Is Barrhead Travel a legitimate company?
Yes, Barrhead Travel is a legitimate company with numerous positive reviews from real customers. They maintain a strong rating, reflecting their commitment to excellent customer service and satisfaction.

Barrhead Travel is a well-established travel agency based in the UK, specializing in providing comprehensive travel services to a diverse clientele. The company offers a wide range of travel products, including package holidays, flights, hotel bookings, and tailored travel experiences. With a focus on customer service, Barrhead Travel aims to assist individuals, families, and groups in planning and executing their travel plans effectively. The target market for Barrhead Travel includes leisure travelers looking for holiday packages and customized itineraries, as well as corporate clients seeking efficient travel solutions for business trips. By leveraging a team of knowledgeable travel advisors, the company strives to deliver personalized service and expert advice, helping customers navigate the complexities of travel planning. For more information, visit their website at www.barrheadtravel.co.uk.
Barrhead Travel receives overwhelmingly positive feedback from customers, who frequently highlight the helpful and friendly staff as a key strength. Reviewers appreciate the excellent customer service, noting that advisers take the time to explain options and make the holiday booking process stress-free.
Many mention specific staff members, like Fraser and Emma, who provide efficient and personalized service. Consumers also commend the competitive pricing and the ease of booking, with several stating they would highly recommend the agency. However, there are a few critical mentions regarding issues with holiday arrangements and money-back processes, although these seem to be rare and often resolved satisfactorily. Overall, Barrhead Travel is celebrated for its exceptional service and commitment to customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.9 | 578 |
| Jul 25 | 4.9 | 422 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The girl who served us had patience with our difficulty in deciding”
“Agent was pleasant enough”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Barrhead Travel is #2 of 5 on overall rating in this group.
500 reviews of Barrhead Travel . Filter by what matters to you.
Over a year ago
Great people to deal with, great communication.
Over a year ago
Customer service was excellent, the adviser Barbara took her time and explained our options, made the process stress free,
Over a year ago
Emma in Newport was friendly and very efficient.All the staff were smiling and welcoming;unlike the awful women at Hays in Shanklin.Thankyou Emma.All the best.Michael
Over a year ago
As usual Fraser at Silverburn shop came up with the best deal when arranging my next holiday. He always makes sure everything is exactly what I want.
Quick answers to the questions people ask most.
Yes, Barrhead Travel is a legitimate company with numerous positive reviews from real customers. They maintain a strong rating, reflecting their commitment to excellent customer service and satisfaction.
No, Barrhead Travel is not a scam. The company has verified reviews showing consistent positive feedback about their services and customer support, which indicates safety and reliability.
Barrhead Travel offers a wide range of travel services, including holiday bookings, cruises, and personalized travel planning. Customers have praised their knowledgeable staff for providing tailored options.
Barrhead Travel accepts various payment methods, including credit and debit cards. Customers can inquire about specific options during the booking process.
Barrhead Travel provides robust customer support, allowing clients to speak to the same advisor for any queries. Many reviews highlight the staff's friendliness and willingness to assist with concerns.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Great people to deal with, great communication.
Customer service was excellent, the adviser Barbara took her time and explained our options, made the process stress free,
Emma in Newport was friendly and very efficient.All the staff were smiling and welcoming;unlike the awful women at Hays in Shanklin.Thankyou Emma.All the best.Michael
As usual Fraser at Silverburn shop came up with the best deal when arranging my next holiday. He always makes sure everything is exactly what I want.
The girl who served us had patience with our difficulty in deciding
Very good service for this inexperienced traveller.
A very friendly person who got us a holiday we wanted with all the documentation sent.
My granddaughter and I were looking for something different, Liz at Barrhead Travel Clarkston was amazing. She took her time, nothing was too much bother. We finally settled on a week in Italy at Lake Garda, half board, we leave n Cy week. So looking forward to it. Thank you Liz xx
In shop staff made it easy to book our holiday
I dealt with Robbie from the Saltcoats branch, what started as an enquiry lead to a secure booking of our family holiday, he was very responsive with messages, polite and helpful he gave good information regarding the resort we chose. We are looking forward to our family holiday very much roll on Oct and thank you so much to Robbie for helping us book our holiday! And I would 100% book with Barrhead Travel again
Colin who booked our cruise for us was helpful and efficient
Staff are very efficient, competitive price And you speak to the same person with any queries that’s why I would recommend Barrhead Travel
Was happy with the way were treated Audrey was very helpful and took time to answer all questions no complaints in fact booked cruise for next year
Although a mistake was made in our initial booking, it was rectified very swiftly to our satisfaction. Debs was extremely kind and helpful.
Would definitely use this travel agent again. I used the Wallasey branch Chloe was extremely knowledgeable about our destination, she gave a variety of options for accommodation and was really helpful and easy to deal with.
Shopping at the fort shopping centre it was a spur of the moment and decided to look at holidays we new where we wanted to go the girl in the travel agent’s was great & we had the holiday booked in minutes great service
Always great experience
Original paperwork sent to us showed far better cabin than we apparently have been allocated and when we queried it we got all sorts of variations as to why this happened. Seems as if we were sold one thing and then given another. Apparently cabin 309 is a mistype for cabin 320!!! Not impressed at all.
Barrhead Travel is a well-established travel agency based in the UK, specializing in providing comprehensive travel services to a diverse clientele. The company offers a wide range of travel products, including package holidays, flights, hotel bookings, and tailored travel experiences. With a focus on customer service, Barrhead Travel aims to assist individuals, families, and groups in planning and executing their travel plans effectively. The target market for Barrhead Travel includes leisure travelers looking for holiday packages and customized itineraries, as well as corporate clients seeking efficient travel solutions for business trips. By leveraging a team of knowledgeable travel advisors, the company strives to deliver personalized service and expert advice, helping customers navigate the complexities of travel planning. For more information, visit their website at www.barrheadtravel.co.uk.
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