Warner Leisure Hotels is a UK-based hospitality provider specializing in adult-only short breaks. The company operates 16 hotels across the United Kingdom, offering a range of accommodations designed exclusively for adults seeking a relaxing getaway. Guests can enjoy a variety of amenities, including inclusive dining options, live entertainment, and access to spa facilities. Targeting couples and individuals looking for a serene escape, Warner Leisure Hotels emphasizes hassle-free stays with packages that cover meals and activities. The company promotes its offerings through seasonal discounts and a selection of 2, 3, and 4-night breaks, allowing guests to tailor their experience according to personal preferences. With a focus on creating rejuvenating environments, Warner Leisure Hotels aims to provide memorable stays in both seaside and countryside settings.
Warner Leisure Hotels receives a mix of feedback from guests, with many praising the staff and food quality, while others express dissatisfaction with room conditions and service policies. Reviewers frequently highlight the excellent service from team members, particularly at locations like Holme Lacy House and Heythrop Park, where the ambiance and dining options are well-received.
However, a significant number of customers voice concerns about the lack of room servicing after the first night, which they find unacceptable given the price point. Additionally, complaints about extra charges for previously included activities and the overall deterioration of facilities, such as shabby accommodations and poor maintenance, are common. While some guests enjoy their stays and appreciate the hospitality, others feel that Warner Leisure Hotels is falling short of expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.1 | 108 |
| Sep 24 | 4.5 | 106 |
| Oct 24 | 4.2 | 73 |
| Nov 24 | 2.7 | 13 |
| Dec 24 | 3.4 | 13 |
| Jan 25 | 2.5 | 18 |
| Feb 25 | 3.3 | 12 |
| Mar 25 | 2.8 | 23 |
| Apr 25 | 2.4 | 20 |
| May 25 | 2.5 | 19 |
| Jun 25 | 2.4 | 16 |
| Jul 25 | 2.5 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Have just come home from another stay at Alverston Hall”
“We had started to book every 6 months a Warners trip away taking my elderly parents”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | −36% | 1,000 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Warner Leisure Hotels is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.0).
500 reviews of Warner Leisure Hotels. Filter by what matters to you.
I have stayed at 13 of the Warner Sites. Most recently was my 6th stay at Heythrop Park, my favourite of them all. The sheer expanse of the place is breathtaking. With a choice of 3 superb restaurants to dine in and 2 entertainment venues to enjoy visiting acts or the in-house entertainment team, it is the perfect place for a break.
I had a wonderful week in the Warner's Holme Lacy House, Hereford thanks mainly to the wonderful Team. Greeted by John the Porter. Perfectly fitted to the role of meet, greet and assist. What a gentleman. Gary on reception in the Hall was so helpful and kind, such a charming young man. Jo who is in charge of Housekeeping ensures everything runs smoothly and goes out of her way to assist everyone. She works side by side with her colleagues to ensure smooth running. These people showed so much kindness to me as a single traveller. There were two very special evenings of listening to Keith Slater an exceptionally talented entertainer. So thank you for letting me call your beautiful house my home for a week.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Have just come home from another stay at Alverston Hall. Never disappoints the food was excellent and the staff are always polite and very helpful. The entertainment team at Alverston are very hard working and always put on an excellent show. The entertainments Manager should be very proud of his team and especially Lisa & Damien who work so hard & have great voices along with himself of course. Highly recommended a visit
My wife and I visited our first Warner Hotel at Cricket St Thomas for a 2night break to experience the facilities , entertainment etc. we were not disappointed. The room ( Signature)was very comfortable and clean . A welcome selection of tea , coffee ,crisps, biscuits etc was available on our arrival . The evening meal was excellent and the breakfast served every possible appetite. The evening entertainment was also very good . I must also say that the grounds are beautiful and well cared for , with lovely walks across the river . A special mention has to go to our waiter for table 165. A young man by the name of Josh. . His polite manner and attention was excellent . This may have been our first visit to a Warner Hotel , but I am sure it will not be our last . Thank you to all the team at Cricket St Thomas for making our brief visit so enjoyable .
I just want to say we have stayed with Warner a number of times and each time had. Good time, but during our last visit there was a misunderstanding clearly. Sadly the hotel could not resolve it at the time but did the following morning. It did distract from our stay a bit, we did make Warner aware on our return they could not of been nicer or more respectful and understanding. It truly did encourage to continue visiting the Warner hotels an we are already looking at were to stay next time.
We were recently at Holme Lacey House and were treated like Royalty. Food excellent and plentiful.The entertainment was outstanding. A fantastic team effort but special mentions to Jack and Caroline who are very talented. We're definitely coming again.
Very good experience. Our Hotel reached our expectations. Food good not gourmet but taking into account the numbers eating within a short period of time was well up to standard
Had a wonderful afternoon tea at Sinah Warren Hayling Island. The food was wonderful and served by the equally wonderful Bethan a true credit to this hotel. Our last afternoon tea was at Amberley Castle which was more than double the price but nowhere near as nice.
My. Wife and I were staying the Lakeside Warners hotel, we have a lovely 4 days dancing week. The staff are helpful, the food and accommodations are excellent. The entertainment were fantastic. The hotel have a large clean dancing floors. The areas for improvements are: 1. To install to electronic screens in dancing hall with cameras for everyone be able to learn dancing lessons 2. The audio musical systems in the theater to be upgraded to hear better your fantastic group of singers. Drs Tavabie
My husband and I have just returned from a 4 night break at Holme Lacey. We were served so well by the staff in both restaurants and at the leisure centre. Staff went out of their way to help us and also showed a real interest in how we were spending our time there. The food was excellent as always and the accommodation beautifully clean and comfortable. Tim and Linda Weller
Steve. The garden tour was excellent . Informative and fun
We have just returned home from Hethrop Park, a lovely setting. We had a great delux room with a massive bathroom. Whilst there was building works going along side our block it did not cause any problems. The hall is very large and along way from room to Dining Rooms and Theatres, so you got your 10000 steps in. The in house entertainment team were excellent and better than outside acts in general. The meals were fine and yes some tables were very close, but you just ask for one with more room. We did have a problem with some one charging drinks to our room, so check your daily invoices. It was all sorted out but it took 3 days. Yes the new North Car Park is a distance away and was always full and plenty of unused electric charging spaces unused. So staff said just park there. This was our second Warner's stay previously at Nidd Hall which was lovely.
My wife and I had afternoon tea at Sinah Warren in Hayling Island. What an absolutely delightful special tea in The Mad Hatters Tea Room. The service was superb, fresh sandwiches, gorgeous scones, scrummy cakes, 5 stars. We found the staff exceptionally helpful especially Adriana who really made us feel welcome, really pulling out the stops with a gold welcome for our 60th meeting. What a lovely way to celebrate our life together.
We have taken many holidays with Warner Leisure over the last 20 years and always had a great time, with everything perfect. However, during one of our breaks in February this year, it became necessary to raise a complaint. John Newton from Warner Leisure immediately rang me to apologise and offered a fully acceptable resolution to the problem. Any Company can make an occasional mistake but a lot can be measured by how they deal with it. They restored my faith in them and we are now looking forward to our next break with them.
Excellent stay at Cricket St Thomas friendly helpful staff really relaxing stay. Recommend the Gin and Cocktails classes with Michelle really informative and fun. Lots of activities really enjoyed the Archery with Luke and the Air rifles with Henry and the swimming pool. Food was excellent and Amy was a brilliant waitress. Already booked again can’t wait to go again.
Just back from Heythrop Park , definitely the best Warners out of the other 8 we have stayed. The food was excellent in all of the restaurants, A big thanks to Elliot for the amazing cocktails and Deb in Brassiere 32
Had phoebe and lorna look after us during our weekend stay if warner look after these two like they looked after us then the world would be a great place. Can't thank them enough and well done to finding these two to be part of your team x Thoresby hall Mark n sal
We regularly visit Norton Grange, in the Isle of Wight, we went last week got an amazing deal, and thoroughly enjoyed it, the food , entertainment , staff were great, a big shout out to Andy , concierge , and waiter, who was amazing, helpful and kind, every time we come. Thank you Andy for helping to make our break enjoyable, getting our table we liked.
We have had a lovely long weekend at Thoresby. All the staff were very helpful and polite. On arrival, we were made very welcome. The buildings and grounds were amazing. There was plenty of different walks and activities. Food was plentiful, good range, and included vegetarian items (which I like). The evening entertainment was very good, and we enjoyed the walks and talks that were put on. On the Monday morning we left to return home. It wasn't until we arrived home that I could not find my front door key. Soon after that I seemed to be missing my glasses, luckily I still had my old pair so could see OK. After looking in our case and bags again, we contacted Thoresby the next morning. They had my items thankfully. (left in the room) and they would post my things to our home. Later that day when I was going to shop I could not find my purse! Contacted Thoresby again and they said yes they had put that in the package too, plus a pen that I had also left! Today my items arrived. I am so thankful to the person finding them in our room and also the person that packaged my items. Huge THANKS to all involved with my missing items. I can't thank you all enough. Love and best wishes Vivien
Warner Leisure Hotels is a UK-based hospitality provider specializing in adult-only short breaks. The company operates 16 hotels across the United Kingdom, offering a range of accommodations designed exclusively for adults seeking a relaxing getaway. Guests can enjoy a variety of amenities, including inclusive dining options, live entertainment, and access to spa facilities. Targeting couples and individuals looking for a serene escape, Warner Leisure Hotels emphasizes hassle-free stays with packages that cover meals and activities. The company promotes its offerings through seasonal discounts and a selection of 2, 3, and 4-night breaks, allowing guests to tailor their experience according to personal preferences. With a focus on creating rejuvenating environments, Warner Leisure Hotels aims to provide memorable stays in both seaside and countryside settings.
This profile hasn't been claimed by the business owner.
