Is Browns Restaurants a legitimate company?
Yes, Browns Restaurants is a legitimate company with numerous customer reviews reflecting a mix of experiences. They have a significant number of reviews, indicating real customer interactions.

Browns Restaurants is a well-established dining brand in the United Kingdom, recognized for its diverse menu that features a range of classic and contemporary dishes. Catering to a wide audience, the company serves both casual diners and those seeking a more refined dining experience. Browns Restaurants aims to create a welcoming atmosphere for families, friends, and business gatherings, making it a versatile choice for various occasions. The company's offerings include a selection of seasonal dishes, vegetarian options, and an extensive drinks menu that complements its culinary selections. With a focus on quality ingredients and attentive service, Browns Restaurants attracts customers looking for a reliable dining option in a relaxed environment. For more information about their locations, menus, and special events, customers can visit their website at www.browns-restaurants.co.uk.
Browns Restaurants presents a mixed dining experience, with reviewers highlighting both commendable aspects and significant shortcomings. Many customers appreciate the quality of the food and the attentive service, often praising the atmosphere and the staff's friendliness, particularly during special occasions like birthdays.
However, a substantial number of reviews express dissatisfaction with the service, citing issues such as long waits, limited menu options, and poor staff attitudes. Complaints about the food quality are also prevalent, with some diners reporting disappointing meals and unappetizing dishes. Additionally, parking fines have been a concern for several patrons, adding to the negative sentiment. Overall, while some enjoy their visits to Browns, the frequent service and food quality complaints indicate a need for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 199 | 100% | -1.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 4 |
| Sep 24 | 2.0 | 2 |
| Oct 24 | 3.7 | 3 |
| Nov 24 | 4.0 | 2 |
| Dec 24 | 1.7 | 7 |
| Jan 25 | 3.8 | 5 |
| Feb 25 | 4.0 | 2 |
| Mar 25 | 3.6 | 5 |
| Apr 25 | 2.8 | 4 |
| May 25 | 1.0 | 2 |
| Jun 25 | 1.5 | 2 |
| Jul 25 | 2.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 199 most recent reviews.
“Not the cheapest sunday lunch but probably one of the best I've had a while”
“On their website it clearly states that they do a set 3 course menu for £25 from lunchtime to early evening so when w...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Restaurants & Bars.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 3.2 out of 5 (fair) | 2.3 out of 5 (poor) | 2.4 out of 5 (poor) | −17% | 199 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +1% | 268 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 |
Bottom line: Browns Restaurants is #1 of 4 on overall rating in this group.
199 reviews of Browns Restaurants. Filter by what matters to you.
Over a year ago
We booked a table for Browns of Bristol on the 16th of July for 2pm for 5 adults . On their website it clearly states that they do a set 3 course menu for £25 from lunchtime to early evening so when w... See more
Over a year ago
Lovely early dinner at Browns on Saturday evening ahead of my nieces dance show at Nottingham Playhouse. Food was lovely. Staff super attentive. Great atmosphere. Thank you for looking after us
Over a year ago
Canary Wharf , the service and staff are shocking , really bad service, will not visit again
Over a year ago
Browns Restaurants have gone down hill big time since they left Brighton. We will no longer go there!
Quick answers to the questions people ask most.
Yes, Browns Restaurants is a legitimate company with numerous customer reviews reflecting a mix of experiences. They have a significant number of reviews, indicating real customer interactions.
Browns Restaurants is not a scam; they have verified reviews that highlight both positive and negative experiences. While some customers express dissatisfaction, many others praise the food and service, indicating a varied but genuine customer feedback pattern.
Browns Restaurants offers a variety of dining options, including set menus and seasonal dishes. Recent reviews highlight their three-course menus and Sunday roasts, showcasing a commitment to quality cuisine.
Browns Restaurants typically accept major credit and debit cards for payment. Some locations may also offer contactless payment options, making it convenient for customers.
Browns Restaurants appears to address customer complaints proactively, as seen in reviews noting attentive staff and quick resolution of issues. However, some reviews indicate that service quality may vary by location.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 48% are 1–2★.
We booked a table for Browns of Bristol on the 16th of July for 2pm for 5 adults . On their website it clearly states that they do a set 3 course menu for £25 from lunchtime to early evening so when we ask for the set menu we were told that they were not doing it today instead they had a graduation menu instead which does not say anything on line about this menu wasn't has good as the £25 set 3 course menu and they wanted £39 so I phoned customer care after talking to the manager and was told it would be sorted this was a blatant lie has ig was not sorted at all . We offered from the £25 menu q inferior starter 2 inferior mains ans 1 dessert We as a party were very disappointed and will never use Browns anywhere again totally con merchants
Lovely early dinner at Browns on Saturday evening ahead of my nieces dance show at Nottingham Playhouse. Food was lovely. Staff super attentive. Great atmosphere. Thank you for looking after us
Canary Wharf , the service and staff are shocking , really bad service, will not visit again
Browns Restaurants have gone down hill big time since they left Brighton. We will no longer go there!
We have enjoyed going to Browns in Liverpool for a few years now, off and on. Sadly today, after not visiting for about a year, we were sadly disappointed. We sat in a draught, the service was extremely slow and our starter never arrived, even after we’d asked..then finished our mains and still no joy. Coffee came a long time before dessert and the peach dessert just looked like the ones from a tin. The food was ok but prices have shot up considerably and there is no option to opt out of leaving the hefty tip added for you to your bill. I think service should be slicker and standards as high as the wonderful cocktails they serve (these are still very good!).
Dont use their parking even if you paid leave 10 mins late you'll be hunted down and fined by Euro Car Park gangsters
Visited the Manchester restaurant. We ordered drinks and then wanted to order dinner. Only then were we told there were only about 3 things available to order. None of which we would have chosen! If we had been told when we arrived we would have gone somewhere else. The reason given was that building work in the kitchen overran. Not very convincing. The food was ok and we won’t be back. The staff knew we were not impressed and offered to not charge us for the first round of drinks. Nice offer but a bit late by then.
Can smell the gents toilets as soon as you enter the restaurant. staff were awful. Couldn't have cared less. Prawn salad with no prawns was grim. The steak came out swimming around on the plate to the point it made the salad soggy. It looked disgusting and grey. it tasted like rubber. My partners food wasn't much better. undercooked potato salad. Revolting little restaurant
rank. Dimly light table meant we had two use torches to see the rather disappointing menu, our server didn't tell us until we ordered there was no chicken salad which is basic stuff. A slow service didn't help, waited too long to pay and was not offered fresh drinks at any point during the evening. So,not great whatsoever-just very average-inadequate.
Not the cheapest sunday lunch but probably one of the best I've had a while. As well as the lamb cottage pie. Excellent and attentive service by the well dressed staff. Great atmosphere with a piano playing in the background and an enjoyable experience.
I had breakfast at Bluewater and I noticed that their quality had slipped, bacon was changed for a little bit of streaky, black pudding was smaller and the bread wasn’t proper Sourdough, it looked and tasted like yeasted bread. Still nice but not as nice as it was.
Mothers day meal today the food was poor , we got Sunday dinner toast beef. Not sure if chef cut meat or plastic surgeon it was that thin. The beef was fatty had to put in tissue it was that bad. One of sons got 12oz sirloin steak on the bone £34 it took him 5 mins to cut the fat off !! then it was like a beef burger First time and the last Seen poor reviews feedback and the general manager gives you a thanks but nothing to say sorry
Lovely experience friendly staff and food was great
Excellent food Excellent staff will definitely go again
Excellent hosts for my 30th birthday. They put on amazing food for everyone at a really good price and sectioned off an area of the restaurant for me and my guests. They were extremely attentive hosts and made sure everyone was comfortable and enjoying themselves. Will definitely be recommending them for anyone hosting events in future. Massive thanks to all of the team for making my birthday extra special.
Sunday Roast at Browns Bluewater. We go for Sunday lunch regularly. The last time we went the beef was so fatty we could not eat it. It was a regular server Kevin. He said he could not replace the beef as there was no more ready. Also on this occasion the Yorkshire pudding was so crispy we could not eat that either. I was disappointed, as we are regular diners's and we left all the meat and the Yorkshire pudding. The server did not seem interested. Just said the Yorkshire puddings are always crispy and the beef can be fatty. I have complained on line twice but had no response. Very disappointing that we had no response when i took the time to complain on line. We have not been back to Browns to eat since.
First visit to Browns in Exeter by the Quay after it took over from another chain. Great free car park ( for customers) right on site which a is a great plus in Exeter! Although I’d booked our table for 3 online they had no record of this when we arrived. The straight faced front of house (needs to smile !) man found us a table anyhow. Not very welcoming start. Fortunately we had a lovely friendly young waiter HARVEY who we were very impressed with. Although only young he was very engaging and looked after us throughout our meal. We had downloaded the Brown’s app which offered us a free cocktail which was a bonus. Lots of other offers on here so worth doing. Our mains were delicious but could have been served much hotter. Overall very pleased with our first experience of Browns and will be back!
Always great service at Browns Canary Wharf, they welcomed us and guided my father and his mobility scooter to a perfect spot. Food great, staff even better
Browns Exeter Food was a bit disappointing for the price. I had a chicken schnitzel with a fried egg on top. Nothing special. Well staffed and efficient service but I gradually got a bit irratated by being asked how my food was by 8 different people just when I had a mouth ful! 🥴 Ps: ran out of my favourite Creme Brulee as early as 6.35pm on a Friday evening!! Pps: Had a brownie instead. Not good, I'm afraid.🤦♀️ I suggest a better pastry chef? 🤔 The other thing I was put off was by an air fresher smell, like the awful smelling ones you get hanging in your car after a car wash, used to mask the cooking smells coming from the kitchen. Begs the question? Are the air extractors not effective enough in the kitchen? Or maybe use of organic fragrances would have be better..... I couldn't wait to get out in the fresh air. Shame becaus the waiting staff try really hard.
Greeted warmly by friendly staff, shown to our table. I have multiple allergies and our waitress was extremely good going through the menu with me. Once our food was served our waitress was great at checking to make sure everything was fine. Service above and beyond. Thank you!
Browns Restaurants is a well-established dining brand in the United Kingdom, recognized for its diverse menu that features a range of classic and contemporary dishes. Catering to a wide audience, the company serves both casual diners and those seeking a more refined dining experience. Browns Restaurants aims to create a welcoming atmosphere for families, friends, and business gatherings, making it a versatile choice for various occasions. The company's offerings include a selection of seasonal dishes, vegetarian options, and an extensive drinks menu that complements its culinary selections. With a focus on quality ingredients and attentive service, Browns Restaurants attracts customers looking for a reliable dining option in a relaxed environment. For more information about their locations, menus, and special events, customers can visit their website at www.browns-restaurants.co.uk.
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