Robin guided us through our booking…
Robin guided us through our booking process with great knowledge and helped make sure we got the best options for our trip
Paramount Cruises specializes in providing tailor-made cruise holidays for travelers looking to explore a variety of global destinations. The company offers a diverse selection of cruise packages for the years 2026, 2027, and 2028, catering to vacationers interested in sailing to popular locations such as the Mediterranean, Caribbean, and Asia. With a focus on delivering great value experiences, Paramount Cruises ensures that customers receive personalized service and access to exclusive deals. Targeting both seasoned cruisers and first-time travelers, the company emphasizes the importance of choice and flexibility in their offerings. Customers can easily search for cruises from various lines and destinations through the Paramount Cruises website, which also features promotional codes for additional savings. With a commitment to customer satisfaction and financial protection through ABTA and ATOL, Paramount Cruises aims to make the cruise booking process straightforward and secure for all its clients.
Paramount Cruises receives overwhelmingly positive feedback from customers, with many praising the helpfulness and efficiency of their staff, particularly Robin and Andreia. Reviewers consistently highlight the excellent service provided during the booking process, noting that staff members go above and beyond to ensure a smooth experience.
Customers appreciate the timely communication and the personal attention they receive, making them feel valued and prioritized. While the majority of reviews are glowing, a few complaints mention issues with flight arrangements and booking times, indicating that there may be occasional hiccups in the process. Overall, the sentiment is highly favorable, with consumers expressing satisfaction and a strong likelihood of returning for future cruises.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,004 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.9 | 30 |
| Sep 24 | 5.0 | 49 |
| Oct 24 | 4.8 | 30 |
| Nov 24 | 4.9 | 33 |
| Dec 24 | 4.9 | 21 |
| Jan 25 | 5.0 | 48 |
| Feb 25 | 5.0 | 27 |
| Mar 25 | 5.0 | 45 |
| Apr 25 | 4.9 | 34 |
| May 25 | 5.0 | 21 |
| Jun 25 | 4.9 | 23 |
| Jul 25 | 4.9 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“extremely helpful and provided all the information I needed in a timely manner”
“Took my £5000 and no customer service when you have an issue”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 0% | 1,004 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Paramount Cruises is #1 of 5 on overall rating in this group.
500 reviews of Paramount Cruises. Filter by what matters to you.
Over a year ago
Robin guided us through our booking process with great knowledge and helped make sure we got the best options for our trip
Over a year ago
extremely helpful and provided all the information I needed in a timely manner
Over a year ago
We always book cruises with Paramount, but to be fair Robin is the real reason we book every time with them. Great service and banter and Robin is our go to guy. Istanbul cruise hear we come!
Over a year ago
Andreia was excellent. Communicated all the way. Answered all my question and went out of her way to arrange the full package for our cruise in March 2026. Flights from South Africa, transfers and pre... See more
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Robin guided us through our booking process with great knowledge and helped make sure we got the best options for our trip
extremely helpful and provided all the information I needed in a timely manner
We always book cruises with Paramount, but to be fair Robin is the real reason we book every time with them. Great service and banter and Robin is our go to guy. Istanbul cruise hear we come!
Andreia was excellent. Communicated all the way. Answered all my question and went out of her way to arrange the full package for our cruise in March 2026. Flights from South Africa, transfers and pre-cruise hotel stay. We are looking forward to the cruise.
Brilliant service from Andreia Silva
We came across paramount cruise by accident whilst looking for MSC. We were greeted by a lovely lady called Andreia, she was so very kind and so very helpful. We have now since booked three separate cruises through her. Nothing was to much trouble and Andreia was available to help via watts app which made the whole booking and communicating extremely easy and quick. Thank you for your help, we look forward to booking more cruises via you.
First time using this company, really pleased with the service and efficiency so far, and got a good price too,.will use again for sure.
They always make me feel like I am there only customer, they respond quickly to my questions and are always as helpful as they can possibly be.
Excellent communication. extremely helpful
Robin made the whole booking process straightforward and easy
From the moment I contacted Paramount Cruises with my enquiry, I was astounded at the depth of care that Andreai gave to me.. Her personal interest and the effort she put in to answer my constant questions was outstanding, and I feel that she always went the extra mile to make my experience an enjoyable one with her attention to detail. I was never made to feel that I was asking too much ,and Andreai's pleasant attitude was so outstanding,which was the icing on the cake, and really contributed to me booking our amazing F1 mediterranean cruise . So thank you Andreai for a lovely experience.Kathy B.
Very friendly and informative
Query dealt with promptly and efficiently at a competitive price. This is the second time I have used this company and would certainly recommend them . Ken
The booking was made easy via Robin who was extremely helpful. Very happy to recommend the company.
Robin was extremely helpful and even stayed way after he should have finished work to make sure that we got our cruise. There was a problem with AMA’s system and Robin persevered to ensure our booking went through. Above and beyond Robin, thank you so much. We are looking forward to our river cruise in August.
Tina was fantastic to deal with from the first engagement right the way through to booking the holiday. Nothing was ever too much trouble and the speed of responses was great. There were a lot of questions with a group booking and Tina provided all the support we needed. Looking forward to the holiday next year and we will certainly use Paramount again.
Tina made the whole process of booking my holiday very easy . All questions I had were answered fully. Very efficient.
Tina was very helpful and able to answer all my questions . She was quick to respond to my queries and very professional . I would definitely recommend booking through paramount cruises.
Tina was exceptional , no stone unturned until our holiday ambition's were completely fulfilled. Polite knowledgeable prompt with replies truly 5 star. Provided everyone else in the chain maintains Tina's standard this will be the trip of our lives.
Once again great service from Robin. Simple and straight forward with all information needed.
Paramount Cruises specializes in providing tailor-made cruise holidays for travelers looking to explore a variety of global destinations. The company offers a diverse selection of cruise packages for the years 2026, 2027, and 2028, catering to vacationers interested in sailing to popular locations such as the Mediterranean, Caribbean, and Asia. With a focus on delivering great value experiences, Paramount Cruises ensures that customers receive personalized service and access to exclusive deals. Targeting both seasoned cruisers and first-time travelers, the company emphasizes the importance of choice and flexibility in their offerings. Customers can easily search for cruises from various lines and destinations through the Paramount Cruises website, which also features promotional codes for additional savings. With a commitment to customer satisfaction and financial protection through ABTA and ATOL, Paramount Cruises aims to make the cruise booking process straightforward and secure for all its clients.
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