Leonardo Hotels Cyprus is a prominent hospitality provider offering a range of luxury hotels and resorts across the island of Cyprus. The company operates several properties, including the Leonardo Plaza Cypria Maris Beach Hotel & Spa, Leonardo Laura Beach and Splash Resort, and NYX Hotel Limassol, among others. Each location is designed to cater to a variety of travelers, including families, couples, and business guests, seeking quality accommodation and amenities by the sea. With a focus on customer satisfaction, Leonardo Hotels Cyprus provides tailored holiday experiences, featuring options for relaxation, dining, and event hosting. The company also promotes special offers and packages to enhance the vacation experience for its guests. By maintaining a commitment to service excellence, Leonardo Hotels Cyprus aims to deliver memorable stays in some of Cyprus's most sought-after destinations.
Leonardo Hotels Cyprus receives high praise for its friendly and attentive staff, with many reviewers highlighting their exceptional service and hospitality. Guests appreciate the well-maintained facilities and cleanliness of the hotels, often mentioning the enjoyable atmosphere and variety of activities available, especially for families.
However, there are notable complaints regarding the food quality, with some guests describing it as inedible and disappointing, particularly for those with dietary restrictions. A few reviewers express frustration over the all-inclusive offerings, feeling that the food did not meet expectations. Despite these criticisms, the overall sentiment remains positive, with many recommending the hotel for its great service and pleasant environment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 17 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 2.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 4.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 17 most recent reviews.
“Super friendly and polite and VERY knowledgeable of drinks and locality”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 17 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: Leonardo Hotels Cyprus is #3 of 5 on overall rating in this group.
17 reviews of Leonardo Hotels Cyprus. Filter by what matters to you.
Over a year ago
Had a good stay overall. The hotel has a big, well-kept territory, which was really nice to walk around. The room price was great, though the window didn’t open and it faced the reception, so it could... See more
Over a year ago
I Catherine Charlesworth went to this hotel and like many other were appalled at the food. It was not edible at all. I left after 2 days having booked 14 days all inclusive and they refuse to give me... See more
Over a year ago
I stayed at Leonardo Cypria Maris in Paphos from 21st January to 14th February 2024 and the food was very poor! I'm lactose and gluten intolerant with IBS and Acid Reflux disease so food is difficult.... See more
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Had a good stay overall. The hotel has a big, well-kept territory, which was really nice to walk around. The room price was great, though the window didn’t open and it faced the reception, so it could get a bit noisy. The water park was smaller and quite packed, but still fun. Food was decent and matched the 4-star level. Good value for the money!
I Catherine Charlesworth went to this hotel and like many other were appalled at the food. It was not edible at all. I left after 2 days having booked 14 days all inclusive and they refuse to give me a refund. I spent £ 1671 on 2 days! They treat elderly citizens so badly. I'm 82 and learned a very important lesson: all tha5 glitters is not gold!
RECOMMENDED!! Great choice.
I stayed at Leonardo Cypria Maris in Paphos from 21st January to 14th February 2024 and the food was very poor! I'm lactose and gluten intolerant with IBS and Acid Reflux disease so food is difficult. I flagged this with Mercury holiday the day after I arrived because I was struggling to find food and there wasn't a lot of labels. Mercury referred me to the rep in Cypus and to simplify the issue I asked for a smoothie for breakfast.The hotel agreed to make the smoothie but wanted me to pay for it even though it was in place of breakfast. I had booked an all-inclusive package but downgraded to half board after I had a meeting with Christiana from guest relations and Sotoris the catering manager. They had team nights in the restaurant so agreed to do meals for me when they thought I would struggle but it didn't make alot of difference. On Greek and Cypruiot night the food was much better but often too salty to be eaten!! When I returned to the UK I contacted Mercury Holidays to get my refund for the downgrade from all inclusive to half board and they said Cypria Maris claimed I hadn't downgraded but accepted the smoothie and 4 meals per week in place of all inclusive! I didn't drink and had no snacks so why would I accept 4 meals per week and smoothie as all inclusive!! Mercury had emails confirming that downgrade which was agreed by Clare from the Nicosia office but deleted them so I had to raise a dispute with my credit in order to get a refund. If you are a food lover and have any food intolerance or allergies you should avoid this hotel! The location was okay and the entertainment from Monday to Friday was good,especially Chris Andre but there was nothing else positive about this hotel..
Oh my God. Katarina, mateo, chrystalla, sabina and rebecca made our holidays! Super friendly and polite and VERY knowledgeable of drinks and locality. Honestly the best bartenders ibe ever had the pleasure to be around. I would recommend 1000% . They will show yiu a good time . Thank you so much!!!!!
Arrived at the hotel with my family on 28th of April where we spent 7 days. The hospatiiity was great, cleanliness of the hotel was 10/10. Galinda was very friendly lady who provided us with clean towels daily as well as making sure our room was at all time clean and tidy (rm 5025) a lot of entertainment for the children. The food was good and overall the staff were very helpful and friendly. I recommend this hotel
Just back from a family holiday at The Leonardo Bay and had a fantastic holiday. Lots to do for our grandchildren. They had the best time ever. The staff lovely and friendly. We went all inclusive and the food was great with lots of variety. Would definitely recommend this hotel.
Excellent Hotel. Had 3 weeks in a comfortable room and a good sea view. Meals were very good and there was plenty of choice forever ones taste. Entertainment on every night. Staff were very helpful and pleasant. We had a very good holiday. Thank you all.
We are staying at Leonardo Plaza Cyprus Maris beach hotel. Great hotel so far. Here for a few days holiday. First day so far, everything is great. Hotel by the beach and our room had the sea view which was really nice. We had booked all inclusive so everything included. We had great food at the dinner, really tasty food compared with other hotels. Will return for sure and highly recommend this hotel. We were served my Stefan and Tamara, they were really good also other staff were good too.
Perfect, the service was ok
Stayed there more than once, very pleasant atmosphere, friendly staff, just did not like that during breakfast I saw the breakfast boss telling off staff members in public.
Stayed at the Leonardo cypria maris beach hotel and spa for 10 days may 2022 with my sister it was amazing the staff are brilliant the rooms everything you could ask for the food fabulous especially the 3 separate restaurants right on the beach which was great fabulous location Helen on reception was amazing can I just give a big shout out to Emilia customer relations she went above and beyond her duties making sure any issues (or not in our case) were dealt with such a friendly lady nothing was too much trouble for her an asset to the hotel for sure we actually booked to go back this September on our last day of our holiday fabulous amazing
Stay here for the weekend with my wife. Very romantic place :) Thanks a lot for very good stuff
We stay atLeonardo Plaza Cypria Maris Beach Hotel Paphos in April and was lovely, Staff was amazing specially the shisha boys was make our holiday special. Very lovely experience in total.
We went to Leonardo Maris in March 2022. It was very clean and the room was very spacious. It is an excellent hotel where staff were very helpful and friendly, particularly in reception Helen and Nictaria the publication officer were brilliant, giving us tips about Cyprus and very friendly. We are pure vegetarian and the Chefs were excellent and personally preparing all our delicious meals. In the restaurant Damitrice and Lucas the chefs and other staff Michael-supervisor, Silvia, Xpiztina, Fotala and the bar staff Alex were excellent in making us feel comfortable and ensuring our needs are met. We would greatly recommend this hotel.😊
Hadn't got away for almost 3 years and we were really looking forqward to this! The staff were awesome and the wife and the kids couldn't be happier!
Stayed In Leanardo Laura Hotel during october 2021. Would highly recommend it if you were taking a family holiday. The food was nice, Entertainment for the whole family was superb and the staff couldn't do any more for us.
Leonardo Hotels Cyprus is a prominent hospitality provider offering a range of luxury hotels and resorts across the island of Cyprus. The company operates several properties, including the Leonardo Plaza Cypria Maris Beach Hotel & Spa, Leonardo Laura Beach and Splash Resort, and NYX Hotel Limassol, among others. Each location is designed to cater to a variety of travelers, including families, couples, and business guests, seeking quality accommodation and amenities by the sea. With a focus on customer satisfaction, Leonardo Hotels Cyprus provides tailored holiday experiences, featuring options for relaxation, dining, and event hosting. The company also promotes special offers and packages to enhance the vacation experience for its guests. By maintaining a commitment to service excellence, Leonardo Hotels Cyprus aims to deliver memorable stays in some of Cyprus's most sought-after destinations.
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