Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	5.0	999	100%		● Medium

5.0 / 5 overall

999 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 5.0
12-month avg: 5.0
All-time: 5.0
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Value	Trend	Reviews
Hays TravelThis company	5.0 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	4.9 out of 5 (good)	5.0 out of 5 (good)	—	999
Evolution Travel	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	1,109
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	4.6 out of 5 (good)	—	1,069
Audley Travel	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.9 out of 5 (good)	4.6 out of 5 (good)	—	1,050
Travel Advantage	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.1 out of 5 (good)	3.4 out of 5 (fair)	−1%	1,014

Bottom line: Hays Travel is #1 of 5 on overall rating in this group.

Mrs Mason

1 review

Aug 1, 2025

Featured

The manager and staff are always very…

The manager and staff are always very helpful and very friendly and polite

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D YOUNG

1 review

Aug 1, 2025

Featured

Jess in the Amesbury branch is…

Jess in the Amesbury branch is brilliant she knows her stuff, 4 holiday booked for 2025 and 2026

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Brian Colllins

1 review

Jul 31, 2025

Featured

T you

Was in Hays Doxford Park branch a couple of days ago checking car park prices for my holidays next month and asked LEAH if EasyJet flights were on sale for Zurich in August next year as I had had been asking for weeks with NADIA in Keel Square, luckily they were now on sale so without any hesitation checked this destination out and after 10mins had come up with 3 nights (but 4 days because of the early flight out and late flight back) at the Hotel Bristol in the centre of Zurich for August 2026, once again it’s many thanks to LEAH for being a fine Travel Consultant and finding me yet another destination to look forward to, many thanks again LEAH.

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David Whitton

1 review

Jul 31, 2025

Featured

Everything was smooth and quick

Everything was smooth and quick, Carol was very helpful giving me several options.

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Terry

1 review

Jul 31, 2025

Great customer service made our booking…

Great customer service made our booking process very smooth. There is a fantastic team in the Brighouse office 😊👍

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Clare Cross

1 review

Jul 31, 2025

Friendly and informative

Very friendly informative and knowledgeable when we booked our holiday.

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Christine Evans

1 review

Jul 31, 2025

Great service

It was great; Laurie found just the right holiday for me at the right price

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Audrey

1 review

Jul 31, 2025

The staff especially Mariam were very …

The staff especially Mariam were very helpful in trying to find Helen and I the perfect hotel close to the beach and shops .

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Teresa

1 review

Jul 31, 2025

Friendly staff

Friendly staff Very helpful and reassuring Found best deals to suit our needs

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Mr Alex Johnson

1 review

Jul 31, 2025

Curtis handled us very well and the…

Curtis handled us very well and the lady in the swapping money part of the shop, can’t remember her name, helped us out massively and got us booked quickly and easily

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Nia

1 review

Jul 31, 2025

Laura in Mold was incredible with a…

Laura in Mold was incredible with a very small window of opportunity, even finding if the hotel does pancakes for breakfast for my 5 year old little girl

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customer John Davison

1 review

Jul 31, 2025

Booked another holiday once again with…

Booked another holiday once again with Julia who got us a great price. Julia also gave us great information regarding another holiday for later in the year. We will be back to see her again soon for another booking.

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Allison McFarlane

1 review

Jul 31, 2025

Kate was lovely and very helpful

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Mary Macleod

1 review

Jul 31, 2025

Easy booking

Very pleasant, efficient and helpful

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Emma

1 review

Jul 31, 2025

Heather from Hays - amazing!

I’ve used Heather from Hays to help with my holidays for 7 years I never go anywhere else. Invaluable advice, knows what I want for my solo trips and holidays with my children - easy booking, good communication and always helpful. Thank you! 👏

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Christopher

1 review

Jul 31, 2025

quick interaction on arrival

quick interaction on arrival, no fuss straight to the point, got the info without fuss

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J Dyer

1 review

Jul 31, 2025

Prompt and very pleasant service.

Prompt and very pleasant service. Travel Agent spent time looking at holiday options within our budget to ensure we got the best deal. Always a very good experience when booking with Hays Travel.

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Jayne

1 review

Jul 31, 2025

Advisor was very patient and friendly…

Advisor was very patient and friendly and happily explained our choices while booking a Cruise.

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Teresa

1 review

Jul 31, 2025

Always find the staff at Hays travel…

Always find the staff at Hays travel friendly and helpful. Everyone makes you feel welcome and are always ready to help. Could not imagine using any other travel agent.

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Shirley

1 review

Jul 31, 2025

Booking experience at Hays Travel Washington Galleries …

Staff were great from walking in to walking out with our holiday booked and feeling we had the best deal .The Girl who delt with us wasn't rushing but did her searches calmly and efficient I was very impressed even the manager had her input and we received the best service .Very impressed with Hays Travel Washington Galleries the staff know there job .

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Hays Travel reviews & trust report

Hays Travel has a positive customer experience.

Best for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 498 positive reviews

How it compares

Reviews