Hama Sushi is a restaurant located in Odense and Haderslev, Denmark, specializing in authentic Japanese sushi. The establishment offers a diverse menu featuring a variety of handcrafted sushi options, catering to both dine-in and takeaway customers. Known for its all-you-can-eat sushi concept, Hama Sushi provides an affordable dining experience without compromising on quality, utilizing only the finest ingredients and expert preparation by skilled Japanese chefs.
Targeting sushi enthusiasts and families, Hama Sushi aims to create a welcoming atmosphere where guests can enjoy a wide selection of sushi dishes. Customers can conveniently place online orders for takeaway, allowing them to savor their favorite sushi at home. With a focus on quality and customer satisfaction, Hama Sushi has established itself as a popular choice for sushi lovers in the region.
Hamasushi receives mixed reviews, with a significant number of customers expressing dissatisfaction. While some reviewers praise the sushi and highlight the friendly service from staff members like Anna, many others report disappointing experiences.
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Common complaints include long wait times for food, incorrect orders, and issues with the freshness of the sushi. Several customers mention feeling ignored by the staff and express frustration over poor customer service, particularly when trying to resolve issues with their orders. Additionally, there are concerns about the restaurant's handling of gift cards and the overall dining experience. Despite a few positive remarks about the food and service, the negative feedback predominates, leading to an overall sentiment that is largely unfavorable.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.6
114
100%
+0.4
● Low
2.6 / 5 overall
=
114 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
2.1▲ 0.4
12-month avg
1.8
All-time
2.6
Category avg
2.7
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
1.6
7
Sep 24
1.0
2
Oct 24
2.0
1
Nov 24
3.0
2
Dec 24
3.0
2
Jan 25
1.0
5
Feb 25
1.0
3
Mar 25
1.0
1
Apr 25
3.0
2
May 25
1.0
5
Jun 25
2.3
3
Jul 25
3.7
3
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 114 most recent reviews.
Top praiseof 44 positive reviews
Customer service41%
18 mentions
“Jeg havde en fantastisk oplevelse hos Hama Sushi, hvor jeg blev betjent af to tjenere, som begge hed Anna og Anna, de...”
On “Customer service” · Jul 27, 2025
Top complaintsof 66 negative reviews
Customer service30%
20 mentions
“Vi ventede meget længe på mad vi aldrig fik”
On “Customer service” · Jun 30, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Restaurants & Bars.
Overall rating and review count for this company and similar companies
Første og sidste gang vi kommer der.
Eneste grund til de får to stjerner er fordi deres personlige var søde. Vi fandt hår i maden og deres tempurarejer var slatne i sushien. Vi fik 5% i kompensation. Simpelthen for ringe. Vi sætter ikke vores ben der igen!
Maden var okay, men service var i bund. Generel mærkelig oplevelse der ikke levede op til den gense resturent forventning. Sushien var fin, buffeten virkede underlig med både chips og slik i køleren. Isen var uspiselig grundet dårlig og syntetisk smag.
Vi spiste på min fødselsdag af den årsag, at man fik et gavekort på 100kr næste gang man spiste der. Det fik jeg så at vide at det var de stoppet med. Men det står på deres hjemmeside. Dermed falsk markedsføring. Havde da spist ved deres konkurrent istedet, hvis jeg vidste det. De har samme tilbud til fødselsdag
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Gang på gang oplever vi fejl i vores bestillinger, og der kan påpeges flere gange gennem et besøg, at maden skal laves uden det og det, og alligevel formår de at lave fejl i hver eneste bestilling. En tidligere gang oplevede vi, at de sendte det samme mad ned til os igen, som vi lige har fået bedr om at få lavet om pga. fejl. Selv hvis man bestiller take-away og spørger tjeneren, om maden er lavet, som man har bedt om, bekræfter de, uden at tjekke efter, og så kommer man stadig hjem med det forkerte.
Hverken kokke eller tjenere gør noget ved det udover at sende sure blikke i vores retning :)
Efter vores nok 5 besøg hos hamas sushi i haderslev, måtte vi gå skuffet derfra.
Besøg 1 var over alt forventning dejligt personale. Lækker frisk mad.
Derfra begyndte det så at få ned af bakke.
Maden smagte gemt. Altså ikke frisk.
5 besøg var maden længe undervejs.
Tiltrods for det smagte som om det lige var kommet ud af køleskabet efter og have stået der i 1 døgns tid.
Vores drikke vare måtte jeg rykke for 2 gange. Selv om vi kun havde bestilt vand.
Sødt personale dog ikke alle er dansk talende,
Jeg tror desværre dette var det sidste besøg.
Når jeg endelig skal ud og have sushi, så skal det altså smage/ være frisk lavet..
Så det må være en ommer.
Hama Sushi is a restaurant located in Odense and Haderslev, Denmark, specializing in authentic Japanese sushi. The establishment offers a diverse menu featuring a variety of handcrafted sushi options, catering to both dine-in and takeaway customers. Known for its all-you-can-eat sushi concept, Hama Sushi provides an affordable dining experience without compromising on quality, utilizing only the finest ingredients and expert preparation by skilled Japanese chefs.
Targeting sushi enthusiasts and families, Hama Sushi aims to create a welcoming atmosphere where guests can enjoy a wide selection of sushi dishes. Customers can conveniently place online orders for takeaway, allowing them to savor their favorite sushi at home. With a focus on quality and customer satisfaction, Hama Sushi has established itself as a popular choice for sushi lovers in the region.