Always nice and cozy
Always nice and cozy. I like the choice of food, TV channels, and room mood buttons :)

citizenM is a modern hotel chain that operates in iconic cities worldwide, offering a unique blend of comfort, technology, and style. The company caters to both leisure and business travelers, providing thoughtfully designed accommodations that include XL king beds, advanced smart technology, and free Wi-Fi. Each hotel features a streamlined check-in and check-out process, allowing guests to maximize their time exploring the city. In addition to comfortable sleeping quarters, citizenM hotels emphasize communal spaces where guests can work, relax, and engage with curated art collections. The company aims to create an inviting atmosphere that feels like home while providing the amenities necessary for a seamless travel experience. With locations centrally situated and a focus on value, citizenM appeals to a diverse clientele looking for convenience and modern conveniences during their stay.
Reviews for citizenM hotels reveal a stark divide in guest experiences. While some customers appreciate the high-tech features and friendly staff, noting enjoyable stays and vibrant atmospheres, many others express dissatisfaction with the hotel’s service and room quality.
Common complaints include the small size of the rooms, lack of basic amenities like tea-making facilities, and issues with the iPad controls for room functions. Several reviewers mention feeling cramped and uncomfortable, with one describing the experience as akin to camping. Additionally, frustrations with the loyalty program and unresponsive customer service further detract from the overall experience. Despite some positive feedback, the majority of reviews highlight significant shortcomings, leading to an overall negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 106 | 100% | -0.9 | ● Medium |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 7 |
| Jan 25 | 5.0 | 4 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | 2.5 | 4 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | 2.7 | 12 |
| Aug 25 | 3.7 | 3 |
| Sep 25 | 2.5 | 4 |
| Oct 25 | 1.5 | 2 |
| Nov 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 106 most recent reviews.
“Very friendly and helpful staff”
“The location is wonderful, and while it’s a lot of self service, the employees offered great customer service and mad...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 2.8 out of 5 (fair) | 1.6 out of 5 (poor) | 2.0 out of 5 (poor) | +20% | 106 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.6 out of 5 (poor) | 2.1 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: citizenM hotels is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 1.6).
106 reviews of citizenM hotels. Filter by what matters to you.
Always nice and cozy. I like the choice of food, TV channels, and room mood buttons :)
Great hotel in Copenhagen city center. Room is a bit small but the location makes it up for everything...
Super fed oplevelse! Venlige medarbejder som var behjælpelige med alt lige fra check-in.. anbefaler at bruge deres app. Hvor man kan styre og se det hele. Kommer helt sikkert igen!
Meget imødekommende og yderst venlig personale. Fede værelser med den skønneste udsigt til Rådhuspladsen. Støjdæmpende vinduer. Alt på værelset kan styres med iPad. Rejste med teenager som synes at ALT var fedt. Kan VARMT anbefales. Kommer helt sikkert igen.
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Polarized pattern: few middle ratings. 35% of recent reviews are 4–5★ and 61% are 1–2★.
Actually at the hotel right now. Preferred hotel while travelling. Use the one in CDG, France, most frequent. Can only recommend! It's fantastic design, mood, atmosphere, food, hotel stewards, e-rooms, choice of TV, location, common-area always open, free wi-fi ec.t.. Price for a room is normally below 100€. The location is optimised for people without vehicles - at CDG one can basically walk to all the terminals. Basically, if all hotels would have a similar approach to it's guests, as CitizenM, travelling the world would be a much more pleasant experience.
staff giovane e preparato ed aperto al dialogo.consigliato
citizenM is a modern hotel chain that operates in iconic cities worldwide, offering a unique blend of comfort, technology, and style. The company caters to both leisure and business travelers, providing thoughtfully designed accommodations that include XL king beds, advanced smart technology, and free Wi-Fi. Each hotel features a streamlined check-in and check-out process, allowing guests to maximize their time exploring the city. In addition to comfortable sleeping quarters, citizenM hotels emphasize communal spaces where guests can work, relax, and engage with curated art collections. The company aims to create an inviting atmosphere that feels like home while providing the amenities necessary for a seamless travel experience. With locations centrally situated and a focus on value, citizenM appeals to a diverse clientele looking for convenience and modern conveniences during their stay.
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