WEEX is a cryptocurrency exchange offering spot and futures trading alongside copy trading, Earn products, OTC, an API and broker program, an affiliate program and the WEEX Store. On its About page the company says it serves 6.2 million users across 150+ countries with a team of more than 1,000, lists 1,200+ spot pairs with 120+ new listings a month, and offers futures on 1,000+ pairs with leverage of up to 400×. Its site now also markets stock, gold and other global-market products.
For asset safety, WEEX says it holds a 1,000 BTC Protection Fund and commits to covering losses that occur "through no fault of the user"; its own FAQ excludes trading losses, fraud or abuse, and cases where a user is tricked into or mistakenly authorizes a transaction. It also publishes a Proof of Reserves page describing cryptographic attestation of its reserves against user holdings.
WEEX's Terms of Use are governed by the laws of Saint Vincent and the Grenadines, with ICC arbitration seated in Kingstown, and state that the platform does not serve users in jurisdictions including the United States, Canada, mainland China, Hong Kong, Singapore and South Korea. Its Legal Statement describes the platform as "internationally compliant" but does not name a licensing regulator, and the company does not publish a registered business address on these pages. In 2026 WEEX announced itself as the official regional partner of LALIGA in Hong Kong and Taiwan (January 1 – July 31, 2026).
The figures and claims above are WEEX's own published statements and have not been independently verified by CrowdTrust.
Weex receives overwhelmingly negative feedback from users, with many expressing frustration over account restrictions and difficulties withdrawing funds. Reviewers frequently report that their accounts are locked without justification, leading to significant financial losses.
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Complaints highlight a lack of responsive customer support and claims of fraudulent practices, with users feeling scammed after being unable to access their investments. Despite a few positive mentions of fast responses and bonuses, these are overshadowed by the pervasive sentiment of distrust. Customers warn others to avoid the platform, citing experiences of being misled and having their money withheld. Overall, the sentiment is predominantly negative, reflecting serious concerns about the platform's reliability and integrity.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.3
199
100%
-0.5
● Low
1.3 / 5 overall
=
199 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Oct 2026.
Last 3 months
1.1▼ 0.5
12-month avg
1.2
All-time
1.3
Category avg
3.9
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Nov 25
1.5
8
Dec 25
1.1
7
Jan 26
1.0
8
Feb 26
1.0
8
Mar 26
1.0
7
Apr 26
1.3
8
May 26
2.0
4
Jun 26
3.0
2
Jul 26
1.0
8
Aug 26
1.1
7
Sep 26
1.0
6
Oct 26
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 199 most recent reviews.
Top praiseof 11 positive reviews
Fast & efficient36%
4 mentions
Customer service27%
3 mentions
“I received a couple of bonuses”
On “Fast & efficient” · Oct 23, 2025
Top complaintsof 176 negative reviews
Account issues39%
68 mentions
Customer service33%
58 mentions
Scam30%
53 mentions
Payment issues10%
18 mentions
“Uid no: 1843633122
Dear WEEX CEO, Senior Management, Legal, Compliance and Risk Control Teams,
I am writing regardi...”
On “Account issues” · Oct 12, 2026
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Crypto Exchanges.
Overall rating and review count for this company and similar companies
I received a couple of bonuses. The first one was a coupon, which was a bit tricky to use, but overall the bonus experience was great no complaints since it’s basically free money. Also, big thanks to the support team for their quick and helpful response
WEEX is a cryptocurrency exchange. According to the company, it offers spot trading, futures trading, copy trading, Earn products, OTC, an API and broker program, an affiliate program and a WEEX Store, and its site also markets stock and gold products. WEEX states it has 6.2 million users across 150+ countries.
How many trading pairs and how much leverage does WEEX offer?
WEEX says it lists 1,200+ spot pairs with 120+ new listings per month, and 1,000+ futures pairs with leverage of up to 400×. Leverage at that level magnifies losses as well as gains, and the exchange’s own Protection Fund terms exclude trading losses.
What is the WEEX Protection Fund?
WEEX states it has built a 1,000 BTC reserve to protect users and that, if a loss occurs through no fault of the user, it is committed to covering it. Its FAQ lists exclusions: trading losses, fraud or abuse, cases where a user is tricked or mistakenly authorizes a transaction, and apparent unauthorized transactions where no external transfer took place.
Does WEEX publish proof of reserves?
WEEX has a Proof of Reserves page that defines its reserve ratio as platform reserves divided by user holdings (100% or more meaning full coverage) and says reserves are verified by cryptographic attestation, with references to CoinMarketCap and GitHub. CrowdTrust has not audited these figures.
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Where is WEEX based and is it regulated?
WEEX’s Terms of Use are governed by the laws of Saint Vincent and the Grenadines, with disputes going to ICC arbitration seated in Kingstown. The company’s Legal Statement says it is committed to being an "internationally compliant" platform but does not name a licensing regulator, and WEEX does not publish a registered business address on its About, Legal Statement or Terms pages.
Which countries can’t use WEEX?
WEEX’s Terms of Use say it does not offer services to users in jurisdictions including Canada, South Korea, the United States and its territories, mainland China, Hong Kong, Singapore, North Korea, Cuba, Iran, Sudan, Belarus, Russia and Russian-controlled regions of Ukraine, Somalia, Myanmar and Venezuela, and that it may add others at its discretion. Residents of those places may not open accounts.
Does WEEX require KYC, and can it restrict an account?
Yes. WEEX’s Terms require users to provide their real name, identity documents and other information where required by law, and authorize WEEX to carry out identification checks. The Terms also allow WEEX to freeze accounts involved in illegal activity and to suspend or terminate services without notice where it judges trading security is affected. Many reviews on this page describe restricted accounts and delayed withdrawals, so read them before depositing.
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WEEX lists a Help Center on its website and customer support through Telegram, and gives support@weex.com for its VIP program and bd@weex.com for quant trading and market-making enquiries. It also runs an official-verification page for checking whether a contact claiming to be WEEX is genuine — useful because scammers frequently impersonate exchange staff and "fund recovery" services.
About Weex
Claimed
WEEX is a cryptocurrency exchange offering spot and futures trading alongside copy trading, Earn products, OTC, an API and broker program, an affiliate program and the WEEX Store. On its About page the company says it serves 6.2 million users across 150+ countries with a team of more than 1,000, lists 1,200+ spot pairs with 120+ new listings a month, and offers futures on 1,000+ pairs with leverage of up to 400×. Its site now also markets stock, gold and other global-market products.
For asset safety, WEEX says it holds a 1,000 BTC Protection Fund and commits to covering losses that occur "through no fault of the user"; its own FAQ excludes trading losses, fraud or abuse, and cases where a user is tricked into or mistakenly authorizes a transaction. It also publishes a Proof of Reserves page describing cryptographic attestation of its reserves against user holdings.
WEEX's Terms of Use are governed by the laws of Saint Vincent and the Grenadines, with ICC arbitration seated in Kingstown, and state that the platform does not serve users in jurisdictions including the United States, Canada, mainland China, Hong Kong, Singapore and South Korea. Its Legal Statement describes the platform as "internationally compliant" but does not name a licensing regulator, and the company does not publish a registered business address on these pages. In 2026 WEEX announced itself as the official regional partner of LALIGA in Hong Kong and Taiwan (January 1 – July 31, 2026).
The figures and claims above are WEEX's own published statements and have not been independently verified by CrowdTrust.