Clayton Hotels is a hospitality company that operates a network of hotels across Ireland, the UK, Germany, and the Netherlands. The company focuses on providing personalized guest experiences, emphasizing human connection and attentive service. Clayton Hotels caters to a diverse clientele, including leisure travelers, business professionals, and families seeking comfortable accommodations in urban locations.
The hotels offer a variety of amenities, including well-appointed rooms, dining options featuring local flavors, and a commitment to guest satisfaction. Clayton Hotels also promotes seasonal offers, such as their Winter Sale, which provides discounts on room bookings. By prioritizing quality interactions and a welcoming atmosphere, Clayton Hotels aims to create memorable experiences for its guests.
Clayton Hotels receive mixed reviews from guests, highlighting both commendable aspects and significant issues. Many reviewers appreciate the friendly and helpful staff, noting their positive interactions during stays.
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Additionally, some locations, like the Clayton Hotel in Bristol, are praised for their comfortable accommodations and cleanliness. However, numerous complaints arise regarding outdated rooms and inconsistent service quality. Guests express frustration over issues such as malfunctioning televisions, unresponsive customer service, and disappointing dining experiences, particularly in hotel restaurants. Furthermore, some customers report feeling misled about room types and pricing, leading to dissatisfaction. Overall, while there are positive experiences, the recurring criticisms suggest that improvements are needed across various locations.
I stayed in the Clayton in cardiff with my wife and son and booked 2 executive rooms. I was given rooms 922 and 925 not executive rooms as these were on the 10th floor. So conned. The corridor had a h... See more
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Comfortable Stay in a Great Location
Stayed at Clayton Hotel recently my room was clean, and the bed was ok . Staff were friendly and helpful. Great location near the city centre. Only downside... See more
Rooms very dated. Television didn’t work 3 x attempts by staff to get it working. Offered a change of room at 11:45pm 🤦♀️ can’t remember when I stayed in a hotel with a shower over the bath and a... See more
I booked a room with Clayton Hotel Cardiff Lane, and they cancelled it almost immediately after I paid. I never received a refund, despite emailing them for weeks with no response. Eventually, I had t... See more
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I stayed in the Clayton in cardiff with my wife and son and booked 2 executive rooms. I was given rooms 922 and 925 not executive rooms as these were on the 10th floor. So conned. The corridor had a horrible smell the rooms were dirty and dark the bed very small more like a large single and the bed and chairs very worn One room looked at a wall the other had a small window in the corner. The bathroom was clean but in need of replacement very tatty. The bar and restaurant were much better but expensive I booked a drinks package but was told in company this could not be the case as it was only for special occasions quite embarrassing the reception apologised and told me this was wrong and refunded me for it. I am left feeling disappointed and conned. My recommendation is stay somewhere else.
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Comfortable Stay in a Great Location
Stayed at Clayton Hotel recently my room was clean, and the bed was ok . Staff were friendly and helpful. Great location near the city centre. Only downside was a bit of a wait at check-in and breakfast.
Rooms very dated. Television didn’t work 3 x attempts by staff to get it working. Offered a change of room at 11:45pm 🤦♀️ can’t remember when I stayed in a hotel with a shower over the bath and a shower curtain 😂 but staff very friendly and professional. Restaurant staff lovely no complaints. Hotel needs a refurb. But very clean so cleaning staff doing a good job. No complaints with staff but defo needs to be upgraded better hotels in the area. delta, tribe x
I booked a room with Clayton Hotel Cardiff Lane, and they cancelled it almost immediately after I paid. I never received a refund, despite emailing them for weeks with no response. Eventually, I had to dispute the charge through Revolut and got my money back — only for Clayton Hotels to dispute the refund and take the money back again, even though I never stayed there and they provided no service whatsoever.
This is completely unacceptable and feels like theft, plain and simple. Avoid this hotel group at all costs — unresponsive, unprofessional, and clearly have no issue keeping your money without delivering anything in return.
I rated the Clayton Hotel as excellent because we held our wedding in their restaurant. Everything was perfectly set up, thanks to TJ, the Meetings and Events Coordinator, who demonstrated meticulous planning and attention to detail. Our guests and I were very pleased with the service provided by Steven, who was highly professional. The food was well-presented and delicious. We would highly recommend the Clayton Hotel for any event. Thank you for making our wedding day so special!
Hotel very nice. But the meal in the restaurant was disappointing. We had paid in advance for a 2 course meal even though it was very expensive. Paid extra for the steak and found that I should have saved my money. What can I say, it was disappointing. I will not be eating here again that’s for sure.
A hotel that's punching way above it's weight price wise.
For over £160 for a single night including breakfast I found the accommodation lacking. Sheets were clean and breakfast was good (hence 2 stars) but the room itself was in need of updating. Quite rundown/patched in places.
Soundproofing between rooms was terrible. I could clearly hear the occasional cough and a sneeze from next door.
Bathroom was grotty (some mouldy sealant around bath, cracked toilet and unsavoury shower curtain (yes, a bath and shower curtain and not a proper shower for that price!).
I have stayed at better Travelodge's at half the price in as good a locations.
Oh, and I never did manage to get a receipt from them.
I stayed at the Clayton Hotel Ballsbridge during a recent business trip and was thoroughly impressed by the service, especially from Victor and his team in the restaurant.
Victor was exceptional – professional, welcoming, and consistently attentive throughout my stay. He and the staff created a warm, efficient dining experience that made a real difference during a busy work schedule. The level of service, attention to detail, and friendly atmosphere were second to none.
Thank you to Victor and the entire restaurant team for making my stay that much more comfortable and enjoyable. I’ll certainly be returning on future trips.
Clayton Hotel Manchester - GIVE IT A WIDE BERTH. Rooms are fine but food and drink is appalling (that's if they even have any drinks). Hidden extras all the way, shuttle, although you have to pay to use them it does not guarantee you a place on your requested time. Parking at £30 for an overnight stay???? I was a club member but after this shower made my stay an absolute nightmare and then suffered extra costs I will not be staying again. Check out Tribe, the new hotel, much more professional.
Clayton Hotel Dublin Airport. DATED AND NO NETFLIX
Clayton Hotel Dublin Airport. What a disappointment!!! The hotel is very dated the rooms feel more like a bed and breakfast. There tvs are not smart, they do not connect to internet even though they have Netflix on the control pad, this makes no sense. Also they charge you for late check out.
Carlton round the corner and closer to airport have Netflix, the rooms are beautiful, and they allow late check out for free, rooms are modern. Same prices!!
Hope you find this helpful 😁
I arrived at the hotel today after a long journey and initially I was really disappointed as the room I had been allocated wasn’t very clean as well as a few other issues. However I went back to reception to see if I could be moved to the same grade of room but hoping cleaner and possibly quieter. Rohan and his colleagues were absolutely amazing. Very receptive and understanding. Took ownership of the issues and very kindly upgraded me to a beautiful room apologising for my original room. Rohan and all the reception staff are a credit to Clayton Hotel and have changed my initial negative experience into and positive experience and fabulous start to my forthcoming trip to New York. Fantastic customer service and I will definitely return. Thank you so much ☺️
Absolutely Brilliant!
We couldn't have been happier with our stay at the Clayton Hotel in Bristol. Can't fault it at all. Comfy beds, tasty breakfast with a big selection and the staff were amazing ,especially Jess . Exactly what we needed after a long day travelling. Rooms are soundproofed so it's a peaceful night too.
Clayton Hotel Leeds offers an exceptional experience with outstanding service.
From the moment I arrived, the staff went above and beyond to ensure my comfort. Their incredible care and attention to detail truly stood out. During Ramadan, I needed Suhoor (pre-dawn meal) at 3:30 a.m. To my surprise, a staff member personally delivered my meal to my door right on time. This level of service and consideration is truly exceptional and demonstrates their genuine commitment to guest satisfaction.
A special shoutout to the amazing staff at Leeds branch your kindness and professionalism made a significant difference. If you’re seeking a hotel that genuinely cares about its guests, Clayton Hotel Leeds is the place to be. I’ll definitely be returning!
Thank you!
Purchased an afternoon tea voucher for a friend we used yesterday.
The reception area was clean light and modern.
Staff very welcoming and attentive.
Afternoon tea was lovely.
On requesting further drinks they were served immediately.
Very happy with it my friend was thrilled with the whole experience
Clayton Leeds hotel-While staying at the hotel there was loud drilling throughout the day until 17:00 in the evening. After staying at the property I have came out in a massive rash due to the hotel having bed bugs. I made a complaint to their manager Danielle and she tried to gaslight me and say that the reaction that I got was not from the hotel. She is very rude and lacks good customer service. I’ve stayed in Clayton hotels in Manchester and they were amazing how this hotel was at a low standard. The hotels also in a dodgy area there are loads of drug addicts, when the taxi man dropped me to the hotel he made me aware that the area is really bad.
If you want hot breakfast, good coffee and great bars service, don't stay here
Clayton Hotel , Lapps Quay, Cork. On a positive note, the room was very nice. Clean , comfortable and the bathroom was lovely. We were on the 6th floor, so it was also very quiet. However, there were two tea bags, two coffee sachets and hardly any sugar. Not a good start to the day. At breakfast. The Bewley's coffee was so weak it did not even taste of coffee, it was vile, when asking a member of staff for any other coffee, they actually agreed and said that they disliked it also so did not drink it. She offered to get us coffee from the Coffee Dock. She was lovely, the coffee however was undrinkable it was so horrible. On to the breakfast itself, the scrambled egg, stone cold, the mushrooms, stone cold, don't know about the beans as there were none in the pot. In fact, all of the 'hot' food was cold. Had to go looking for teaspoons and to fill the empty milk jug on the table - staff looked rushed off their feet, not sure what they were doing though. Restaurant food. Cheap chips that had been kept warm, by the time we got them, yep cold and horrible. The menu was very limited and what we tried was not worth it.
Bar staff. Not a clue between them, my husband said to someone it would be quicker to go up to our 6th floor room and order room service. So totally unaware - they need training (I owned a pub for many years, so I know what I am talking about here). The receptionists were very helpful, the one with the red hair managed to get the atrium tv working with sound and channel change so that we could watch the rugby. She was lovely.
I felt there is/was a very much 'that will do' attitude and as most Irish people will not complain, well when the receptionist asked me how our stay was, well she asked.......
I am fed up with paying not cheap prices for food that is awful, for bad service and for general apathy. Disappointment is around every corner. My expectations are now in tatters , Again!
The proximity to the town was excellent, but if you are going for good food, good coffee and quick bar service, you have chosen the wrong hotel
I stayed in Bristol. Quiet and spacious hotel, just a few minutes walk from the centre.
The rooms are comfortable and the bathroom is equipped with everything you need. Ideal hotel for work or tourism. The staff is very friendly and helpful. The breakfast is amazing, very healthy and with multiple choices to choose what you like.
We stayed at Clayton hotel Manchester airport for a night .highly recommend it rooms are lovely with bath and tv and hot drinks avaiable in room. Restaurant is good but a bit pricey
ABSOLUTELY DISGRACEFUL!
Went to the clayton hotel Manchester City centre today for Afternoon with my wife, The service was very underwhelming.
My wife's a vegetarian but l'm not, the "food" came but all I had was 2 baby bite size chicken mayo sandwiches. Everything else was cheese.
Including all of my wife's "sandwiches." Served to us on slithers of stale bread.
I've had tastier food in a Tesco meal deal!
After a half hour wait, we had to go to the bar to ask for our Prosecco.
After attempting to eat the "sandwiches" we gave up and started on the desserts.
Again after waiting for at least 15 minutes, we had to go back to the bar to ask for our tea.
Tea arrived with 2 coffee cups & a paper cup of milk, which had some kind of black bits in there!
The staff were idle, I'm absolutely shocked at the poor level of service.
Such a shame because hotel itself looks very nice.
It was a complete waste of money, the "food" wasn't fit for human consumption.
No stars here and I definitely won't be returning!
Clayton Hotels is a hospitality company that operates a network of hotels across Ireland, the UK, Germany, and the Netherlands. The company focuses on providing personalized guest experiences, emphasizing human connection and attentive service. Clayton Hotels caters to a diverse clientele, including leisure travelers, business professionals, and families seeking comfortable accommodations in urban locations.
The hotels offer a variety of amenities, including well-appointed rooms, dining options featuring local flavors, and a commitment to guest satisfaction. Clayton Hotels also promotes seasonal offers, such as their Winter Sale, which provides discounts on room bookings. By prioritizing quality interactions and a welcoming atmosphere, Clayton Hotels aims to create memorable experiences for its guests.
