WEEX is a cryptocurrency exchange offering spot and futures trading alongside copy trading, Earn products, OTC, an API and broker program, an affiliate program and the WEEX Store. On its About page the company says it serves 6.2 million users across 150+ countries with a team of more than 1,000, lists 1,200+ spot pairs with 120+ new listings a month, and offers futures on 1,000+ pairs with leverage of up to 400×. Its site now also markets stock, gold and other global-market products.
For asset safety, WEEX says it holds a 1,000 BTC Protection Fund and commits to covering losses that occur "through no fault of the user"; its own FAQ excludes trading losses, fraud or abuse, and cases where a user is tricked into or mistakenly authorizes a transaction. It also publishes a Proof of Reserves page describing cryptographic attestation of its reserves against user holdings.
WEEX's Terms of Use are governed by the laws of Saint Vincent and the Grenadines, with ICC arbitration seated in Kingstown, and state that the platform does not serve users in jurisdictions including the United States, Canada, mainland China, Hong Kong, Singapore and South Korea. Its Legal Statement describes the platform as "internationally compliant" but does not name a licensing regulator, and the company does not publish a registered business address on these pages. In 2026 WEEX announced itself as the official regional partner of LALIGA in Hong Kong and Taiwan (January 1 – July 31, 2026).
The figures and claims above are WEEX's own published statements and have not been independently verified by CrowdTrust.
Weex receives overwhelmingly negative feedback from users, with many expressing frustration over account restrictions and difficulties withdrawing funds. Reviewers frequently report that their accounts are locked without justification, leading to significant financial losses.
Read full summaryShow less
Complaints highlight a lack of responsive customer support and claims of fraudulent practices, with users feeling scammed after being unable to access their investments. Despite a few positive mentions of fast responses and bonuses, these are overshadowed by the pervasive sentiment of distrust. Customers warn others to avoid the platform, citing experiences of being misled and having their money withheld. Overall, the sentiment is predominantly negative, reflecting serious concerns about the platform's reliability and integrity.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.3
199
100%
-0.5
● Low
1.3 / 5 overall
=
199 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Oct 2026.
Last 3 months
1.1▼ 0.5
12-month avg
1.2
All-time
1.3
Category avg
3.9
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Nov 25
1.5
8
Dec 25
1.1
7
Jan 26
1.0
8
Feb 26
1.0
8
Mar 26
1.0
7
Apr 26
1.3
8
May 26
2.0
4
Jun 26
3.0
2
Jul 26
1.0
8
Aug 26
1.1
7
Sep 26
1.0
6
Oct 26
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 199 most recent reviews.
Top praiseof 11 positive reviews
Fast & efficient36%
4 mentions
Customer service27%
3 mentions
“I received a couple of bonuses”
On “Fast & efficient” · Oct 23, 2025
Top complaintsof 176 negative reviews
Account issues39%
68 mentions
Customer service33%
58 mentions
Scam30%
53 mentions
Payment issues10%
18 mentions
“Uid no: 1843633122
Dear WEEX CEO, Senior Management, Legal, Compliance and Risk Control Teams,
I am writing regardi...”
On “Account issues” · Oct 12, 2026
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Crypto Exchanges.
Overall rating and review count for this company and similar companies
They have wrong priceas and $67 token chart and I am loosing money when it made 60% of profit everywhere.
It's serious mnie really.
EDIT
Okay that's my finał warning.
I made 100$ profit a week ago. It showed up after a week of blocking my account by support that I have to send them 173$ because there where errors in prices for couple of minutes. Otherwise they will block all deposit amount+winnings.
Today they told me to wait another 3 days because i a told them od amount can be deducted from current balance.
My balance is already 245$ when it was 360$ in a peak and keeps going down because of .h blocked assets that day. Also they have wrong #67 token prices what complicates everything.
Total scam in my opinion.
Dont deposit your money there cause they love to take them from you.
Same thing happened to me 500 dollars are gone showing my funds frozen due to suspicious activity and now showing 6 cents in my weex account and trading history is erased..its a scam don't invest red flag
They refused me a chance to get my money withdrawn. Had to seek help from the company on my display picture. You should seek help from them, if you need help. Thank me later.
WEEX is a cryptocurrency exchange. According to the company, it offers spot trading, futures trading, copy trading, Earn products, OTC, an API and broker program, an affiliate program and a WEEX Store, and its site also markets stock and gold products. WEEX states it has 6.2 million users across 150+ countries.
How many trading pairs and how much leverage does WEEX offer?
WEEX says it lists 1,200+ spot pairs with 120+ new listings per month, and 1,000+ futures pairs with leverage of up to 400×. Leverage at that level magnifies losses as well as gains, and the exchange’s own Protection Fund terms exclude trading losses.
What is the WEEX Protection Fund?
WEEX states it has built a 1,000 BTC reserve to protect users and that, if a loss occurs through no fault of the user, it is committed to covering it. Its FAQ lists exclusions: trading losses, fraud or abuse, cases where a user is tricked or mistakenly authorizes a transaction, and apparent unauthorized transactions where no external transfer took place.
Does WEEX publish proof of reserves?
WEEX has a Proof of Reserves page that defines its reserve ratio as platform reserves divided by user holdings (100% or more meaning full coverage) and says reserves are verified by cryptographic attestation, with references to CoinMarketCap and GitHub. CrowdTrust has not audited these figures.
All 8 questions →Show fewer questions
Where is WEEX based and is it regulated?
WEEX’s Terms of Use are governed by the laws of Saint Vincent and the Grenadines, with disputes going to ICC arbitration seated in Kingstown. The company’s Legal Statement says it is committed to being an "internationally compliant" platform but does not name a licensing regulator, and WEEX does not publish a registered business address on its About, Legal Statement or Terms pages.
Which countries can’t use WEEX?
WEEX’s Terms of Use say it does not offer services to users in jurisdictions including Canada, South Korea, the United States and its territories, mainland China, Hong Kong, Singapore, North Korea, Cuba, Iran, Sudan, Belarus, Russia and Russian-controlled regions of Ukraine, Somalia, Myanmar and Venezuela, and that it may add others at its discretion. Residents of those places may not open accounts.
Does WEEX require KYC, and can it restrict an account?
Yes. WEEX’s Terms require users to provide their real name, identity documents and other information where required by law, and authorize WEEX to carry out identification checks. The Terms also allow WEEX to freeze accounts involved in illegal activity and to suspend or terminate services without notice where it judges trading security is affected. Many reviews on this page describe restricted accounts and delayed withdrawals, so read them before depositing.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I submitted all kyc documents ...video call proof everything on last Friday and today is Tuesday but still it is showing "operation restricted" on withdrawals...what is the issue ..do you want to cheat people like this ....why you are not letting us withdraw our funds....👿👿👿👿👿👿
They will withhold your funds if you make a winning trade
Onboarded to this terrible platform after seeing ads for their futures trading. I was able to make a small profit of $200 on my initial deposit but they locked down my account after completing KYC and removed my winning trades. Do not trust this website. They will ask you to do KYC again which is far more strict than what is required by any government agency's AML requirements.
I want to update my review about WEEX.
This exchange blocked my account after I completed KYC and then removed 606 USDT from my balance. They keep saying “abnormal trading”, but they do not show any proof or any real explanation. They only send the same template messages again and again.
I traded only with my own money. I had no bonuses, no promo rewards, nothing. I deposited 167 USDT, traded normally, and grew it to about 773 USDT. After their “risk control”, they took 606 USDT and left me only 167.
I asked them many times to show any evidence of “abnormal trading”, but they refuse. They say they “cannot disclose details”. This looks like an excuse to not pay profit.
Right now this exchange looks unsafe. People should be careful. I am still waiting for real answers from WEEX.
Weex user id : 5214430463. This website operates as crypto exchange, however its fraudulent and a scam, they pay multiple influencers on social media and YouTube to lure people into their platform, once funds are deposited, they will freeze users account and demand personal information. I have stored all the email they send me try to extort my personal information. I started warning people on every single YouTube video promoting their fraudulent website , as a result, they offered to refund my money in exchange for me to stop my social media campaign, basically buying my silence to reduce their risk. A quick check on trust pilot will show you the large amount of victims ( growing by the day). This side this to be brought down to protect the public. I am trying to unite all scammed users to also report their case. This is a serious criminal enterprise that needs to be stopped. I am creating a list of every YouTube video promoting them and will report them as well.
I have all the emails received from them, including the ones where I am offered to remove the negative social medial post in exchange for refunding back my funds, and profits, together with the those where they were extorting my personal information :Dear user,
You need to go through your CDD (due diligence) and KYC process requirements:
1. KYC real-name authentication:
1.1 KYC review of your platform
• Provide photos of the front and back of your ID card, with clear, unobstructed corners and no reflection.
1.2 KYC + hand-held photo
• Provide a photo of holding your ID card, holding the ID card with both hands without covering your face and ID information, and showing your elbows in the photo.
1.3 KYC video authentication
• Provide video authentication, no need to hold the ID card in the video, and can explain in Chinese and English, and ensure that your face is not blocked.
2. CDD Due Diligence:
2.1 Proof of Address Documents
• Provide a scan or photo of any of the following proof of address documents:
• Lease contract, hotel invoice, property certificate (used to prove the association between KYC identity and address)
• Utility bill or heating bill (used to verify that the address is where the real-name user lives)
2.2 Transaction device and IP region verification
• If the device and IP location do not match the residential address, the user needs to provide all device information for operating transactions and take screenshots of each device information.
2.3 Location photo verification
• Take a photo at the entrance of the residential community or in front of the street house number, and provide photos of the inside and outside of the door (including the house number) to verify the authenticity of the location in the KYC video.
2.4 Proof of Funds - Anti-Money Laundering (AML) Investigation
• Provide the following documents proving the source of funds:
• On-chain deposit and withdrawal records
• Fiat currency purchase and sale records
• If you use a third-party platform or bank card, please provide proof of funds flow in the past month
**Supplementary Note:** The above content meets the requirements of AML compliance standards. Please send back all the above documents and information to further ensure the compliance of the account and lift account restrictions. If you have any questions or need help, please contact us in time.
It's important to report this scam to their webhoster so they can be taken offline.
I have been trying for weeks to access the support team concerning my account. I tried to transfer my funds to Coinbase account. They froze my account and aren't allowing me to transfer anything. This has to be a scam. I've read so many bad reviews, that I beginning to wonder whether or not I will ever be able to recover my funds. The support team sucks, and I haven't been able to get a hold of anyone.
They reset my all money 1300$ do not trade or invest in this company at all if you make any profits they will reset your money after making profit they send me notice that i get black card warning and they simply removed all money hard earn profits
Disgusting customer support was supposed rewards fof putting money in my accounts then for trading etc.
They didn't pay me any ( also many in our group had the same experience).
Sent emails and set ip over 10 queries which they ignored every one . They are a scam exchange
WEEX is a Scam — They Blocked My Account and Stole My Money
I deposited money into my WEEX account, and everything was fine until I tried to withdraw. Suddenly, my account was frozen without any reason. They asked for unnecessary documents and even after submitting everything (ID front & back, video, location, etc.), they never unlocked my account.
I had $110 in my account, but they took it and only showed $46 remaining — this is pure fraud. Their support team gives copy-paste replies and never solves the issue.
Please be careful! WEEX is a scam platform — they steal users’ money by freezing accounts and pretending it’s risk control.
I will be filing a complaint against them and reporting their domain for fraud.
The platform extorts funds from newly registered users, but does not give out promised airdrops. The WEEX risk control system marked my account as not eligible? I'm just a normal user, I've completed the KYC process, and I haven't committed any violations or broken any rules. I'm newly registered and haven't had an account on WEEX before. When I contacted customer support, they refused to explain, citing internal policy. So, it's impossible to figure out what I did wrong ( nothing by the way).
WEEX is a complete Scam exchange, DO NOT go anywhere near this exchange. They will drive you crazy to get out of paying any bonus. Customer service is possibly the worst I have ever come across. With all the other exchanges out there these days, just DON'T! WEEX is by far the worst!
Tried contacting them AGAIN after the reply below... did not even get a reply. 6 weeks, every excuse under the sun. over 50 emails back & forth telling me everything from "its on the way" "its already been sent" "we are looking into it" blah blah... & in the end.. ghosted. They will not even reply... say no more..
Finger weg, Charts brechen plötzlich Millisekunden nach dem Kauf nach unten aus, besonders bei kleineren Kryptos.
Nutzt einen angeseheneren Broker... Weex lockt einen dann immer mit kostenlosen Bonus, aber hab nur Mist erlebt mit Weex. Bestimmt 5000 Euro verloren...
Extremely disappointing experience and lack of professionalism from Weex
I had a very negative experience with WEEX’s copy trading feature. The platform’s performance data for traders is misleading — it shows “perfect” win rates without disclosing real risk factors like drawdown or capital exposure. This lack of transparency influenced my decision to invest. I copy a trader with 107 wins 0 losses, and I lost all my money in a day, and for my surprise the trader still shown imaculate win record..
After explaining my case in detail, WEEX acknowledged the issue and offered me a 2000 USDT futures bonus as compensation. I accepted the offer, but after nearly a month of silence and unanswered messages, they went back on their word and refused to honor it.
This kind of behavior is unacceptable someone that claims to be a high quality exchange. It shows poor communication, lack of accountability, and no respect for users’ time. I’ve completely lost trust in WEEX and will no longer use or recommend it.
EDIT
I reached out to WEEX as they asked me to, but honestly, it was exactly what I expected — empty promises and no real action.
They keep sending generic, copy-paste replies that completely ignore what I actually said, and after a while, they just stopped replying altogether.
It’s been three weeks without any update or accountability for what they promised earlier.
This whole experience shows a lack of respect and professionalism toward their users.
If you care about serious and trustworthy service, don’t waste your time with WEEX.
Stay away. This is a scam exchange. I signed up with a referal code from Ivan on Tech for a bonus. They did not give me that bonus because their "automatic risk detection system" said that I opened multiple accounts. But this is a false information. I talked to an agent at WEEX but he said that he could not do anything about it. Their "automatic risk detection system" is the law. They have good bonuses and advertise with them. Be aware: you will not get this bonus. They can always rely on their mysterious "automatic risk detection system" to filter you out. This is just SCAM.
Reply to Reply: I already talked to your support two times. I will stick to my review. Your Exchange is just SCAM !
Weex only cares about your money, they dont care about you as a customer. If you think about every using this exchange NEVER do this. Their website has so many crucial issues. I got liquidated in the cross margin mode due to an error where i could not set a stop loss. I reached out to the support and they just closed the support chat. After that i reached out to an influencer who advertised this exchanged. He spoke to the weex team and they sent a google forms. I filled out the google forms, explained my issue and even sent them a evidence video how this crucial issue happened. They just denied it. No refund. No apology. Not even a thank you that I made them draw attention to this bug.
WEEX lists a Help Center on its website and customer support through Telegram, and gives support@weex.com for its VIP program and bd@weex.com for quant trading and market-making enquiries. It also runs an official-verification page for checking whether a contact claiming to be WEEX is genuine — useful because scammers frequently impersonate exchange staff and "fund recovery" services.
About Weex
Claimed
WEEX is a cryptocurrency exchange offering spot and futures trading alongside copy trading, Earn products, OTC, an API and broker program, an affiliate program and the WEEX Store. On its About page the company says it serves 6.2 million users across 150+ countries with a team of more than 1,000, lists 1,200+ spot pairs with 120+ new listings a month, and offers futures on 1,000+ pairs with leverage of up to 400×. Its site now also markets stock, gold and other global-market products.
For asset safety, WEEX says it holds a 1,000 BTC Protection Fund and commits to covering losses that occur "through no fault of the user"; its own FAQ excludes trading losses, fraud or abuse, and cases where a user is tricked into or mistakenly authorizes a transaction. It also publishes a Proof of Reserves page describing cryptographic attestation of its reserves against user holdings.
WEEX's Terms of Use are governed by the laws of Saint Vincent and the Grenadines, with ICC arbitration seated in Kingstown, and state that the platform does not serve users in jurisdictions including the United States, Canada, mainland China, Hong Kong, Singapore and South Korea. Its Legal Statement describes the platform as "internationally compliant" but does not name a licensing regulator, and the company does not publish a registered business address on these pages. In 2026 WEEX announced itself as the official regional partner of LALIGA in Hong Kong and Taiwan (January 1 – July 31, 2026).
The figures and claims above are WEEX's own published statements and have not been independently verified by CrowdTrust.
