Terrible experience has cost me money
Terrible experience has cost me money

First Alternative is a UK-based insurance provider specializing in comprehensive car insurance solutions. The company, part of the esure Group, offers policies that are designed to meet the diverse needs of policyholders across the country. Their car insurance products include a variety of benefits such as a 24/7 accident helpline, windscreen cover, and in-car entertainment cover, allowing customers to tailor their coverage to fit their individual requirements. Targeting individuals and families seeking reliable car insurance, First Alternative emphasizes customer-centric service and support, particularly during challenging economic times. With a commitment to maintaining high customer satisfaction, the company aims to provide peace of mind through its 5 Star rated insurance coverage. For more information about their offerings, customers can visit their website at www.firstalternative.com.
First Alternative receives overwhelmingly positive feedback, with many reviewers praising the ease of use and competitive pricing. Customers highlight the straightforward website navigation and quick setup process, often noting that they found excellent value for their coverage.
Many express satisfaction with the service, describing their experiences as stress-free and recommending the company to others. However, a small number of reviews mention negative experiences, with some consumers reporting issues that resulted in financial loss and expressing frustration over their situations. Despite these isolated complaints, the majority of feedback reflects a strong sentiment towards First Alternative's affordability and customer service. Overall, the sentiment is highly positive, showcasing a company that excels in providing value and ease for its clients.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Easy to navigate the website and set up policy”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · AI & Machine Learning.
| Company | Overall | Legit | Value | Trend | Reviews |
|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 10 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | 10 |
Bottom line: First Alternative is #3 of 3 on overall rating in this group.
60 reviews of First Alternative. Filter by what matters to you.
Terrible experience has cost me money
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I got a quote , two price comparison websites got in touch as my insurance is due for renewal….. I applied my details you came up with£60 cheaper I accepted and somehow your charging me the original higher amount even though I accepted the cheaper quote !! Not happy and unless resolved will be taking this further
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First Alternative is a UK-based insurance provider specializing in comprehensive car insurance solutions. The company, part of the esure Group, offers policies that are designed to meet the diverse needs of policyholders across the country. Their car insurance products include a variety of benefits such as a 24/7 accident helpline, windscreen cover, and in-car entertainment cover, allowing customers to tailor their coverage to fit their individual requirements. Targeting individuals and families seeking reliable car insurance, First Alternative emphasizes customer-centric service and support, particularly during challenging economic times. With a commitment to maintaining high customer satisfaction, the company aims to provide peace of mind through its 5 Star rated insurance coverage. For more information about their offerings, customers can visit their website at www.firstalternative.com.
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