Hostelworld is an online platform dedicated to providing confirmed bookings for backpacker hostels across the globe. Catering primarily to budget-conscious travelers, the company allows users to search for accommodations based on their desired destinations, dates, and guest numbers. With a comprehensive range of listings, Hostelworld features detailed ratings and reviews from fellow travelers, helping users make informed decisions when selecting their ideal hostel. In addition to booking services, Hostelworld enhances the travel experience by offering city guides, local events, and entertainment options tailored to backpackers. The platform emphasizes flexible booking and free cancellation policies, ensuring that users can adapt their plans as needed. With a focus on fostering connections among travelers, Hostelworld promotes social interaction through chat features and community engagement, making it a valuable resource for those exploring new destinations.
Reviewers generally praise Hostelworld for its user-friendly platform and the variety of hostels available, highlighting the ease of booking and the quality of accommodations. Many customers express satisfaction with the cleanliness and friendly staff at the hostels, noting that they felt welcomed and well taken care of during their stays.
However, some negative feedback emerges regarding service issues, particularly concerning booking errors and unexpected changes to reservations, which have left a few consumers frustrated. Additionally, there are complaints about pricing discrepancies when compared to booking directly with hostels. Overall, while the majority of experiences are positive, the service-related issues indicate room for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I love this app because it gathers several hostels, making it easy to find the perfect one for each person”
“They said they would look into it, but meanwhile would refund the amount I paid to them as a deposit, as a goodwill g...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Booking | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 60 |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Hostelworld is #4 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.7).
60 reviews of Hostelworld. Filter by what matters to you.
Não achei prático. Quando fiz a reserva, o site adiantou e garantiu o débito do percentual do trabalho da empresa, antes do pagamento da diária do checkin. O que se tornou um pouco confuso. The hostelworld understand very well my review of the platform in portuguese language, maybe used Google translate? So I not need write in English. Thanks.
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Hostelworld is an online platform dedicated to providing confirmed bookings for backpacker hostels across the globe. Catering primarily to budget-conscious travelers, the company allows users to search for accommodations based on their desired destinations, dates, and guest numbers. With a comprehensive range of listings, Hostelworld features detailed ratings and reviews from fellow travelers, helping users make informed decisions when selecting their ideal hostel. In addition to booking services, Hostelworld enhances the travel experience by offering city guides, local events, and entertainment options tailored to backpackers. The platform emphasizes flexible booking and free cancellation policies, ensuring that users can adapt their plans as needed. With a focus on fostering connections among travelers, Hostelworld promotes social interaction through chat features and community engagement, making it a valuable resource for those exploring new destinations.
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