Wirex is a comprehensive digital wealth platform designed to facilitate the growth, borrowing, and spending of cryptocurrencies. The company offers an all-in-one mobile app that allows users to manage over 150 digital assets, earn interest on stablecoin savings with rates up to 16%, and make purchases with a Wirex card, which provides Cryptoback™ rewards on every transaction. With a focus on accessibility, Wirex aims to simplify the management of digital wealth for both individual consumers and businesses. Targeting a diverse customer base that includes retail users and corporate clients, Wirex provides tailored financial solutions and priority support through its Wirex Private service for those with significant account balances. The platform supports multi-currency accounts and corporate cards, appealing to global teams seeking efficient financial management. Overall, Wirex strives to redefine personal and corporate banking experiences in the evolving landscape of digital finance.
Wirex receives overwhelmingly negative feedback, with many users expressing frustration over account access and customer support issues. Reviewers frequently report that their accounts are frozen, preventing them from accessing their own funds, with some waiting months for resolution without any communication from the company.
While a few customers mention positive experiences, highlighting ease of use and satisfactory service, these are vastly outnumbered by complaints about slow transaction speeds and unresponsive support. Issues such as blocked accounts and unclear verification processes dominate the reviews, leading to sentiments of distrust and accusations of the company being a scam. Overall, the sentiment is predominantly negative, with a significant majority of users advising others to avoid Wirex.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 1.7 | 37 |
| Sep 25 | 1.5 | 23 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Easy and straight forward”
“Its not possible to withdraw money until certain parts of the app have been verifed and the app doesnt give you instr...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Crypto Wallets.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 25 | |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 62 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | — | 20 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | — | 6 |
Bottom line: Wirex is #4 of 5 on overall rating in this group. On website & app, Kolo scores higher (4.3 vs 1.0).
60 reviews of Wirex. Filter by what matters to you.
It is a simple USDT transaction which usually took seconds. But now it's taking over 12 hours without any support. The blockchain tracker confirms that the transaction has been successfully processed externally, but Wirex is purposefully holding my money hostage without any reason at all. I'll never use them again. And don't recommend anyone to use them too.
FALSO, FRODE E SCHEMA PONZI FALSO, FRODE E SCHEMA PONZI CON L'AIUTO DI "𝕂𝔸𝕃ℝ𝕆𝕃𝕀ℕℂ" IL RAPPORTO È STATO CREATO E RICEVERÒ I MIEI SOLDI INDIETRO
Literally never write reviews but I have to warn others about this app. No customer support, I've been waiting for 2+ months for my case to get resolved. No ability to use my own money or speak to anyone. Just bloatware shilling its own crypto coins. AVOID and I will be submitting a formal complaint.
Quick answers to the questions people ask most.
If your transaction is frozen, it's best to visit our website for troubleshooting tips or to contact our support team for assistance.
To withdraw funds, ensure that your account is fully verified. Visit our website for specific instructions on the verification process.
For detailed information about fees and charges, please refer to the pricing section on our website.
Our customer support team is available during business hours. For more details, please check our website.
If you are experiencing access issues, please submit a support ticket through our website for prompt assistance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
questa è l'ennesima comunicazione a Wirex. Sono 3 anni che il conto è bloccato, dopo innumerevoli richieste di restituzione del credito, nel gennaio 2025 ci chiedono il numero di conto corrente per versarci quanto spettante. con ulteriori mail, chiediamo un sollecito ma per tutta risposta ci dicono che è tutto in mano " a chi di competenza " ma ad oggi, ancora niente. Non è possibile, non sappiamo più come avere i nostri BTC o l'equivalente in euro. che vergogna. il mio nome è Francesca Usai
Account blocked for apparently (I didn't...) breaking T&Cs but they won't tell me which one I broke. 10,000 EURO stuck and they won't even reply to me. Details sent for transfer but they are blatantly ignoring all contact from myself. They've had my money for weeks with no sign of getting it back. Avoid completely. Wirex - please do not waste your time replying with the usual "To our regret, the refund process following the closure of an account is complex and time-consuming. It requires manual checks and coordination across various departments. While we cannot offer specific timeframes, please rest assured that your case won’t get overlooked." nonsense. All it does is prove you don't even read complaints and have the same auto bot response.
WIREX IS A SCAM I will never stop writing not only reviews but everything that Wirex has done to me. They blocked my account and won't give me my money back. I have almost 3 months of the same thing, but they won't give me my money. IT'S A SCAM WITH A LICENSE, AND WE SHOULD NOT ALLOW IT TO OPERATE ANYMORE BECAUSE IT WILL SCAM OTHERS TOO. WIREX... GIVE ME MY MONEY!!! STAY AWAY FROM THESE SCAMMERS
After reading your response, be rest assured that my death shall not go in vain. It will be the biggest news in the uk history. I have made well to inform the BBC and every authority concerned about this fraudulent evil wicked and heartless behaviour. I did not steal my money. I work hard for my money and you cannot hold my money and not tell me when you can give it to me even when it involves the wellbeing of a new born baby. You will be suprised at the out come of this I promise you with the last drop of my blood. You hold my own money and tell me you don’t know when you will give me? Did I steal the money? Did I defraud anyone? This is my personal salary you are keeping and suffering an innocent child’s life for more than a month. This company is about to murder my child. They froze my account which I only use for day to day shopping on Clearpay, buying boots products for my baby. They just froze my account with my money in there. I have demanded explanations as to why this happened they responded in generic terms. They gave me 15 working days to respond after delaying me for 2 weeks. At the end of the 15 working days, they extended it to another 15 working days. Every information they asked for , I provided them to verify proof of legitimate source of income. It shouldn’t be difficult to verify this. I begged them with everything in me to please give me my money. I involved the MP representing my constituency to intervene as a child safeguarding matter is imminent, they have been so heartless. I cannot pin point one reason why they are doing this I am at breaking point and I need help .
No reply, delay and collect information for third parties through blocking accounts and ask for personal information and document. After their bla bla useless reply on my review avoid them if you want peace of mind and don't trust them as they collect information using documents for third parties.
The transfert on the platform take forever. When asking for support, they talk about compliance and that "a team" (I don't know how many people) is taking more than 3 hour to validate a transfer on the Blockchain and still not yet done. The fees are high and the service really poor.
Ive been with wirex for several years with a small amount in an account. When i wanted to exchange or withdraw the funds, i was informed that i needed to undergo verification(again) due to FCA regulation. Part of this was sending screenshots of othef crypto accounts. I questioned this, as noone should have to give bank details from other accounts to competitors. Despite my continued queries regarding why this was necessary. I just got the same ultimatum - send us the details or we'll continue to lock your account. Finally, when i said i wanted to withdraw all my funds, i was told it would cost £30! I believe that this company is hiding behind the FCA in order to hold on to individuals funds and then charge unnecessary fees. I still have not seen my money and plan to report them to action fraud. You have been warned!
¿Cómo es posible que en 3 meses me hallan sustraído con cargo a "comisión de inactividad" más de 10.000 euros en XRP y Xlm? Esa política no puede ser legal. Exijo explicaciones y la vía por la que puedo reclamar legal entera devolución de dicha cantidad. Mantener mis criptomonedas en su plataforma es lo que si compañía fomentaba, y ahora están robando a sus clientes con comisiones abusivas.
My Wirex account has been blocked for almost three months under the pretext of a verification check. Despite submitting multiple tickets and emails, I have not received a single response or update. During this period, my funds have remained inaccessible, without any clear explanation or resolution offered. Such practices raise serious concerns about Wirex’s reliability and accountability.
absolutely avoid at all costs
Unable to get my virtual card to work, or my actual card. Any payments come out of my UK account and not the funds i deposited in my Wirex account
I have been extremely disappointed with my experience. It has now been over seven months since my account was blocked and my funds were withheld. Despite contacting support multiple times and providing the requested information, I have not received any clear guidance on how to recover my money. The lack of communication and transparency is unacceptable, especially considering the seriousness of withholding customer funds. My case number is #6086423 and I still have not received a proper resolution. I am requesting urgent attention to this matter and a clear response on how and when my money will be released.
What an absolute shower I had over 1800 XRP held in an account with wirex then suddenly after a few small fees for inactivity all of my remaining XRP disappeared (storage fee) was told by an advisor that when I deposited again my balance would be restored guess what nada unbelievable and this all happened during COVID when I was unable to work therefore unable to add.funds Do not use
Sono allibita: mi sono iscritta e ho avviato la procedura per richiedere una Carta fisica, ma all'improvviso, la richiesta è stata bloccata ed è stata respinta la verifica dell'account, con una email che non dava spiegazioni, se non violazione dei loro Termini e Condizioni (ma non immagino in che modo !). Ho aperto un ticket e chiesto spiegazioni, per capire come rimediare e procedere, ma mi hanno trattato come una criminale, dicendo che non possono darmi spiegazioni sul perchè hanno bloccato l'account e la mia richiesta, ma che addirittura non accetteranno da me l'apertura di nessun'altro account in futuro. Pura follia, davvero. Forse sono io che, per tutelarmi, devo tenermi alla larga da un servizio simile. Non credo sia il caso di affidare il proprio denaro a chi agisce in modo totalmente insensato, senza dare spiegazioni. Inoltre, ho anche trovato due grossi bug: il primo perchè in fase di inserimento dati non vengono accettate le lettere accentate (io ho una lettera accentata nel cognome), nè l'apostrofo che è utilizzato sulle carte di credito al posto dell'accento nel mio cognome. Il secondo bug, perchè non funziona l'eliminazione dell'account, in quanto il link "Elimina Account" porta alla pagina Wirex Help e l'account non viene eliminato. Questa sì che è una violazione! Un primo impatto davvero terrificante. E mi vengono i brividi a pensare che ormai hanno i miei dati. E' il caso di rivolgersi altrove.
Was working great for a few months but since I upgraded to premium in June it's been awful. Account on hold for a proof of earning check in July which is completely understandable. Payslips etc sent over and account reinstated. Same thing happend in August and same documents requested despite having previously received them. Current balance isn't even from salary - it's casino winnings from a fully licensed gaming site and account in my name, matching all info on my wirex account. Currently on hold for 6 days with no replies to email for the last 3 days. Just going to go back to using crypto.com edit) Complaint lodged and within a couple of hours Account now blocked for for breaking terms and conditions. They won't tell me which terms or conditions I've broken. Further edit addressing their reply.) yeah that's not entirely true is it? All you've said is that I've breached terms and conditions but ignored all further emails and I've been asking about which part in particular I've breached ... There's 10,000 euro in the account and you're not acknowledging any emails regarding getting it out
Wirex is a comprehensive digital wealth platform designed to facilitate the growth, borrowing, and spending of cryptocurrencies. The company offers an all-in-one mobile app that allows users to manage over 150 digital assets, earn interest on stablecoin savings with rates up to 16%, and make purchases with a Wirex card, which provides Cryptoback™ rewards on every transaction. With a focus on accessibility, Wirex aims to simplify the management of digital wealth for both individual consumers and businesses. Targeting a diverse customer base that includes retail users and corporate clients, Wirex provides tailored financial solutions and priority support through its Wirex Private service for those with significant account balances. The platform supports multi-currency accounts and corporate cards, appealing to global teams seeking efficient financial management. Overall, Wirex strives to redefine personal and corporate banking experiences in the evolving landscape of digital finance.
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