Excellent
Excellent. Prompt reply to enquiry.
Panache Cruises is a specialist in luxury cruising, offering a diverse array of ocean, river, expedition, and yacht cruises for discerning travelers. With a team that boasts decades of experience in the luxury cruise sector, the company is dedicated to providing personalized service tailored to each client's specific preferences and needs. Their commitment to customer satisfaction is reflected in their "Nothing Is Too Much Trouble" philosophy, ensuring that every detail of the cruise experience is meticulously planned. Targeting affluent travelers seeking high-quality, bespoke cruise experiences, Panache Cruises emphasizes financial security by being fully ABTA and ATOL bonded. Customers can expect award-winning service, a best price guarantee, and the opportunity to earn reward points when booking their luxury vacations. For those planning to set sail in 2025, 2026, or 2027, Panache Cruises aims to create unforgettable journeys on the world's finest cruise lines.
Panache Cruises receives overwhelmingly positive feedback from customers, highlighting exceptional service and a seamless booking experience. Reviewers frequently commend the knowledgeable and friendly staff, such as Jill and Charlene, who provide prompt responses and personalized assistance throughout the booking process.
Many express confidence in their cruise arrangements, noting that the agents are attentive to their needs and inquiries. However, a few customers mention concerns regarding pricing and quotes, suggesting that some may find the costs higher than expected. Despite these minor criticisms, the overall sentiment remains highly favorable, with consumers appreciating the professionalism and dedication of the Panache team. Overall, Panache Cruises is regarded as a top choice for cruise bookings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,037 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 50 |
| Oct 24 | 4.9 | 60 |
| Nov 24 | 5.0 | 56 |
| Dec 24 | 5.0 | 39 |
| Jan 25 | 5.0 | 87 |
| Feb 25 | 4.9 | 76 |
| Mar 25 | 4.9 | 44 |
| Apr 25 | 4.8 | 38 |
| May 25 | 5.0 | 41 |
| Jun 25 | 4.9 | 61 |
| Jul 25 | 5.0 | 74 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Always helpful and friendly”
“Panache ask for a review immediately after booking when customers have not had the complete experience”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 0% | 1,037 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Panache Cruises is #1 of 5 on overall rating in this group.
500 reviews of Panache Cruises. Filter by what matters to you.
Excellent. Prompt reply to enquiry.
This is the second time that we have booked with Panache. Both Helen and Joe were very helpful and gave speedy replies to all our queries. Our experience is that Panache is a very customer orientated company. We have no hesitation in recommending them.
I became aware of Panache Cruises via the British Airways Club and I am glad that they introduced them to me. I dealt with Nicola at Panache and I found her most helpful with an in-depth and personal knowledge of the product on offer on our selected Seabourn Cruise, I asked for several variations along the way for the prospective cruise and she was always happy to come back with a revised cost and eventually I decided on the exact requirements and she booked it for us, the whole process was easy and Nicola was a joy to deal with and we look forward to booking our next cruise with Panache.
Quick answers to the questions people ask most.
Yes, Panache Cruises is a legitimate company with numerous verified reviews showcasing a high customer satisfaction rating. Real customers have praised their knowledgeable staff and excellent service.
No, Panache Cruises is not a scam. The positive feedback from customers highlights a consistent pattern of reliable service and prompt responses to inquiries.
Panache Cruises specializes in booking various types of cruises, including river cruises and ocean cruises, with personalized assistance to help you find the best options.
Panache Cruises accepts several payment methods, including major credit cards and bank transfers, ensuring a convenient booking process for customers.
You can reach customer support at Panache Cruises through their website or by phone, where their friendly agents are known for their prompt and helpful responses.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Knowledgable and helpful assistance Negotiated a good discount from brochure price Kept up to date with where we were in the process Booked within 24 hours from initial enquiry to deposit paid
This is our 4th booking with Panache and wouldn't go anywhere else. Catherine Divan is fantastic, she is so knowledgeable about all aspects of cruising. She is incredibly competent and always does what she says she will do. Whenever we think of a potential holiday, its always Catherine we think of first.
Kathryn Waites was an excellent adviser and did a great job of explaining the various options and our final cruise itinerary.
Nicola is always helpful and friendly. She comes back quickly regarding quotes and any queries. Prices are always very good. All the team are great.
I booked my previous cruise with Panache and was really happy with Nicole so I have now arranged my next cruise with them. I feel Panache give you the best price possible and their staff are so helpful. Nicole will always be our go to for all future cruises.
Booking a cruise with Nicola at Panache Cruises is so simple. She always get the quote for us quickly and explains everything that is included in the price. Panache always get an extra discount as well as extra ship board credit so it really pays to book through them. Nicola is always available to answer any questions that we have or sort out any problems that might come up. I wouldn’t go with anyone else.
We booked our second cruise with Panache. Nicola was extremely helpful and turned around cruise quotes within minutes, to help us decide. Very professional and wouldn’t hesitate to recommend.
Discovered Panache on-line when trying to find the lowest price for an Explora Voyages cruise to Middle East. My contact was Joe and he made the booking process straight forward answering all my questions during the process. Certainly impressed so far.
Having been referred to Panache by a friend, the whole experience was fantastic. Catherine was incredibly helpful from the first contact and highly knowledgeable, and secured me a great price much cheaper than I could get direct with Explora! I'll definitely be using again for future cruise bookings.
Helen did a superb job for us and managed to bring the price down to a reasonable level. Having had disappointing experience with two Cruise/ travel companies recently this was a joy
I had a problem with a booking made direct with a cruise line, Nicola was understanding and only to happy to help, she sorted out the issue and I have now rebooked with Panache. From the moment I spoke to Nicola I felt reassured that the it would be ok, I am now confident that everything will go to plan. I have done 74 cruises, and have another 17 booked, so will certainly look at using Panache again.
I have just booked my 6th cruise with Panache Cruises. Catherine Divan has managed our bookings she makes the booking process easy and gets back to me if I have any questions about my holiday. I'm very happy with the service provided by Panache and they are my go to travel agency for cruises.
We always use Panache. Scott is very professional and knowledgeable and made the booking process easy
Excellent service and excellent cruise deals! Woud recommend this company and their staff unreservedly. Nicole is so very helpful, went OTT for me! Thank you, Nicole!
Panache Cruises is a specialist in luxury cruising, offering a diverse array of ocean, river, expedition, and yacht cruises for discerning travelers. With a team that boasts decades of experience in the luxury cruise sector, the company is dedicated to providing personalized service tailored to each client's specific preferences and needs. Their commitment to customer satisfaction is reflected in their "Nothing Is Too Much Trouble" philosophy, ensuring that every detail of the cruise experience is meticulously planned. Targeting affluent travelers seeking high-quality, bespoke cruise experiences, Panache Cruises emphasizes financial security by being fully ABTA and ATOL bonded. Customers can expect award-winning service, a best price guarantee, and the opportunity to earn reward points when booking their luxury vacations. For those planning to set sail in 2025, 2026, or 2027, Panache Cruises aims to create unforgettable journeys on the world's finest cruise lines.
This profile hasn't been claimed by the business owner.