really friendly
The company fulfills his name. They are really friendly and reliable. We did not have any troubles. Time that we spent there was great.

Friendly Rentals is an online platform that specializes in providing vacation rental accommodations to travelers seeking short-term stays in various destinations. The company offers a diverse range of rental properties, including apartments and homes, catering to individuals, families, and groups looking for comfortable and convenient lodging options. With a focus on customer satisfaction, Friendly Rentals aims to connect guests with quality accommodations that meet their specific needs. The target market for Friendly Rentals includes both leisure and business travelers who prefer the flexibility and amenities of a rental property over traditional hotel stays. By facilitating a seamless booking experience, the company helps customers find suitable lodging alternatives in popular tourist destinations. Friendly Rentals is dedicated to enhancing the travel experience by offering a wide selection of properties and user-friendly access to information.
Friendly Rentals receives a mix of feedback from customers, with a notable 82% expressing positive experiences. Many reviewers highlight the excellent locations of the apartments, describing them as well-equipped, spacious, and clean, making for a comfortable stay.
Positive sentiments also extend to the friendly staff, who are often praised for their helpfulness and responsiveness. However, there are significant complaints regarding customer service, particularly related to unaddressed issues with properties and difficulties in redeeming vouchers for canceled bookings during the pandemic. Some customers report feeling ignored or mistreated by landlords, which detracts from their overall experience. Despite these criticisms, the majority of reviews reflect satisfaction with the quality of the rentals and the service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 438 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2022.
| Month | Average | Reviews |
|---|---|---|
| Jul 21 | 5.0 | 2 |
| Aug 21 | 4.3 | 3 |
| Sep 21 | — | 0 |
| Oct 21 | — | 0 |
| Nov 21 | 4.0 | 2 |
| Dec 21 | — | 0 |
| Jan 22 | — | 0 |
| Feb 22 | — | 0 |
| Mar 22 | 1.0 | 1 |
| Apr 22 | — | 0 |
| May 22 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 438 most recent reviews.
“Tuvimos muy buena experiencia con Friendly Rentals en nuestra estadia en Barcelona”
“Madrid Latina XII séjour du 4 au 8 octobre 2019 Le check-in n'a pas lieu dans le logement”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.0 out of 5 (good) | 3.6 out of 5 (good) | — | 438 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: Friendly Rentals is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 3.6).
438 reviews of Friendly Rentals. Filter by what matters to you.
The company fulfills his name. They are really friendly and reliable. We did not have any troubles. Time that we spent there was great.
I used Friendly Rentals service for renting accommodation in Paris. We got all the detailed information we need while making reservation and before we started our journey. The guy who welcomed us in Paris to show us accommodation was very friendly, very kind and the apartment was the same as in the photos. We had all the equipment and all the information we needed for pleasant stay. I would recommend Friendly Rentals to other people.
Good overall service.
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Super appartment, great location. Very clean and well equiped. Excellent service at the desk at friendly rentals.
The staff were very helpful. Our plane on our final day was a late one but as the apartment was not need that night, they were happy for us to use it so we weren't lumbered with luggage for our final day. The apartment was clean, well equipped and the location was great. On the basis of this experience we would use Friendly Rentals again.
We rented this lovely, quaint apartment in Trastevere from Friendly Rentals. It had everything we needed including a small courtyard space with table, chairs and parasol. Because of its position in one of the old,narrow streets in the district, it felt as if for a short time, we were locals! About four minutes walk away was the Piazza Di Santa Maria with its bustle of restaurants and occasionally, stalls selling jewelry. Plenty of places to eat or enjoy an ice cold beer after a hot, busy day seeing the sights of beautiful Rome. On Friday and Saturday nights, the area gets more noisy as people walk home from the bars but it didn't bother us too much. The apartment is very secure and cosy. Iole, the owner, was extremely helpful and had lots of advice and tips for ways to enjoy her city. We also greatly appreciated the messages and tips we got from the Friendly Rentals Rome Office before our trip. Grazie, Roberto!
We booked for Broto BCN apartment for my sister in laws hen do. Lovely apartment, great location, good size living room and kitchen. The only problem we had was with the hot water ran our after 2 showers and with 8 girls trying to get ready for a night out this was not very convenient. We called the number provided and they said wait a while to see if it heats up again and also unplug it, we did this but still not joy and they advised they couldn't send someone out the next morning as the maintenance person had gone home. We were leaving the next morning so seemed pointless.
Our first and not last visit to Barcelona was made perfect by our stay in this beautiful apartment. It was bright, modern spotlessly clean and was in an excellent central but not too busy area, ideal for sightseeing and access to the metro and bus services. Thank you Friendly Rentals you will be our first choice when we return to this beautiful city.
Alojamiento ideal para visitar la ciudad, muy bien situado, limpio,..moderno y de trato exquisito. Los precios muy competitivos
1. We were required to show up at their office in Valencia and pay everything in advance. Despite sending our arrival time, when we called from the airport at 9:30am, we were told the offfice didn't open until 11. Then asked to please not show up right at 11 because they needed some time in the office before we arrived. Left to make our way there and waste time hanging out with three huge suitcases until they decided to open. We got the keys and were told there "should be some taxis" at the end of the street. No one accompanied us to the apartment to give us any further information about the place. First time I've ever encountered this. 2. Toilet didn't work when we arrived (this is why agents accompany guests to the rental properties) and remote control for the air conditioning had been removed. When we called to inquire, Angel took it upon himself to immediately insult "you Americans who just want to turn on the air conditioning all the time." The insult was unprofessional, and advertising a feature that isn't available borders on unethical. I'm currently covered in bug bites because the apartment was hot, and of course, there were no screens on the windows. 3. The system for rubbish disposal is complicated-all rubbish needs to be sorted, and the bins are down the street, around the corner and two blocks down the next street. It's almost unbelievable that they gave none of this information to the guests. Instead there were notes all over asking us to make sure and leave trash in the bins outside the door. Really unprofessional. 4. The paint was peeling in the bathrooms and should be repaired, due to hard water, the shower heads are crusty and gross, the outdoor area furniture is grey from weather, the induction stovetop is great, but difficult to operate, better instructions needed. To sum, service was really not good, and I certainly wouldn't rent from this outfit again.
The apartment we rented through Friendly Rentals was everything that was described and worth the cost. It was easy to set up and the website provided all the information needed. I was disappointed on just paying Friendly Rentals their money for their part of the rental. The places you rent is paid in cash with the additional deposit and cleaning fee upon check. It was an inconvenience to be traveling in another country and take out over 700 Euros from an ATM. You are to meet with the contact person who collects the money and shows you the apartment. Our contact person changed the day before we arrived and the contact person never showed. The contact person's "friend" showed about 30 minutes late as we parked on the sidewalk illegally waiting for the "friend" to show. She did not take any money and had no idea about the money. We tried contacting both the contact person and Friendly Rentals numerous times and did not get a response from anyone. It wasn't till we mentioned that we owe money and we have to leave for a Madrid flight that we get a response from the contact person. We ended leaving the money on the table and never met the contact person. It seemed that once Friendly Rental got their share of the money, they left us hanging and took no responsibility. Poor customer service that cost us lot's of extra time and undue stress while on vacation. I like the idea of paying all the monies owed prior to traveling.
Ci siamo affidati all'agenzia Friendly Rentals e ci siamo trovati molto bene, ottimo appartamento curato nei minimi dettagli, ottima la pulizia, ottima la posizione. In agenzia personale gentile e disponibile. Consigliatissimo
AGRADABLE ESTANCIA Y CONFORT,CALIDAD PRECIO MUY BUENA.
Die Unterkunft entsprach absolut der Beschreibung, es war sauber und es fehlte an nichts. Außer Haken im Bad. Auch die sehr späte Schlüsselübergabe lief reibungslos über die Kontaktperson. Wir würden jederzeit wieder buchen, auch wenn es nachts etwas laut ist. Die Lage ist recht zentral.
Excelente opcion para hospedarse en Barcelona. Inmejorable ubicacion, hermosas instalaciones, muy funcional para habitarlo, preciosa decoracion y muy confortable Viaje con mi mujer y un hijo adolescente y todo fue muy bien. El unico punto a mejorar es que la entrega de las llaves no es en el mismo departamento, sino que hay que trasladarse hasta las oficinas, que quedan a 10 minutos a pie. Definitivamente volveremos
Плюсы: отличное расположение, недалеко от площади Каталонии, откуда отходят все экскупсионные автобусы, 10-15 минут до пляжей, в пешей доступности улица Рамбла, рынок Бокерия, очень близко рынок Санта Катерина, музей Пикассо, культурный центр Эль Борн, а рядом с ним чудесный рыбный ресторан La Paradeta, 5 минут до ближайшей станции метро Jaume I. Сами аппартаменты очень уютные и комфортные. На самом верху дома есть терраса, где можно накрыть столик для легкого утреннего завтрака или посидеть вечером с бокалом вина. Недостатки: очень крутая и узкая лестница при подъеме в аппартаменты, для нас это не было проблемой, но семьям с детьми и людям с больными коленями возможно это доставит некий дискомфорт. В ванной немного не хватало крючков для полотенец. В остальном все очень понравилось.
Maravilloso en acogida apartamento limpio..no faltaba nada ...y servicio impecable...repetiremos seguro..gracias y hasta pronto
Friendly Rentals is an online platform that specializes in providing vacation rental accommodations to travelers seeking short-term stays in various destinations. The company offers a diverse range of rental properties, including apartments and homes, catering to individuals, families, and groups looking for comfortable and convenient lodging options. With a focus on customer satisfaction, Friendly Rentals aims to connect guests with quality accommodations that meet their specific needs. The target market for Friendly Rentals includes both leisure and business travelers who prefer the flexibility and amenities of a rental property over traditional hotel stays. By facilitating a seamless booking experience, the company helps customers find suitable lodging alternatives in popular tourist destinations. Friendly Rentals is dedicated to enhancing the travel experience by offering a wide selection of properties and user-friendly access to information.
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