Good knowledge of what we wanted
Good knowledge of what we wanted
Panache Cruises is a specialist in luxury cruising, offering a diverse array of ocean, river, expedition, and yacht cruises for discerning travelers. With a team that boasts decades of experience in the luxury cruise sector, the company is dedicated to providing personalized service tailored to each client's specific preferences and needs. Their commitment to customer satisfaction is reflected in their "Nothing Is Too Much Trouble" philosophy, ensuring that every detail of the cruise experience is meticulously planned. Targeting affluent travelers seeking high-quality, bespoke cruise experiences, Panache Cruises emphasizes financial security by being fully ABTA and ATOL bonded. Customers can expect award-winning service, a best price guarantee, and the opportunity to earn reward points when booking their luxury vacations. For those planning to set sail in 2025, 2026, or 2027, Panache Cruises aims to create unforgettable journeys on the world's finest cruise lines.
Panache Cruises receives overwhelmingly positive feedback from customers, highlighting exceptional service and a seamless booking experience. Reviewers frequently commend the knowledgeable and friendly staff, such as Jill and Charlene, who provide prompt responses and personalized assistance throughout the booking process.
Many express confidence in their cruise arrangements, noting that the agents are attentive to their needs and inquiries. However, a few customers mention concerns regarding pricing and quotes, suggesting that some may find the costs higher than expected. Despite these minor criticisms, the overall sentiment remains highly favorable, with consumers appreciating the professionalism and dedication of the Panache team. Overall, Panache Cruises is regarded as a top choice for cruise bookings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,037 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 50 |
| Oct 24 | 4.9 | 60 |
| Nov 24 | 5.0 | 56 |
| Dec 24 | 5.0 | 39 |
| Jan 25 | 5.0 | 87 |
| Feb 25 | 4.9 | 76 |
| Mar 25 | 4.9 | 44 |
| Apr 25 | 4.8 | 38 |
| May 25 | 5.0 | 41 |
| Jun 25 | 4.9 | 61 |
| Jul 25 | 5.0 | 74 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Always helpful and friendly”
“Panache ask for a review immediately after booking when customers have not had the complete experience”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 0% | 1,037 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Panache Cruises is #1 of 5 on overall rating in this group.
500 reviews of Panache Cruises. Filter by what matters to you.
Good knowledge of what we wanted
Kathryn has been really helpful in supporting us to book our trip. Would highly recommend!
The best Agent we have ever used! Sceptical on booking as we knew little of Panache & this was our first cruise booking with them. However the personalised service exceeded our expectations. Jack B our cruise consultant helped with special arrangements prior to the cruise. Our first outbound flight was delayed (no fault of Panache) and despite this being a Sunday evening Jack was on hand and provided advice on alternative connecting flights. Mid way through the holiday Jack also touched base to ensure everything was going to plan.
Quick answers to the questions people ask most.
Yes, Panache Cruises is a legitimate company with numerous verified reviews showcasing a high customer satisfaction rating. Real customers have praised their knowledgeable staff and excellent service.
No, Panache Cruises is not a scam. The positive feedback from customers highlights a consistent pattern of reliable service and prompt responses to inquiries.
Panache Cruises specializes in booking various types of cruises, including river cruises and ocean cruises, with personalized assistance to help you find the best options.
Panache Cruises accepts several payment methods, including major credit cards and bank transfers, ensuring a convenient booking process for customers.
You can reach customer support at Panache Cruises through their website or by phone, where their friendly agents are known for their prompt and helpful responses.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Amazing service from Jill, won’t hesitate to book again! Felt really special 😊
many thanks to Nicole for your help with our booking. I can chill out and look forward to a great cruise nick
We have our own assigned cruise connoisseur, Nicola Tempest-Mitchell who is awesome. We spotted our latest cruise on another website, but she tracked it down, nailed the price and booked no problem. Even when we had a problem on our last holiday, she sorted it within hours. She knows our needs, our ambitions and she knows cruises - perfect pairing. This is our fourth booking and absolutely recommend Panache
After 20 plus years with my previous cruise line, for various reasons, I have now switched to Panache cruises. Nicola dealt with my requirements and booked my next cruise. I now feel I am back with a cruise line that ‘cares about their customers, and I am not just a number. Thank you Nicola!
Great service from Nicola in booking our cruise with them. Cheaper than booking with other companies and dead easy over the telephone. The only thing they could do better is stop offering the liw price for suites when all the available ones at that price have already been sold- they are still advertising them now even after I have been told they have gone. I know it is business and it draws you in but it's A bad practice. They don't need to do that as the deals are good anyway.
I had a very positive experience with Milo at Panache Cruises, he was very helpful with the booking and also gave useful tips and advice. The actual booking process was easy and straightforward. This is the first time I have used Panache Cruises and I was very impressed with the overall experience, having worked in travel for over 25 years before retiring, my expectations of a travel company are very high.
Used them last year as well Katherine Waited was our contact very professional very friendly got all information sorted with out any trouble...will be using again 😀
IT’S ALWAYS A PLEASURE TO BOOK A CRUISE WITH CATHERINE DIVAN. She’s knowledgeable, patient, helpful and gets things done immediately. Having tried other cruise agents over the years, I can honestly say that you could do no better than to book your cruise with Catherine.
First time we have used an agent when booking a cruise we usually go direct. Great experience and Nicole was so helpful and efficient. she got us a better deal than going direct. No hesitation in recommending and are now looking at another booking it was so easy to customise our trip. Thank you.
Nicole was very responsive to the numerous questions she was posed, whilst we debated the merits of an ocean versus a river cruise. She went out of the way to ensure she clearly understood our requirements, and then provided an excellent proposal and quotation for both options. We just had to pick an option! Couldn't have been easier.
Another two week River Danube cruise booked today with the delightful Catherine Divan. Nothing is too much trouble for this amazing lady, very knowledgeable, very helpful and so kind. Catherine had a quote together for us within minutes and made the booking process so easy, especially when she managed to get us an additional discount which was unexpected and a lovely surprise. A thoroughly professional and friendly service once again provided by Catherine.
Panache Cruises is a specialist in luxury cruising, offering a diverse array of ocean, river, expedition, and yacht cruises for discerning travelers. With a team that boasts decades of experience in the luxury cruise sector, the company is dedicated to providing personalized service tailored to each client's specific preferences and needs. Their commitment to customer satisfaction is reflected in their "Nothing Is Too Much Trouble" philosophy, ensuring that every detail of the cruise experience is meticulously planned. Targeting affluent travelers seeking high-quality, bespoke cruise experiences, Panache Cruises emphasizes financial security by being fully ABTA and ATOL bonded. Customers can expect award-winning service, a best price guarantee, and the opportunity to earn reward points when booking their luxury vacations. For those planning to set sail in 2025, 2026, or 2027, Panache Cruises aims to create unforgettable journeys on the world's finest cruise lines.
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