Pleasant Stay.
Great hotel and amenities. The staff were friendly and helpful all throughout our stay. The room was spacious, clean, and comfortable. The only issue was the A/C which was a bit noisy.

Hyatt Hotels is a global hospitality company that operates a portfolio of hotels and resorts across various segments, catering to both business and leisure travelers. With a focus on providing high-quality accommodations and exceptional customer service, the company offers a range of services including dining options, meeting facilities, and recreational activities. Hyatt’s properties are designed to meet the needs of diverse clientele, from luxury travelers seeking upscale experiences to budget-conscious guests looking for comfortable lodging. The company’s extensive network spans multiple continents, making it a popular choice for both individual and corporate customers. Hyatt Hotels is committed to delivering a consistent and reliable experience, allowing guests to enjoy the comforts of home while traveling. As a key player in the hospitality industry, Hyatt continuously adapts to changing market demands to enhance guest satisfaction and maintain its reputation as a trusted brand.
Hyatt Hotels receives a significant amount of criticism from customers, with many expressing dissatisfaction regarding their stays. Reviewers frequently mention issues with room quality, including cleanliness and maintenance problems, which detracts from their overall experience.
Staff attitude is another common complaint, as many guests report cold or rude interactions, particularly during check-in. While some customers appreciate the service and comfort of certain locations, these positives are overshadowed by the overwhelming number of negative experiences. Additionally, issues with booking processes and unexpected fees further frustrate guests. Although a few reviews highlight excellent service and enjoyable meals, the majority sentiment leans heavily toward disappointment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 238 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.3 | 7 |
| Sep 24 | 1.0 | 7 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 4 |
| Dec 24 | 2.3 | 4 |
| Jan 25 | 2.1 | 7 |
| Feb 25 | 2.5 | 4 |
| Mar 25 | 2.0 | 5 |
| Apr 25 | 3.0 | 4 |
| May 25 | 2.0 | 4 |
| Jun 25 | 2.0 | 3 |
| Jul 25 | 1.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 238 most recent reviews.
“J'ai reservé un hotel en Grece , et je n'arrivais pas a avoir toutes les informations , j'ai appelé le service client...”
“They then manually changed the first booking to 2 rooms and their customer service are refusing to re-imburse me for...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 1.5 out of 5 (poor) | 1.6 out of 5 (poor) | +36% | 238 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Hyatt Hotels is #5 of 5 on overall rating in this group. On booking, Alfa Travel scores higher (4.5 vs 1.5).
238 reviews of Hyatt Hotels. Filter by what matters to you.
Great hotel and amenities. The staff were friendly and helpful all throughout our stay. The room was spacious, clean, and comfortable. The only issue was the A/C which was a bit noisy.
lovely property. Had a nice time with my family
Fabulous stay at the Hyatt Lehi/Salt Lake. The facility is lovely, the rooms quiet, the temperature easy to control, and the access is excellent. I spent three days at the Hyatt for a conference. The food provided for the conference was excellent. The meeting facilities were great. The only thing that wasn't perfect was passworded access to the internet. The front des, didn't know the updated password, and my hotspot wasn't working, so I couldn't do some things I needed. Other than that, it was a great stay.
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Polarized pattern: few middle ratings. 30% of recent reviews are 4–5★ and 68% are 1–2★.
Dreams Calvia Mallorca, Great service, friendly staff, service upgrades, Premium (black band) well worth the extra cost. Lovely room with a great view.Good location but a steep staircase up to hotel from the beach front might not suit everyone. Taxi service outside though. On the downside the evening entertainment was spoiled by the lack of a stage or platform, some good performances had to cope with rampaging children amongst them while parents were not asked to exercise control . Unusual evening meal arrangements but gave clients lots of options ie street food , Japanese (highly recommended) and the usual buffet of course
Alua Suites, Corralejo, Fuerteventura. There are many positives about the Alua Suites, but a few negative. The staff were very professional although somewhat scarce at times. Check-in was very good but a little disappointed when seeing the view from the balcony. Although we had booked a view of the garden or pool, we received a view of the kitchen extraction system. When you're working in the extraction field, you don't want a busmans holiday. My wife spends a lot of time on a balcony when we're away, so this wasn't great. We went back to reception and as we'd arrived late in the evening, the only person available was the night receptionist. He advised us he would tell the morning staff and suggested we return at 10am. When we returned to reception at 10am, the receptionist advised she'd received a full report from the night person and asked for us to return at 12:30, when she would be able to show us a couple of alternative rooms. This we did and were provided with an excellent room overlooking a pool. We were extremely pleased with the service provided. The location of the Suites is very good. Close to town to walk in, but far enough away to avoid any potential rowdiness. I would score the food at the hotel as 3 out of 5. On occasions it wasn't hot. Queuing was also an issue. We seemed to be queuing for items not wanted, to enable you to get to the better options. You also chose your vegetables before you got to know what your main course was going to be. I suggest they queue from the other side of the dining room so you can choose your main course first. The rooms were very clean, but the beds were dated and very hard. Not just us saying this, but other guests also. The maids were very friendly and good at their jobs. For a fully inclusive stay, we would have expected water to be provided in the room. Having to buy from the local supermarket, or filling bottles in one of the restaurants is not great. It's the little things that make the difference. Quite rightly, around the pool, plastic cups are provided for drinks. However I expect to have a glass when dining, not a plastic cup. They do however need to add or replace a lot more umbrellas. Those installed are very dated and don't work efficiently. Have to hold them up with strategically placed ice cream spoons. The entertainment provide was ok. It was a relaxing stay, and I would be happy to recommend Alua Suites.
Traveled a lot during my career and to events. Most every Hyatt demonstrated customer service.
Braintree Hyatt- perfect location, modern, clean, well-lit, spacious. + Free breakfast (but boring) - $3 for a bottle of water - Dreadful WiFi in rooms. Knocked off repeatedly, Impossible to stream anything! TV channels are limited so this was extremely frustrating during a multiple day stay.
No hotel room is big and the Buffay but I do not like the color of the pool and the smell of it
Happy with my stay at Park Hyatt Zurich, classy hotel with a warm and welcoming atmosphere. I felt like a valued client and was very satisfied with the comforts and fun amenities in my room. Will definitely come back and splurge on the delectable breakfast offerings they have at their main restaurant !
They had a good attention in Mexico but I'd rather keep trying new hotels.
I stayed at a beautiful Hyatt Regency Hotel in Dallas and unfortunately when ordering a Starbucks in the hotel the staff there made my coffee with milk although I ordered a dairy free coffee. This resulted in myself becoming quite unwell overnight. I contacted customer service and the woman was extremely helpful and awarded me with points to use to book a room. I am over the moon with this service and couldn't recommend the help I got anymore, this was just an unfortunate mistake that happened when I was there and I wouldn't hold this against the Hyatt brand and I would definitely stay in these hotels again.
Hyatt Hotels is a global hospitality company that operates a portfolio of hotels and resorts across various segments, catering to both business and leisure travelers. With a focus on providing high-quality accommodations and exceptional customer service, the company offers a range of services including dining options, meeting facilities, and recreational activities. Hyatt’s properties are designed to meet the needs of diverse clientele, from luxury travelers seeking upscale experiences to budget-conscious guests looking for comfortable lodging. The company’s extensive network spans multiple continents, making it a popular choice for both individual and corporate customers. Hyatt Hotels is committed to delivering a consistent and reliable experience, allowing guests to enjoy the comforts of home while traveling. As a key player in the hospitality industry, Hyatt continuously adapts to changing market demands to enhance guest satisfaction and maintain its reputation as a trusted brand.
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