Paramount Cruises specializes in providing tailor-made cruise holidays for travelers looking to explore a variety of global destinations. The company offers a diverse selection of cruise packages for the years 2026, 2027, and 2028, catering to vacationers interested in sailing to popular locations such as the Mediterranean, Caribbean, and Asia. With a focus on delivering great value experiences, Paramount Cruises ensures that customers receive personalized service and access to exclusive deals. Targeting both seasoned cruisers and first-time travelers, the company emphasizes the importance of choice and flexibility in their offerings. Customers can easily search for cruises from various lines and destinations through the Paramount Cruises website, which also features promotional codes for additional savings. With a commitment to customer satisfaction and financial protection through ABTA and ATOL, Paramount Cruises aims to make the cruise booking process straightforward and secure for all its clients.
Paramount Cruises receives overwhelmingly positive feedback from customers, with many praising the helpfulness and efficiency of their staff, particularly Robin and Andreia. Reviewers consistently highlight the excellent service provided during the booking process, noting that staff members go above and beyond to ensure a smooth experience.
Customers appreciate the timely communication and the personal attention they receive, making them feel valued and prioritized. While the majority of reviews are glowing, a few complaints mention issues with flight arrangements and booking times, indicating that there may be occasional hiccups in the process. Overall, the sentiment is highly favorable, with consumers expressing satisfaction and a strong likelihood of returning for future cruises.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,004 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.9 | 30 |
| Sep 24 | 5.0 | 49 |
| Oct 24 | 4.8 | 30 |
| Nov 24 | 4.9 | 33 |
| Dec 24 | 4.9 | 21 |
| Jan 25 | 5.0 | 48 |
| Feb 25 | 5.0 | 27 |
| Mar 25 | 5.0 | 45 |
| Apr 25 | 4.9 | 34 |
| May 25 | 5.0 | 21 |
| Jun 25 | 4.9 | 23 |
| Jul 25 | 4.9 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“extremely helpful and provided all the information I needed in a timely manner”
“Took my £5000 and no customer service when you have an issue”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 0% | 1,004 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Paramount Cruises is #1 of 5 on overall rating in this group.
500 reviews of Paramount Cruises. Filter by what matters to you.
Did a Paramount trip and cruise to the far east which was brilliant and well organised. Have just booked another trip and cruise with Paramount to New Orleans. The trip is organised by them and is good value.
Prompt responses to all queries and requests. Provided us with what we wanted, made some suggestions based on out input.
Patric and Tina sorted our cruise out at a bargain price that no-one else could offer. The transaction was super quick and easy. Would highly recommend
We travelled with Paramount to New Orleans, Memphis and Nashville in February and had such outstanding service throughout so as we were looking for a cruise to Norweigan Fjords in September we called and Tina found us the cruise we wanted. She is so helpful and nothing is too much trouble, answering all our questions and giving us all the information we needed before going ahead with the booking. Thank you so much Tina, you're a credit to Paramount!
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This was a first cruise and time in Canada and Alaska. It was the best experience for both hubby and myself. The ship celebrity Solstice was a wonderful time, but the whole trip to Vancouver, Alaska and Calgory was created and managed to perfection. Everything was organised and timely, from flights, pick ups and transfers, hotel areas, tickets to the stampede in Calgary completed the best holiday ever. We didnt need to worry about anything other than personal choices such as food and excursions. So thank you Paramount and people of Canada and Alaska
Was a bit concerned as it was on Facebook due to people being scammed. I called them and they were truly honest with me and I’m very happy as I booked my holiday with them can’t wait to go
We have done two cruise bookings with Tina Conlan. Fabulous service, advice and help. This the third cruise we have. Booked through paramount cruises. Always brilliant.
We found Tina to be very helpful and knowlegeable. She answered all our questions and was instrumental in our choosing Paramount Cruises.
Helpful and quickly reply
Robin was superb taking us through the booking process and explaining everything. Can't wait till we leave now
Exceptional service from Mo Abiola. I initially sent a query on a Facebook ad for a great itinerary I saw. Mo sent a quote and I’d had a couple of queries regarding the hotel and post cruise stay in New Orleans. Mo rang and gave me some excellent advice about the hotel and why this one had been chosen. Explained a bit about the Mardi Gras parade routes. He said he could do anything I wanted (as in changing the hotel, adding extra nights etc) but after his stellar advice, I ended up booking what was originally sent in the initial quote. Mo helped me book my chosen cabin whilst on the phone, applied my Cruise Next certificates and said he is available if I have any questions/queries or if I need to make any changes to my booking. Brilliant, brilliant service. Cannot thank you enough for your help/advice.
From the day I started with Mikel his service was really good (as was his patience with ancient me). Kept in touch and kept us up to date. Peter & Mona Stewart
Great service. Although I had to book over the phone, the process was swift and painless.
Mo was very helpful & knowledgeable he was very enthusiastic & a pleasure to deal with nothing to much trouble
Paramount Cruises specializes in providing tailor-made cruise holidays for travelers looking to explore a variety of global destinations. The company offers a diverse selection of cruise packages for the years 2026, 2027, and 2028, catering to vacationers interested in sailing to popular locations such as the Mediterranean, Caribbean, and Asia. With a focus on delivering great value experiences, Paramount Cruises ensures that customers receive personalized service and access to exclusive deals. Targeting both seasoned cruisers and first-time travelers, the company emphasizes the importance of choice and flexibility in their offerings. Customers can easily search for cruises from various lines and destinations through the Paramount Cruises website, which also features promotional codes for additional savings. With a commitment to customer satisfaction and financial protection through ABTA and ATOL, Paramount Cruises aims to make the cruise booking process straightforward and secure for all its clients.
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