CPAP Outlet is a Canadian-based retailer specializing in sleep apnea treatment solutions. As the largest supplier of CPAP (Continuous Positive Airway Pressure) machines and accessories in Canada, the company offers a wide range of products designed to assist individuals suffering from sleep apnea. The inventory includes CPAP machines, masks, and replacement parts from reputable brands, ensuring customers receive authentic products backed by full manufacturer support. Targeting individuals seeking effective sleep therapy, CPAP Outlet caters to a diverse customer base, including those newly diagnosed with sleep apnea and experienced users in need of replacement equipment. The company emphasizes affordability and accessibility, providing free standard shipping on orders over $99 across Canada. With a commitment to customer satisfaction, CPAP Outlet aims to improve the quality of sleep for its clients through reliable and effective sleep apnea solutions.
CPAP Outlet receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers appreciate the affordability and reliability of the products, noting great service and competitive pricing, many others report serious issues with order fulfillment and customer service.
Complaints frequently highlight delays in shipping, with some items taking weeks to arrive, and a lack of responsiveness from the staff when problems arise. Additionally, customers express frustration over the company's return policy, feeling undervalued when requests for returns are denied. Despite a few positive experiences, the overwhelming sentiment reflects disappointment, particularly regarding product quality and service reliability. Overall, CPAP Outlet struggles to meet customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 26 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2026.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 1.0 | 1 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | — | 0 |
| Dec 25 | 5.0 | 1 |
| Jan 26 | 5.0 | 1 |
| Feb 26 | 5.0 | 1 |
| Mar 26 | — | 0 |
| Apr 26 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 26 most recent reviews.
“Great Value, great service, the Sleep shop in Calgary quoted 2300 for the cpap machine 11, I got the same for 850 fro...”
“As a customer, you expect a company to be able to track their own sales and accept standard proof of payment”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Media & Publishing.
| Company | Overall | Legit | Service | Value | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.4 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 3.3 out of 5 (fair) | 1.0 out of 5 (poor) | — | 26 |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.4 out of 5 (poor) | 1.4 out of 5 (poor) | +24% | 211 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | — | — | −20% | 100 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 61 | |
| 2.3 out of 5 (poor) | 100 out of 100 | — | — | — | — | 31 |
Bottom line: CPAP Outlet is #3 of 5 on overall rating in this group. On service, SWD Media scores higher (5.0 vs 2.7).
26 reviews of CPAP Outlet. Filter by what matters to you.
ADP Ontario pays 75 percent of the machine if they are an authorized dealer. They are not!!! . My insurance company will not reimburse me . I mentioned my insurance company to they . Beware!!!
I have not received my order. They do not answer phones and it goes to a recording and cuts you off. Does not respond to emails. I will be contacting visa and BBB
DO NOT ORDER FROM THEN UNLESS YOU ARE 100% SURE OF YOUR ORDER. Took 3 phone calls, 2 emails and PayPal to get an answer. Then l was told they do not accept returns on open packages...explain how do you know it is right unless you open. Worst customer service ever.
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Polarized pattern: few middle ratings. 35% of recent reviews are 4–5★ and 65% are 1–2★.
It appears we ordered the wrong mask from the wrong company. None of the phone numbers work. Emails are not answered. But they were fast enough to take my money and send the product out. DO NOT RECOMMEND.
I used to order from Cpap Outlet every time I needed supplies. Email service was prompt with answers. Over the last several weeks however I sent numerous emails, NONE have been responded to. Because of my past experience with them I decided to place an order for the product I was interested in anyway and now have issues with it. I've wrote and I can not get any response from them. My last order on good faith was just that, my LAST order with Cpap Outlet!
CPAP Outlet is a Canadian-based retailer specializing in sleep apnea treatment solutions. As the largest supplier of CPAP (Continuous Positive Airway Pressure) machines and accessories in Canada, the company offers a wide range of products designed to assist individuals suffering from sleep apnea. The inventory includes CPAP machines, masks, and replacement parts from reputable brands, ensuring customers receive authentic products backed by full manufacturer support. Targeting individuals seeking effective sleep therapy, CPAP Outlet caters to a diverse customer base, including those newly diagnosed with sleep apnea and experienced users in need of replacement equipment. The company emphasizes affordability and accessibility, providing free standard shipping on orders over $99 across Canada. With a commitment to customer satisfaction, CPAP Outlet aims to improve the quality of sleep for its clients through reliable and effective sleep apnea solutions.
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