Surprisingly good value and nice comfy…
Surprisingly good value and nice comfy bed!

Premier Inn is a well-established hotel chain operating within the travel and tourism sector, offering a variety of accommodations designed to meet the needs of travelers across the UK and internationally. The company provides comfortable and affordable hotel rooms, catering to both leisure and business guests. With a commitment to quality service, Premier Inn ensures that its facilities include essential amenities such as free Wi-Fi, on-site dining options, and family-friendly accommodations. The target market for Premier Inn includes families, business professionals, and tourists seeking convenient and budget-friendly lodging options. By focusing on a wide range of locations, from city centers to airport accommodations, the company aims to provide a reliable resting place for diverse travel needs. Through its user-friendly website, www.premierinn.com, customers can easily browse available properties, check rates, and make reservations, enhancing the overall travel experience.
Premier Inn receives a mixed reception from customers, with a notable number of negative experiences overshadowing the positive ones. While some reviewers praise the cleanliness of the rooms and the friendliness of the staff, highlighting stays at locations like Tooting and Wigan, many others express dissatisfaction with various aspects of their visits.
Common complaints include issues with room temperatures, such as freezing conditions upon arrival, and a lack of responsive customer service, particularly from guest relations. Additionally, several guests report problems with cleanliness, including bed bug incidents and unkempt outdoor areas. Despite a few positive mentions of good breakfasts and comfortable beds, the overall sentiment leans heavily towards disappointment. Many customers advise against staying at Premier Inn due to these recurring issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Receptionist was lovely and very helpful”
“I’m staying tonight in your hotel in Abergele, get to the room no heat at all, it’s 3”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.4 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 1.6 out of 5 (poor) | 2.9 out of 5 (fair) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Premier Inn is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.6).
60 reviews of Premier Inn. Filter by what matters to you.
Surprisingly good value and nice comfy bed!
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Premier Inn is a well-established hotel chain operating within the travel and tourism sector, offering a variety of accommodations designed to meet the needs of travelers across the UK and internationally. The company provides comfortable and affordable hotel rooms, catering to both leisure and business guests. With a commitment to quality service, Premier Inn ensures that its facilities include essential amenities such as free Wi-Fi, on-site dining options, and family-friendly accommodations. The target market for Premier Inn includes families, business professionals, and tourists seeking convenient and budget-friendly lodging options. By focusing on a wide range of locations, from city centers to airport accommodations, the company aims to provide a reliable resting place for diverse travel needs. Through its user-friendly website, www.premierinn.com, customers can easily browse available properties, check rates, and make reservations, enhancing the overall travel experience.
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