BrunoEx is a cryptocurrency exchange platform that facilitates the trading of digital assets and cryptocurrencies. The platform appears to offer investment services alongside its exchange functionality, allowing users to buy, sell, and potentially manage cryptocurrency portfolios. As a Web3-focused service, it likely provides access to various digital currencies and blockchain-based financial instruments.
BrunoEx - Crypto Exchange & Investments has a positive customer experience.
BrunoEx receives a mix of reviews, with a notable majority praising the platform for its simplicity and reliability in the crypto space. Many users highlight the ease of use and consistent payouts, with some stating that it has exceeded their expectations and provided a positive investment experience.
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Reviewers appreciate the professionalism and transparency of the service, particularly mentioning the effectiveness of the brand ambassador program led by Ryan. However, there are significant concerns raised about the platform, with several users alleging scams and poor customer service. Complaints often center around unresponsive support and claims of funds being mishandled, particularly involving Ryan. Despite these serious criticisms, the overall sentiment leans positive, reflecting a strong user base that values the platform's offerings.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.3
44
100%
● Low
4.3 / 5 overall
=
44 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Feb 2025.
Last 3 months
1.0▼ 2.0
12-month avg
4.0
All-time
4.3
Category avg
3.9
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Mar 24
5.0
2
Apr 24
5.0
2
May 24
4.0
4
Jun 24
5.0
6
Jul 24
3.4
5
Aug 24
5.0
2
Sep 24
—
0
Oct 24
3.7
3
Nov 24
1.0
1
Dec 24
—
0
Jan 25
1.0
1
Feb 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 44 most recent reviews.
Top praiseof 37 positive reviews
Customer service27%
10 mentions
Reliability22%
8 mentions
Fast & efficient22%
8 mentions
Easy to use14%
5 mentions
“BrunoEx has truly set the bar high in the in the DeFi space”
On “Customer service” · Aug 10, 2024
Top complaintsof 7 negative reviews
Scam29%
2 mentions
“Project and website is gone after taking millions of deposits from people”
On “Scam” · Jan 14, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Web3 & Cryptocurrency.
Overall rating and review count for this company and similar companies
Company
Overall
Legit
Service
Trend
Reviews
BrunoEx - Crypto Exchange & InvestmentsThis company
my supposed lawyer traced my $1810 to this exchange they made arrangements that I could get it back then to activate my account they needed 1/2 of the money $905. so I sent it now a story about FIN... See more
Project and website is gone after taking millions of deposits from people. Do not involve with Ryan or any of his secret projects. You have been warned. Do your research!!!
The isn’t a star Low enough to rate this platform. Especially Ryan Jaenicke who has been the biggest Crook of them all. His been full of lies along with Gary who supposedly suffered a stroke at 35 yea... See more
I've used several difference exchanges over the past few years. I've really come to prefer BrunoEx. It's simply simple! It doesn't matter what chain I'm coming from or going to...I simply put in the w... See more
BrunoEx supports trading of major cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), and other popular altcoins. The full list of supported assets is available on our trading platform and is regularly updated as we add new tokens.
What are your trading fees?
Our trading fees vary based on your trading volume and account tier, typically ranging from 0.1% to 0.25% per transaction. Higher volume traders and premium account holders enjoy reduced fee structures with additional benefits.
How do I verify my account?
Account verification requires uploading a government-issued ID and proof of address. The verification process typically takes 1-3 business days, and you'll receive email updates on your application status.
What investment options does BrunoEx offer?
Beyond spot trading, BrunoEx offers staking services, DeFi yield farming opportunities, and portfolio management tools. We also provide educational resources to help users make informed investment decisions in the crypto space.
All 10 questions →Show fewer questions
How can I contact customer support?
You can reach our support team through live chat on our platform, email at support@brunoex.com, or by submitting a ticket through your account dashboard. Our support team responds within 24 hours during business days.
What are your platform's operating hours?
BrunoEx operates 24/7 for trading and account access. However, customer support is available Monday through Friday, 9 AM to 6 PM EST, with limited weekend support for urgent issues.
How secure is my cryptocurrency on BrunoEx?
We employ industry-standard security measures including cold storage for the majority of funds, two-factor authentication, and regular security audits. Additionally, we maintain insurance coverage for digital assets stored on our platform.
What are the minimum deposit and withdrawal amounts?
Alternatives to BrunoEx - Crypto Exchange & Investments
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
my supposed lawyer traced my $1810 to this exchange they made arrangements that I could get it back then to activate my account they needed 1/2 of the money $905. so I sent it now a story about FINRA has put a hold on my $2712 and to get it released i need to send another $2712. watch out for these fraudsters shady business.
Project and website is gone after taking millions of deposits from people. Do not involve with Ryan or any of his secret projects. You have been warned. Do your research!!!
The isn’t a star Low enough to rate this platform. Especially Ryan Jaenicke who has been the biggest Crook of them all. His been full of lies along with Gary who supposedly suffered a stroke at 35 years of age. Come on. I’m 72 and I’m in great health. The stroke came supposedly the day before we were set to get paid out after not being paid out since August. Ryan did videos about everyone else calling them scams and talked about his platform was the only real platform out there and we all found out that was a scam. So now after a few weeks of no communication from the up line from him he’s supposedly launching an investigation which is a bunch of crap because everyone here has been the real scammers. They’ve taking my money and I have nothing to give my grandkids for Christmas because of this Scam. Whatever you do even if they open it up again which is highly unlikely RUN!!!
I've used several difference exchanges over the past few years. I've really come to prefer BrunoEx. It's simply simple! It doesn't matter what chain I'm coming from or going to...I simply put in the wallet address for what I want (they call this the "recipient wallet") and then simply send them the equivalent amount of whatever crypto I have. And 5-10 minutes later I have the new crypto I need. I've done this several times without a glitch!
I have been invested for 9 months, starting in January. It is by far the best investment by a landslide, and the payouts have been consistent. Im also extremely happy they dropped the daily payouts in June to monthly and yearly. when I started Brunoex was paying 20-15% a month which wasn't sustainable. so they dropped it to 0.50-10% a month. it shows that they aren't just making up percentages or yearly ROIs. like most scams do.
BrunoEx has truly set the bar high in the in the DeFi space. Having been a member for several months, I can confidently say that the platform has not only met but exceeded all its promises. My experience with BrunoEx has been nothing short of outstanding. Being part of the BrunoEx family has been a pleasure, thanks largely to the dedicated team members Ryan and Gary. If you’re considering joining BrunoEx, you can be assured of a platform that provides a reliable and rewarding service. I’m thrilled to be part of the BrunoEx community and eagerly anticipate its continued success.
This is my first time dealing with BrunoEX. I am looking forward to a long time relationship. From all of the awesome reviews given. I can not wait to give my testimonial.
Great Company that does it the right way. Coming up on 100 weeks of never missing a payment. Thank you to my friend Ryan J for introducing me to BrunoEx
BrunoEx is a tried and tested Defi platform, which offers 2 main utilities :
1 - The ability for users to swap crypto assets from one type to another using their bridging platform;
2 - The ability for users to invest crypto assets for yield
This creates Real World Revenue from the fees and the program also has many other sources of revenue, from which they pay the yield.
This is no Ponzi scheme and will be around for years to come!
❌ BrunoEx rugged! They kept making missed promises and ultimately failed to deliver.
Ryan, their brand ambassador, has been no help—only providing untraceable, dead-end leads when we asked for BrunoEx team contact information. This project is not reliable and should be avoided. Do not trust them!
Bruno Ex is truly amazing. All payouts are right on time and very accurate. This is truly the best platform out there. So excited to be with Ryan and Gary in the brand ambassador plan. The world is about to find about about Bruno Ex real soon.
Been involved with the brand ambassador plan with Ryan and has been a breath of fresh air in this space! Cannot fault the transparency and how the live streams gives additional confidence to investors. Really happy and honoured to be involved in this plan.
I have invested with Bruno Ex for 3 months now. It has been a very good and profitable experience so far. They have done exactly what they promised to do. All positive
I'm very impressed with Brunoex as a platform that stands out with its professionalism, reliability, simplicity and stability in an otherwise very chaotic and confusing crypto realm.
I have been in BrunoEx for almost a year and praise them as a reliable company that values me and does what they say they will do. Their crypto exchange is the most reasonable and reliable that I have found. The investment plans pay out every Friday like clockwork , and they have always done what they said they would do. With that said I sent a large amount of money to exchange through the wrong network. I thought the money was lost and unrecoverable. Gary and his team not only found it but returned it to my wallet. I have joined the brand ambassador plan and have been with it since inception (March 21,2024). Ryan (The plan Ambassador) and I have met personally. He is a genuine person that only wants the best for what I call "his people". I will be with Gary and his team and follow Ryan forever and believe they will continue with great products and introduce new ones that will help us all achieve financial passive income independance.
Minimum deposits vary by cryptocurrency, typically starting at $10 USD equivalent. Withdrawal minimums also vary by asset, and all transactions are subject to network fees determined by the respective blockchain.
Do you offer a mobile app?
Yes, BrunoEx offers mobile apps for both iOS and Android devices with full trading functionality. The apps include real-time price tracking, portfolio management, and secure account access with biometric login options.
What is your refund and cancellation policy?
Completed cryptocurrency transactions cannot be reversed due to blockchain technology. However, pending orders can be cancelled before execution, and account-related issues are handled case-by-case by our support team.
About BrunoEx - Crypto Exchange & Investments
BrunoEx is a cryptocurrency exchange platform that facilitates the trading of digital assets and cryptocurrencies. The platform appears to offer investment services alongside its exchange functionality, allowing users to buy, sell, and potentially manage cryptocurrency portfolios. As a Web3-focused service, it likely provides access to various digital currencies and blockchain-based financial instruments.