Ricky did a very good job
Ricky did a very good job. He was knowledgeable and answered all my questions concerning the reservation.

HotelPlanner.com is a travel and tourism platform that specializes in hotel reservations and securing discounted rates for a wide range of customers, including individuals, groups, and corporate clients. The company offers access to over 250,000 hotels worldwide, providing options for both short-term stays and extended accommodations. HotelPlanner.com is particularly focused on negotiated group hotel rates, making it an ideal choice for event planners, conferences, weddings, and corporate meetings. In addition to group bookings, the platform features AI-driven booking agents that assist users in finding the best room prices and securing exclusive discounts, including those available for AAA members, seniors, and military personnel. HotelPlanner.com aims to simplify the booking process while offering a variety of ancillary services, such as local excursions, airport lounge access, and discounted cruise deals, catering to both leisure and business travelers seeking cost-effective lodging solutions.
HotelPlanner.com receives predominantly positive feedback, with many reviewers praising the helpfulness and professionalism of the staff. Customers frequently mention how easy and fast the booking process is, highlighting the pleasant interactions with representatives like Ricky, Jim, and Lauren.
The service is often described as responsive and accommodating, making reservations feel smooth and stress-free. However, some consumers express frustration over the lack of transparency regarding potential discounts, such as AARP, and a few mention issues with hotel bookings that were not fully addressed. Despite these concerns, the overall experience remains favorable, with many appreciating the quality of service and ease of use. Overall, HotelPlanner.com is viewed positively by the majority of its users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Apr 2026.
| Month | Average | Reviews |
|---|---|---|
| Mar 26 | 4.3 | 54 |
| Apr 26 | 4.5 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Ricky did a very good job”
“I called the number for what was supposed to be Quality Inn in Dickinson, ND”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: HotelPlanner.com is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.3).
60 reviews of HotelPlanner.com. Filter by what matters to you.
7 months ago
Ricky did a very good job. He was knowledgeable and answered all my questions concerning the reservation.
7 months ago
The service in booking was wonderful. Jim did a great job. I will say on a different subject ( not related to Jim ) that your online prices are deceiving. Your rooms ranged online from around 169... See more
7 months ago
Lauren was great! It very easy and fast to book. I love talking to a love person!
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Ricky did a very good job. He was knowledgeable and answered all my questions concerning the reservation.
The service in booking was wonderful. Jim did a great job. I will say on a different subject ( not related to Jim ) that your online prices are deceiving. Your rooms ranged online from around 169 to 179 per night but with tax and a Highland Games participant discount my total came out to 230 per night ? Something seems a little off
Lauren was great! It very easy and fast to book. I love talking to a love person!
He was incredibly helpful and a pleasure to work with!!
didn't tell me about any possible discounts like AARP
It was loud in my background and Rachelle showed patience.
Adan was easy to understand and extremely helpful in finding an affordable room. He really made it way to do business.
Very helpful and and very attendant for every question
Booking a block of rooms for our sports team turned out to be surprisingly simple and stress-free. From start to finish, the process was smooth, organized, and incredibly convenient. Liz was responsive and easy to work with, quickly helping us secure the number of rooms we needed and making sure they were all grouped for our team.
Easy to seats and navigate reservation service.
He was very courteous and very helpful This was the last room for that date we needed it.
Very good experience. Quick and easy.
Maria was amazing and helpful.
Emelio was very friendly and knowledgeable. It was a pleasure dealing with him for my reservations
The ease of the reservation process and the spot on attentiveness of Mayuresh made for an enjoyable interaction.
I called the number for what was supposed to be Quality Inn in Dickinson, ND. When time came to confirm the reservation, it was for a different hotel in a different state! When I tried to cancel the transaction, the person I was talking to found a place in the correct city. I verified the information including the fact that I had a pet. I was told the fee quoted included the pet fee. When my bill came, I was charged a higher amount than was listed and also charged by the hotel a separate pet fee. The hotel did not receive the pet fee from HotelPlanner. When I questioned this I was first disconnected. When I called back I was offered apologies and a 15% credit. I will not be using this platform again.
HotelPlanner.com is a travel and tourism platform that specializes in hotel reservations and securing discounted rates for a wide range of customers, including individuals, groups, and corporate clients. The company offers access to over 250,000 hotels worldwide, providing options for both short-term stays and extended accommodations. HotelPlanner.com is particularly focused on negotiated group hotel rates, making it an ideal choice for event planners, conferences, weddings, and corporate meetings. In addition to group bookings, the platform features AI-driven booking agents that assist users in finding the best room prices and securing exclusive discounts, including those available for AAA members, seniors, and military personnel. HotelPlanner.com aims to simplify the booking process while offering a variety of ancillary services, such as local excursions, airport lounge access, and discounted cruise deals, catering to both leisure and business travelers seeking cost-effective lodging solutions.
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