reviews of Wallet Uphold. Filter by what matters to you.
Right after purchasing a decent amount of bitcoin my account was restricted! What’s that all about!? It’s not filling me with confidence can you get at me asap pls my ticket number is #4914640 Update: They got back to me swiftly and dealt with the matter quickly so I’m happy about that. 5stars for that
Hace varios dias atras mi cuenta ya verificada se marcó para revisión y hasta ahora no tengo respuesta en un ticket (#2879651) que abrí para averiguar la situación... Lo mas ilogico es que se puede depositar pero no retirar.... eso implica un potencial uso poco ético de la plataforma y el servicio... una pena que sea la unica billetera que se usa con brave rewards.... Actualizo y me quitaron la restricción aunque bastante retrasada... se debe tener mucha paciencia en algunos casos de seguro....
Uphold restricted account - ticket 1130812 Why is my account restricted? I do have funds but i´m unable to access it. Several emails have been sent but so far no replay. Here is the ticket number #1130812 Regards
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Hi I’ve recommended Uphold wallet to a senior, he had a bit of trouble to overcome the hips and bits of the configuration, but then it was sorted and it went all smoothly, but after a while the account was blocked and he can’t touch his money, please fix it urgently for it’s past a month that it’s like this, tell us what’s wrong so we can adjust and carry on investing and get crypto payment. Ticket is #1123459.
CrowdTrust is a comprehensive review platform that serves as a central hub for consumers seeking trustworthy insights into various products and services. Similar to platforms like Trustpilot, CrowdTrust enables users to share their experiences and opinions, fostering transparency and informed decision-making among potential buyers. The platform is designed to cater to a diverse audience, including individual consumers, businesses, and brands looking to enhance their reputation through authentic reviews. The company focuses on providing a user-friendly interface where customers can easily navigate through reviews, ratings, and feedback across a wide range of categories. By facilitating open communication between consumers and businesses, CrowdTrust aims to improve the overall customer experience and promote accountability in the marketplace. With a commitment to delivering reliable information, CrowdTrust positions itself as a valuable resource for anyone looking to make informed choices in their purchasing decisions.
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