You guys do not accept debit card
You guys do not accept debit card. It should be all inclusive.

Klook Travel is a comprehensive online platform that specializes in providing travel-related services, including attraction tickets, tours, accommodation, and transportation options. The company caters to a diverse audience of travelers looking to enhance their travel experiences by offering discounted tickets for popular attractions, guided local tours, and various transportation solutions, such as airport transfers. With a focus on enriching travel experiences, Klook Travel allows users to discover and book unique activities across multiple destinations, including iconic locations in Southeast Asia. The platform aims to meet the needs of both leisure and adventure-seeking travelers, ensuring they have access to a wide range of options that suit their interests and budgets. By providing a user-friendly interface and exclusive travel deals, Klook Travel positions itself as a valuable resource for those planning their next getaway.
Reviewers consistently praise Klook Travel for its user-friendly interface and the ease of booking, highlighting that the platform makes travel planning smooth and convenient. Many customers appreciate the good prices and straightforward payment methods, often describing their experiences as enjoyable and efficient.
However, some negative feedback emerges regarding misleading pricing and issues with refunds, with a few users expressing frustration over unresponsive customer service when trying to resolve these matters. Despite these complaints, the overwhelming sentiment remains positive, with a significant majority of users recommending Klook as a reliable travel companion. Overall, Klook Travel is viewed favorably for its ease of use and great service, though potential customers should be cautious about pricing transparency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,227 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.7 | 578 |
| Jul 25 | 4.5 | 648 |
| Aug 25 | 4.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to sign up”
“Contacted customer service and received a half-assed copy-pasted apology with no actual explanation”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Booking | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.4 out of 5 (good) | — | 1,227 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 4.2 out of 5 (good) | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Klook Travel is #4 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 4.3).
500 reviews of Klook Travel. Filter by what matters to you.
You guys do not accept debit card. It should be all inclusive.
No contact information to ask questions.
The experience booking was smooth, however I wish there were a way to chat the service to directly ask questions.
Difficult to understand, too many choices
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Nice experience, I like it
Because we kept going back to the beginning
Really disapointed on the shibuya sky booking experience. Klook did not get the tickets released to them until 10 minutes after the official site, and on top of that, what was left was the cheaper value 3pm and earlier tickets, and the much hated 3:20 ticket that costs more value wise yet offers zero advantage over the 3pm booking. Due to this there was zero chance to get any later time slots at all and the value of our tokyo pass has been really deminished
New I’ll report after trip
I did't understand should I enter all the participants and missed the chance to buy premium tickets ((
Improve on the driver's wait time. The clock should not start at the time of arrival because it takes time to disembark.
Klook Travel is a comprehensive online platform that specializes in providing travel-related services, including attraction tickets, tours, accommodation, and transportation options. The company caters to a diverse audience of travelers looking to enhance their travel experiences by offering discounted tickets for popular attractions, guided local tours, and various transportation solutions, such as airport transfers. With a focus on enriching travel experiences, Klook Travel allows users to discover and book unique activities across multiple destinations, including iconic locations in Southeast Asia. The platform aims to meet the needs of both leisure and adventure-seeking travelers, ensuring they have access to a wide range of options that suit their interests and budgets. By providing a user-friendly interface and exclusive travel deals, Klook Travel positions itself as a valuable resource for those planning their next getaway.
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