didn't tell me everything…
didn't tell me about any possible discounts like AARP

HotelPlanner.com is a travel and tourism platform that specializes in hotel reservations and securing discounted rates for a wide range of customers, including individuals, groups, and corporate clients. The company offers access to over 250,000 hotels worldwide, providing options for both short-term stays and extended accommodations. HotelPlanner.com is particularly focused on negotiated group hotel rates, making it an ideal choice for event planners, conferences, weddings, and corporate meetings. In addition to group bookings, the platform features AI-driven booking agents that assist users in finding the best room prices and securing exclusive discounts, including those available for AAA members, seniors, and military personnel. HotelPlanner.com aims to simplify the booking process while offering a variety of ancillary services, such as local excursions, airport lounge access, and discounted cruise deals, catering to both leisure and business travelers seeking cost-effective lodging solutions.
HotelPlanner.com receives predominantly positive feedback, with many reviewers praising the helpfulness and professionalism of the staff. Customers frequently mention how easy and fast the booking process is, highlighting the pleasant interactions with representatives like Ricky, Jim, and Lauren.
The service is often described as responsive and accommodating, making reservations feel smooth and stress-free. However, some consumers express frustration over the lack of transparency regarding potential discounts, such as AARP, and a few mention issues with hotel bookings that were not fully addressed. Despite these concerns, the overall experience remains favorable, with many appreciating the quality of service and ease of use. Overall, HotelPlanner.com is viewed positively by the majority of its users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Apr 2026.
| Month | Average | Reviews |
|---|---|---|
| Mar 26 | 4.3 | 54 |
| Apr 26 | 4.5 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Ricky did a very good job”
“I called the number for what was supposed to be Quality Inn in Dickinson, ND”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: HotelPlanner.com is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.3).
60 reviews of HotelPlanner.com. Filter by what matters to you.
didn't tell me about any possible discounts like AARP
I just made a reservation for a hotel in Canada and I made the reservation from Canada. Once I made the reservation I checked the confirmation email on my laptop to find out that this booking company booked it in US dollars. With the exchange rate, that's twice what I would pay if I reserved here in Canada. Nowhere did the booking agent mention anything about US dollars. I have asked for a total refund and expect nothing less. The service was good but I was very much misled. Not happy at all.
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HotelPlanner.com is a travel and tourism platform that specializes in hotel reservations and securing discounted rates for a wide range of customers, including individuals, groups, and corporate clients. The company offers access to over 250,000 hotels worldwide, providing options for both short-term stays and extended accommodations. HotelPlanner.com is particularly focused on negotiated group hotel rates, making it an ideal choice for event planners, conferences, weddings, and corporate meetings. In addition to group bookings, the platform features AI-driven booking agents that assist users in finding the best room prices and securing exclusive discounts, including those available for AAA members, seniors, and military personnel. HotelPlanner.com aims to simplify the booking process while offering a variety of ancillary services, such as local excursions, airport lounge access, and discounted cruise deals, catering to both leisure and business travelers seeking cost-effective lodging solutions.
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