Very helpful when I phoned to arrange…
Very helpful when I phoned to arrange assisted Travel

easyJet is a prominent low-cost airline based in the United Kingdom, specializing in providing affordable air travel options across Europe and beyond. The company operates an extensive network of routes, making it a popular choice for both leisure and business travelers seeking budget-friendly flight options. With its focus on cost efficiency, easyJet aims to offer a seamless booking experience and a range of services tailored to meet the needs of its diverse customer base. The airline's primary customers include holidaymakers, corporate travelers, and families looking for economical travel alternatives. easyJet focuses on providing flexible fare options and convenient scheduling, allowing passengers to choose flights that best suit their travel needs. By continuously expanding its route network and enhancing customer service, easyJet remains a competitive player in the travel and tourism sector. For more information about flight options and services, customers can visit the company's official website at www.easyjet.com.
Reviewers express a generally positive experience with easyJet, highlighting the helpfulness and professionalism of the customer service team, particularly through chat support. Many customers appreciate the efficiency and kindness of agents like Haneen and Zakaria, who resolve issues quickly and effectively.
However, there are significant complaints regarding flight cancellations, with multiple consumers reporting denied compensation despite being entitled under EU regulations. Some also mention less-than-polite interactions with customer service, indicating inconsistency in staff attitude. Additionally, there are frustrations about baggage fees, which some consider excessive. Overall, while easyJet's customer service receives high praise, the airline faces criticism for its handling of cancellations and related compensation issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very helpful via the chat”
“I contacted customer support several times and provided all the requested information, yet I only received vague or a...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 2.5 out of 5 (poor) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: easyJet is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.5).
60 reviews of easyJet. Filter by what matters to you.
Very helpful when I phoned to arrange assisted Travel
Quick and easy to use the chat line Excellent service through out
The young lady who answered was very polite, fast and efficient. She dealt with my query very well, and I received the outcome I expected.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
São muito profissionais, prestáveis , atenciosos.
your advisor dealt with my problem , efficiently / courteously & promptly
Ho utilizzato la chat per un problema e il Signor Andrea lo ha risolto in pochi minuti. Grazie!
Super helpful chat! Chaimae was really lovely and resolved my enquiry super quickly.
Assistenza rapida e chiara. Peccato non aver risolto problema, cioè non aver potuto cambiare i bagagli da stiva con bagagli a mano, a solo 1 giorno di distanza dalla prenotazione e portando.comunque un trolley di peso e dimensioni corrette per essere riposto nella cappeliera. Sarà la politica dei voli low cost, ma ovviamente, lato cliente, troviamo sempre troppa poca elasticità. Grazie.
Easy to use, great price and very helpful
For over a year, not been able to use business card to make bookings. I have booked with 100's of airlines and only easy jet cannot manage the payment system. A shame as they have some flights others don't. Talked to Customer Service who just said we are having technical issues, check back in an hour. I don't think I can check every hour for the next year to make 1 booking. Frustrating, hopefully can be sorted.
Tutto risolto Personalmente quando mi rispondono dall'italia ci capiamo immediatamente però devo dire che anche quando rispondono dall'estero arriviamo a risolvere il problema . Sempre gentilissimi gli operatori Grazie
gentile rapido disponibile
The times of my flights changed and they allowed me to take a full refund, which I was really happy with
On Monday 5th January 2026 my wife and I arrived at Málaga airport to take our flight to Liverpool having spent a few days in Torremolinos on an easyJet package holiday, flight, hotel and transfers included. On arrival at Málaga airport, about 8am, we were informed that the flight was delayed a couple of hours. At 10.15 I received an email from easyJet with a 9euro refreshment voucher, which didn't work when I tried to buy some food. At 11.26 I received another email informing me that the flight had been cancelled, but as we're on and easyJet 'holiday' their dedicated holiday team are making alternative arrangements. Which gave us a small ray of hope. At 12.12 I received an email telling me that they had a new flight for me, hooray I thought, London Gatwick on Wednesday 7th, only 240 miles away, and in the day about a 5 hour drive if you're lucky, thanks for that!!! They also mentioned that they were trying to find us a hotel and transfers. We still had a little hope. At 13.49 I received another email to telling me that they had been trying to arrange a transfer between LGW and LPL, but on this occasion they were unable to do so, so make your own way home from London Gatwick and keep the receipts, out of interest I went on Uber and it was over £400 for the trip. At 16:07 we were still in the airport and all our hopes were dashed with the next email which informed us that they had been trying to find us a hotel and transfers, but on this occasion it had not been possible, so find your own hotel and make your own way there. So absolutely no assistance whatsoever, the flight they booked for us wasn't any help, only hinderence given the distance from home. All this time my wife was constantly on the phone trying to speak with easyJet customer services, after being on hold for more than an hour the call was cut off. No easyJet staff were available at Málaga airport and we had to go searching for our own bags. If I could give a minus for customer service I would but it isn't available.
The customer service representative, Aoun, performed perfectly. All our wishes were satisfied.
easyJet is a prominent low-cost airline based in the United Kingdom, specializing in providing affordable air travel options across Europe and beyond. The company operates an extensive network of routes, making it a popular choice for both leisure and business travelers seeking budget-friendly flight options. With its focus on cost efficiency, easyJet aims to offer a seamless booking experience and a range of services tailored to meet the needs of its diverse customer base. The airline's primary customers include holidaymakers, corporate travelers, and families looking for economical travel alternatives. easyJet focuses on providing flexible fare options and convenient scheduling, allowing passengers to choose flights that best suit their travel needs. By continuously expanding its route network and enhancing customer service, easyJet remains a competitive player in the travel and tourism sector. For more information about flight options and services, customers can visit the company's official website at www.easyjet.com.
This profile hasn't been claimed by the business owner.