Mitsis Hotels is a hospitality company that operates a diverse portfolio of hotels and resorts, primarily located in Greece. The company caters to a wide range of travelers, including families, couples, and business guests, offering accommodations that span from luxury to budget-friendly options. Each property is designed to provide a unique experience, featuring various amenities such as swimming pools, restaurants, and wellness facilities. The company focuses on delivering high-quality service and exceptional customer experiences, making it a popular choice for both leisure and corporate travelers. With a commitment to sustainability and community engagement, Mitsis Hotels aims to enhance the overall travel experience while contributing positively to the destinations in which they operate. More information about their offerings can be found on their official website at www.mitsishotels.com.
Mitsis Hotels presents a mixed experience for guests, with many praising the quality of food and the friendliness of the staff, particularly at certain locations. Reviewers highlight the cleanliness and variety of the menu, noting that some staff members are helpful and attentive.
However, numerous complaints arise regarding the overall hotel experience, with several guests expressing dissatisfaction with room conditions, staff attitudes, and perceived discrepancies in service quality. Issues such as unclean rooms, long wait times for drinks, and a lack of accessibility for those with mobility challenges are frequently mentioned. While some visitors enjoy their stays and find value in the offerings, others feel misled by the hotel's advertised standards. Overall, the sentiment is mixed, reflecting both positive and negative experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 113 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 4 |
| Sep 24 | 3.5 | 4 |
| Oct 24 | 3.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 3.0 | 2 |
| Jun 25 | 2.6 | 7 |
| Jul 25 | 2.7 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 113 most recent reviews.
“An excellent 5 star experience at Mitsis Selection Alila, Rhodes”
“AVOID AT ALL COSTS – Mis-sold, Unsafe, and Completely Deceptive We booked this holiday expecting a five-star, ultra-...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 2.9 out of 5 (fair) | 2.9 out of 5 (fair) | −18% | 113 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.3 out of 5 (fair) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | — | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: Mitsis Hotels is #5 of 5 on overall rating in this group. On booking, Alfa Travel scores higher (4.5 vs 2.9).
113 reviews of Mitsis Hotels. Filter by what matters to you.
Currently here. Lobby staff nice. Filipino staff nice. Mexican restaurant staff and bar next door looked down on Asian customers. We paid our money why were English treated better 😡 Manger got back today offered a small compensation for late check and said would make sure all staff involved will be dealt with Thank you
Wij verbleven in Mitsis Rodos Village. Mega afgelegen van winkels/restaurantjes. Het eten was vies, eentonig en taai. Bij het zwembad waren alle bedjes altijd vol & er werd ook niets gedaan aan bedjes die de hele dag leeg waren maar wel een handdoek hadden. Hierdoor moest je vaak naar het strand, je mag dan wel eerst 100 traptredes af voordat je hier bent & als je terug wilt moet je ook weer omhoog... Vijf kamers gekregen in een verblijf van 7 dagen, elke keer was er wel weer wat. Als je via Corendon boekt, wordt je in het oude gedeelte gezet waar je na 5 minuten hoofdpijn krijgt in je hotelkamer van de riool lucht. Echt geen 5 sterren waardig, de butlers waren wel allemaal erg aardig en je werd met golfkarretjes over het terrein gereden.
We stayed at the mitsis rodos village there are not enough beds for amount of people staying ( get up at 7.45 if you want a bed ! But the pool doesn’t open till 10 am ) the barman with the ha ha ha ha ha ha tattooed on his arm is not a barman and when he asked what I wanted he proceeded to wash glasses before serving me and one of the glass collectors said he would get our drinks and did it a damn site quicker ! We have been to far more better hotels and will not be coming back ! To finish the guy who showed us to our room (Arland) and looked after us for our stay was the best member of staff we met !!!!!!!!
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Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 31% are 1–2★.
No adult only pools despite being advertised and signs up. Ignored by guests and management weak and will not move despite complaints from others. Should be downgraded to 4* max. Experience in Rhodes Alila Selection
Jeg blev overrasket over hvor slidt hotellet .Billeder var meget flotte men lang fra virkeligheden. Hele hotellet er misligholdt og selv om den er stor,pladsen er ikke udnyttet optimalt.2 små pools med alt for lidt plads til solsenge ,der altid var optaget. Beliggenhed ved meget travlt vej,støj og larm hele døgnet. Selv om der var mange spise steder, udvalg var fattig.Buffe restauranten var en stor skuffelse, jeg er ikke til fast food,jeg havde forventet gedin græsk mad,blev desværre skuffet. Ens mad hver dag, 2 a la carte restauranter var fuld booket,og det var ikke muligt at få et bord. Heldigvis smagte jeg deres brunch koncept, men blev lidt overrasket over restriktioner at vi kunne kun smage 2 retter fra menuen. Der var træk og støj på hele hotellet grundet storm vejr i flere dage, vi blev voldsomt forstyrret af støj på værelset grundet defekt altan dør.Vi havde kontaktet reception,der var ingen der dukkede op og kigget på det. Rengøring var fint, men til vores støre undren,at vi skulle sparre på rene håndklæder, kom Rengørings personale også om eftermiddagen og skiftede håndklæder 2 gang på en dag,og larmede faktisk ret meget,bankede løs på døren og gik ind selv om man ikke have bed om det Skulle vi ikke spare på vand? Sengetøj blev skiftet en gang,og dyner og puder var meget slidte. Personale i is caffe mangler helt basale hygiejne regler. Jeg skulle bede om en is vaffel, hun har været forkølet, nyste i son hånd,og gik direkte til at lave en is vaffel til mig.Jeg havde bed hende om at få vasket hænder, hun kiggede mærkeligt på mig.Jeg mistede lysten til is resten af mine ferie. Personale arbejder hårdt og er meget flinke og dedikeret til sit arbejde. Så efter en hel uge,tænker jeg ikke at jeg kommer tilbage til dette hotel,jeg skulle på 5 stjernet luksuriøs hotel som der stå i beskrivelsen, og fik max 3.
The reception staff were awful. It’s a big hotel, with hundreds of guests, and you just get treated like you’re in their way. The hotel is billed as 5 star, I wouldn’t give it 3, it’s under average. The rooms are tired, bathrooms desperately in need of renovation, and not serviced properly. On a fair note, some of the guests don’t help, as the road to breakfast in the morning was littered with the night befores drinks bottles/glasses/. The staff in the dining room were end of season plain bad tempered. One waiter just about broke my glass with the wine bottle, purely because I dared to ask for another glass of wine. As for a second coffee in the morning, no chance. The staff are well versed at pretending not to notice you. I’m 5’10” tall - how could the waitress not see me every time her gaze came my way? I would seriously recommend to anyone reading this, to look further on the internet for another hotel, don’t set yourself up the the disappointment we experienced.
Mitis Rodeos village spa hotel. Hospitality of staff During our stay we had to ask to have coffee and very rarely would the staff offer more. We would ask for juice. One of the waitress was very rude and said we have to wait and can not help our self to drinks. Bearing in mind that we paid for all inclusive but had to wait to be served tea and coffee, and was not able to access this ourselves. Al carte restaurant were all booked up, In 10 days we only managed to get one booking. Pool cleanliness, jetting machine was being used whilst guest were resting after their breakfast. T&c stated pool opened at 8am, this was not the case there was staff cleaning the pool and jet washing where people were sitting on their sunloungers. Beach bar, inappropriate music being played, obsenatities being blasted out full volume in front children. Drinks served in paper cups, and cocktails were not presented in any way at all in the day only in paper cups. Glasses were use during evening, but presatation was bland. Apartment we booked superior bungalows and highlighted this to the manager who said we need to take this up with our agent. We found out from staff the hotel had over booked 50 apartments and some guests had to stay in other hotels around the area. The only good experience was fridge was filled with plenty of drinks Pool bar waiter, julious, a very experienced man who was very welcoming towards guests and would take time to chat. Towel changing avaliablity everyday by the pool was a good service.
Vi boede på Mitsis Grand Rhodos by i uge 26 2023. Rejsen var booket gennem Spies . Solgt som 5 Stjernet super luksus tur, vi var 16 personer heraf 6 børn fra 2 til 12. Værelserne svar ikke noget særligt. Vi havde all inklusive, buffeten var ikke noget særligt og slet ikke i nærheden f 5 stjerner. Vi havde 6 børn med , vandet i poolen er pissekoldt og aldeles uegnet for børn, begge pools er så dybe at selv for høje voksne er der for dybt. Vi vil aldrig besøge hotellet igen, det er fuldstændig uegnet for børnefamilier.
Terrible management We stayed at the faliraki beach hotel from 14 to 21 October 2021 It is impossible to find a sun lounger after 7.30 in the morning, every one has a towel on it every morning we looked after breakfast at 10 am everything taken. Having had to sit in adjacent chairs we saw perhaps 20% being used WHY DO YOU ALLOW THIS????? It was our 57th wedding anniversary, we told the concierge this and he promised a special evening, did it happen NO don’t make promises you have no intention of keeping House keeping seem to find it impossible to restock the coffee milk etc without having to complain EVERY SINGLE DAY
Personnel accueillant et conciliant, avec tout de même un gros point noir la vétusté des chambres pour un 5 étoiles c’est vraiment limite ! Les repas sont variés et de qualité avec plusieurs spécialités et cela nous ferait presque oublier les éclats d’émail de la baignoire, les joints poreux ,un climatiseur en fin de vie, des prises fixées grossièrement à la colle une moquette qui recouvre un parquet fatigué à remettre à niveau. Sinon, il y a deux piscines d’eau de mer surveillées par des maîtres nageurs parfois débordés par le nombre d’occupants et le petit personnel qui veille au bien être des grecs. Cet hôtel est animé le soir et c’est plutôt sympa.
I booked 5 nights at the Mitis Alila Hotel in Rhodes. Our room was fantastic but was spoiled by 2 big issues: 1. There was a staff stairwell in the corridor leading to our room and staff were smoking at the bottom and it was filling entire floor with cigarette smoke. The smell was coming under the door into our room, it was so strong our clothes were starting to smell of smoke. We alerted the front desk who confirmed staff smoke there and did nothing about it! This really ruined the nice room we had, I ended up putting a towel all around the bottom of the door to stop most of it coming in at night. 2. This hotel has lots of lovely restaurants on site, unfortunately we were unable to book any evening slots in any of these during our stay, they were all fully booked... Considering I couldn't book before arrival I am disappointed more slots were not put on for the amount of people there, there wasn't a shortage of guests. When using the adults only breakfast room we had to wait 50mins before our order arrived, we also experienced this in the buger restaurant too. Whilst staff are lovely, they are expectionally slow at delivering a fast service. You have to allow atleast 1 hour after ordering for your food to arrive which isn't really acceptable for a 5* hotel. Additionally when on the terrace for drinks, again its table service so you cannot just walk up and order drinks, the service here is incredibly slow, one evening we sat for 45mins without anyone coming to take an order, we gave up and went back to our room. Unfortunately due to the above 2 bug issues I am unable to say this is 5* hotel to anyone. I was going to give more stars however inhaling second hand cigarette smoke is really not what I want on holiday and it's proven to cause health issues, the fact nothing was done to resolve this really disappoints me. Additionally when we arrived at around 10pm after a full day of travelling to get there, we arrived and there was extremely loud music coming from behind the front desk. It turns out there was a wedding going on but it was so loud we couldn't hear anything the front desk person was saying, it would have been nice to have been informed of this prior to arrival so we could have set our expectations correctly. On a positive note, the staff were all pleasant to deal with. The team on the beach bar when we were there were fantastic and the hotel was always kept clean.
Mitsis Hotels is a hospitality company that operates a diverse portfolio of hotels and resorts, primarily located in Greece. The company caters to a wide range of travelers, including families, couples, and business guests, offering accommodations that span from luxury to budget-friendly options. Each property is designed to provide a unique experience, featuring various amenities such as swimming pools, restaurants, and wellness facilities. The company focuses on delivering high-quality service and exceptional customer experiences, making it a popular choice for both leisure and corporate travelers. With a commitment to sustainability and community engagement, Mitsis Hotels aims to enhance the overall travel experience while contributing positively to the destinations in which they operate. More information about their offerings can be found on their official website at www.mitsishotels.com.
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