Silversea Cruises is a luxury cruise line that specializes in all-inclusive voyages to over 900 destinations worldwide. With a fleet of 12 luxury ships, the company offers travelers unique itineraries that emphasize exploration and immersive experiences. Silversea is dedicated to providing high-end travel experiences, catering to discerning customers seeking quality and comfort during their journeys.
The company’s offerings include a range of exclusive deals on select voyages, allowing customers to reserve their suites with minimal deposits. Silversea also provides unique land experiences that enhance their cruise itineraries, enabling travelers to delve deeper into the culture and history of the destinations they visit. Targeting affluent travelers and luxury cruise enthusiasts, Silversea Cruises aims to deliver exceptional service and unforgettable journeys on the open sea.
Silversea Cruises receives a mixed response from its customers, with a significant majority expressing dissatisfaction. While some guests praise the service and experiences, noting the competence of staff like Catherine Stevens and the quality of certain cruises, many others highlight severe issues.
Read full summaryShow less
Complaints about poor customer service are rampant, with reviewers describing it as appalling and unresponsive. The quality of the cruises is also questioned, with several customers feeling that the luxurious experience promised does not match the reality, citing inadequate amenities and disappointing dining options. Additionally, logistical problems, such as lost luggage and missed ports, further tarnish the company's reputation.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.0
22
100%
+2.4
● Low
2.0 / 5 overall
=
22 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
3.7▲ 2.4
12-month avg
1.9
All-time
2.0
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
2.0
1
Oct 24
1.5
2
Nov 24
—
0
Dec 24
—
0
Jan 25
1.0
2
Feb 25
1.0
2
Mar 25
1.5
2
Apr 25
—
0
May 25
3.0
2
Jun 25
—
0
Jul 25
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 22 most recent reviews.
Top praiseof 5 positive reviews
Customer service60%
3 mentions
Delivery40%
2 mentions
“I just dont understand the other reviews”
On “Customer service” · May 4, 2025
Top complaintsof 17 negative reviews
Payment issues35%
6 mentions
Customer service29%
5 mentions
Shipping24%
4 mentions
Pricing24%
4 mentions
“Beware a Silversea Cruise because if anything goes wrong their customer service is truly appalling”
On “Payment issues” · May 22, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
Overall rating and review count for this company and similar companies
Beware a Silversea Cruise because if anything goes wrong their customer service is truly appalling. We disembarked our ship in Seward, Alaska and Silversea wrongly sent our luggage to a Convention Centre in downtown Anchorage rather than directly to the airport. They take no responsibility for this as according to them we had not booked "door to door" so they did not have our flight times. Why didn't someone ask us? Then the luggage got lost. We were told by Silversea to buy some clothes to see out the remaining two days of our trip and they would refund us. All we had was what we were wearing. We acted in good faith on this and spent time out of our holiday purchasing a few basic items to see out our holiday. On contacting Silversea we have been told that they will not refund the money as we should not have been told to buy anything. We should claim on our travel insurance (with all the hassle that entails). As a gesture of goodwill we have been offered £500 cruise credit against a future cruise. Do they honestly think we would pay out thousands of pounds on another cruise with £500 off when this is how they treat their customers? Once you have paid your money and are off the ship they just don't care. Truly shocking for a company that states that their customers are their number one priority!
They used to be good. Not now. They seem to have lost their way. My wife got food poisoning on board and although some of the medical staff were good - Angel looked after my wife very well - Silversea seemed more concerned about not taking responsibility for her food poisoning than anything else.
We isolated for 3/4 days - at the request/demand of Silversea but Silversea didn’t seem to think we lost out. My wife wasn’t right for the rest of the holiday but Silversea just seemed to shrug their shoulders, with a ‘not my fault, mate’ attitude.
We will never cruise with them again
What type of cruise experience does Silversea offer?
Silversea is a luxury cruise line that operates all-suite, all-inclusive voyages to destinations worldwide. They focus on providing ultra-luxury experiences with personalized service, gourmet dining, and intimate ship environments with smaller guest capacities.
What destinations does Silversea cruise to?
Silversea offers cruises to over 900 destinations across all seven continents. Their itineraries include the Mediterranean, Caribbean, Alaska, Antarctica, Asia, Northern Europe, and many remote expedition destinations.
What is included in a Silversea cruise fare?
Silversea cruises are all-inclusive, covering suite accommodations, all meals and in-suite dining, beverages including premium spirits and wines, gratuities, and Wi-Fi. Many itineraries also include shore excursions and butler service in higher suite categories.
How can I contact Silversea customer service?
You can contact Silversea through their website's contact form, by calling their reservation centers, or through travel agents. They have offices in multiple countries to serve guests worldwide with support in various languages.
All 12 questions →Show fewer questions
What is Silversea's cancellation policy?
Silversea's cancellation policy varies depending on the cruise length, destination, and how far in advance you cancel. Generally, cancellation fees increase as you get closer to the departure date, and some specialty cruises may have different terms.
Do I need to dress formally on Silversea cruises?
Silversea has a country club casual dress code during the day and elegant casual in the evening. Some evenings may be designated as formal optional, where guests can choose to dress up, but formal wear is not mandatory.
What dining options are available on Silversea ships?
Silversea ships feature multiple dining venues including main dining rooms, specialty restaurants, and casual options. All dining is included in your fare, with no reservations required for most venues and 24-hour in-suite dining available.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Eine Anfrage vor langer Zeit bez Siversea-Reiseinformationen resultierte in der Zusendung von Informationsbroschüren ok !
Aber!!! Ständige Email-Angebote welche nicht abstellbar sind da keine entsprechende Email Adresse verfügbar ist und versuchte Telefonate in einer ewigen!! Warteschleife münden!!
Silversea Silver Wind blown off course and never to have a fair sail set again
On taking a cruise on the Silversea wind expedition cruise to Antarctica this must have been the worst experience of my entire life ruined at great expense by Silversea. See below the key points noted, and this can be verified by photos, ditto with the own admission of the staff that this ship, food, and facilities were terrible.
Please see below a few bullet points, and I can tell you there are quite a few more not listed
1.on landing Santiago walked over 30 minutes up and down lifts and ramps to cheap to pay for pick up drop off and crammed in dirty van
2.total chaos in booking in to hotel overnight stay, and and chases in morning fly down to embarkation point in Puerto Williams, stuck in filthy shed for 2nd flight
3.Balcony room 6th floor smelled drains and most passenger corridors, silversea response it and old tired boat
4.Sheets yellow and ripped, duvet delaminated and smelly, these were replaced
5. Towels so old and yellow replaced through t the trip with new towels
6.Dirty ripped curtain lining
7. Ventilation not working
8.Cutlery and table linen blunt too old and with holes partly replaced at every dining
9. Ran out of many products on trip and eventually ran out of vegetables, and had to stop uncomfortably through dining while other ship stocked partly
10. Food so bad, over salted, same menus, cheapest ingredients ,had food poisoning 1st day
11.Expedition leader Mereeke non stop self gratification
12.Boot room so small 4 benches group of 40 people
13.Severe safety failure on fire exit corridor being blocked with queueing passengers warm towel dispenser adjacent boot room which I noted to staff and ignored but will be writing to IMO about this
14.Flooded bathroom every night leaking shower
15.Dirty leaking windows in dining area, patched up with mastic and rusting next to where you ate, smell of damp
16.China so old pattern washed off
17.Bathroom floor cheap laminated and not non-slip
18.Brown and grey water coming from taps
19.Being stuck in dirty old shed at Punta Arenas for 2 hours awaiting hopper flight
20.Repairs and loading, unloading outside window last night, up to 11pm, note alternative room offered at 11pm seriously, then being harassed by busing and knocking at our door at 11.45pm by manager
21.staff and management poorly trained to be in restaurant and some nights chaos
22.Butlers and cleaning poor slow, wrote name in dust on shelf and there 3 days later
23.Staff uniforms dirty and tired
24.Doors rusting in room and stained, gaps.
25.Flickering lights all over boat in evenings, and dirty stained light fittings
26.carpet delaminated from wall
27.Stomach bug on ship for a few days, no life belts cleaned or sanitised when getting on and off boat, using someone else’s contaminated belt thrown in barrel as staff too lazy to carry out, under the miss-guidance of Mereeke
Well I could go on about this”ultra luxury cruise” stated by Silversea, and it was summed up by most of the staff that the boat is so old and they get the same complaints every time. Thanks Oskar
If I could score less than 1 I would have, but the route was fantastic and scenery amazing (thank goodness for Mother Nature)
The Royal Caribbean bean counters have nailed shut the coffin of once great Silverseas. I have spent over 500 sea nights with them, and after our last two cruises the bean counters have now driven me away.
This is meant to be an Ultra Luxury, all inclusive cruise, but recent and continuing cuts have turned Silversea into "Celebrity with a bit more room per passenger"
Others have covered the list of parsimonious cuts that have removed "ultra luxury" from the brand. Here is (part of) my list
#On a recent NW Passage cruise, costing over $40000, they wanted $100 for boot rental. You cannot do the expeditions without boots
#The free wifi has been downgraded to something that does not work, in order to get you to pay $30 a day for something that is usable
#The cost of eating in La Dame has tripled to $180. If you add on the $50 or so that you are already paying for a meal, at $230 a head this is 2 star Michelin territory, this food is no 2 star Michelin
#The quality of wine in the restaurants is what I can get for $3 to $5 a bottle in Spain. Their wine is worse than that , and from obscure vineyards in Italy and South Africa. And the sommeliers are untrained
#They abolished butler greeting and champagne on boarding
#They abolished Bulgari toiletries and have a cheap own brand instead
#they have even halved the size of the bar of soap from 75gm to 45 gm
#They have taken away Heidseck champagne and now use a cheap unknown brand
#The measures poured in the bar have halved. The range of drinks in the bars has been cut substantially
#Food has been downgraded in quality. Basically Celebrity food now
#The only "free shore excursions" are now a standard packed bus round the area with one guide. All others are now $100 plus. We recently ended up with 42 people going all together round an underground cave system for over an hour
#Butlers are now just room attendants in fancy dress with no idea of buttling
#Expansion of ships by Silversea has led to around 50% of the staff being new to cruising. They are untrained. Hence long waits for food in restaurants
There is no point in contacting "Guest Relations", they do not reply - I have tried many times
The Bean Counters killed British Airways with their cuts, and now it is being done by another group of heroes to Silverseas. The gadgetry is that these bean counters are probably being promoted by RC for the "saving" that they made
What a shame missed port which was highlight of holiday told before sailing but not enought time to cancel, and false reason given, new years eve a damp squid, restaurants in chaos and trips worst ever taken on a cruise would have been better to have stayed at home. Shame expectations were so high at the start
In today’s world, WiFi should be a basic amenity. But instead, they deliberately cripple their “free” version to make it practically unusable, only to demand $30 per day for anything functional. This is outright exploitation. With plenty of competitors offering quality service and decent WiFi, think twice before choosing them. It’s absurd that such a cruise line feels entitled to rip off its customers over something as essential as WiFi.
I’m on board the Silver Muse now, and it has taken me 30 minutes just to post this.
Since Royal Caribbean has taken ownership the company is no longer 6-star; at best it's a 4-star cruise line for the moment. Welcome onboard no longer offers a butler greeting or champagne; instead you get handed a face towel - thats it!
RCCL has cut everything; all the extras in the suites, and in fact, the Silversea ships are now instructed to use at least 30%+ frozen fruits and vegetables onboard; in dishes where it will not be noticeable; drinks, smoothies, desserts, steamed veggies, stews, soups. RCCL appointed a new CEO, and many new SVP's across the Silversea fleet in all departments. They are replacing all Silversea procedures with RCCL procedures in an attempt to aggressively cut costs and create revenue. Cheaper brand of champagne onboard now. Many previous in-suite amenities have been eliminated or must now be requested. The only water you get in your suite now is the filtered water called Vero which they refill the bottle onboard. Food portions are getting smaller. For proteins in the buffet, they are offering more cheap fish and less premium meats, roast beef, hams etc.
They are moving away from included excursions to where all excursions will be chargeable. And to save money, Silversea is tendering more and more each cruise, instead of docking to save the port fees. This means docking further away from the centre of towns and having to use limited shuttle bus services. It's cheaper for Silversea to hire 1 or 2 buses than to pay docking fees.
And don't be surprised if they add more tendering ports as your cruise progresses. It was happening every cruise. It's an ongoing attempt to cut costs at the expense of the guest experience. But they're not worried because they've now grouped the RCCL, Celebrity and Silversea loyalty programs into ONE!
As such, whatever Silversea guests they lose as a result of all the cutbacks, they can easily replace them with guests from Celebrity and RCCL because their loyalty level at RCCL /Celebrity will be recognised equally with Silversea Cruises.
For the money you are spending on Silversea cruises, you should expect a luxury experience without compromises or excuses.
The booking experience is terrible. Poor customer service, hardly respond to emails or calls and never come back with fulfilled requests. I had used free cancellation option for Antarctica cruise while booking and had to cancel well ahead of 6 months before the sailing date. Received cancelation confirmation on time but no refund yet, it's been a month now. I haven't received even an email response to my multiple emails to various departments. It's horrendous. I wonder how they might be treating their customers on board. Pathetic!!
On February 15, 2024, my wife and I booked a 32 day door-to-door cruise ( 11/18/24 - 12/20/24 / Cairns, Australia to Auckland, NZ) on the Silver Nova. For the next 11+ weeks our dealings with SiverSea’s transportation department were very difficult to the point of exhaustion. Having been presented with one abysmal flight itinerary after another, we canceled the trip a couple days ago.
One would think that when offering a “door-to-door“ travel experience, they would be prepared to define that experience before the reservation is made. Their claim that a client must book a reservation before they can advise on the specifics of air travel is eerily similar to a “pay-to-play” scheme that one would not expect from a “high-end” operation. The $250/person “administrative fee” they charged us when we canceled was just sad.
We have spoken with others who had similar experiences with SilverSea. If you care to hear more of the specifics, please feel free to contact me.
Sincerely,
Patrick McBride
Scottsdale, AZ
Absolutely shocking! They market them selves as 6 stars! You get 1 star service! Continually having to chase things, email after email, call after call with them being dropped, transferred to departments that are closed! Having attitude given over the phone causing you to loose temper and then being told they don’t like your attitude! Well maybe if you did your job correctly and offered 6 star customer service you’d have no issues! Would not recommend to anyone! Issue after issue!
Man stelle sich vor, dass man den Werbeversprechungen von „Silversea“ - eines der renommierten Luxuskreuzfahrtunternehmen - keinen Glauben mehr schenken darf?!? Das Management wirbt in jedem Werbeauftritt permanent mit dem Versprechen von beruhigtes Zurücklehnen beginnend beim Buchen bis zum „door to door Service“! Der Brand Silversea ist, kurz zusammengefasst, auf das Versprechen ausgerichtet „Luxus auf hohem Niveau, sich um nichts mehr kümmern zu müssen, sich entspannen und geniessen“! Die Vorstellung vom CEO Roberto Martinoli von Frau Barbara Muckermann (Chief Commercial Officer) vom 23. Juni 2021 unterstreicht dieses Vorhaben eindrücklich, dass man mit Frau Muckermann „den gastorientierten Ansatz über alle Vertriebs- und Marketingkanäle stärken will, um das Kreuzfahrterlebnis für die Gäste weiter zu verbessern“. Da kann Frau Muckermann gleich beim Buchungsprozess beginnen. Die Agents beherrschen nicht einmal die Basic‘s einer Kundenbetreuung. Angefangen bei der Nichteinhaltung von Versprechungen (dokumentiert in mehreren e-mails) und keinerlei proaktive Ansätze bei der Beratung und Betreuung. Zum Beispiel: Plötzlich kann man die Verlängerung in Silversea Vertragshotels nicht länger als drei Tage buchen (offenbar auch nicht zum normalen selbstbezahlten Hoteltarif?!?) und empfiehlt „man müsse dann eben selbst ein Hotel buchen“. Verschweigt jedoch, dass dann der Privattransfer Schiff/Hotel und Hotel/Flughafen nicht mehr gewährleistet wird, welches ein Teil des Komfort-Versprechens der Silversea ist. Vielleicht sollte Frau Muckermann sich bei ihren hochgesteckten Zielen grad in diesem Zusammenhang bei sich selbst anfangen. Eine Mitteilung (Hilferuf) an sie auf ihren LinkedIn Account blieb unbeantwortet!!! Die gebuchte Reise steht für uns für eine besondere Zeit mit mehreren runden Jubiläen. Gerade diese Reise Australien / Neuseeland mit der „Silvermuse“ hat sich meine Frau zu ihrem 50igsten Geburtstag aus mehreren Gründen gewünscht, zum einen die Destination, der Zeitpunkt und zum anderen die „Silvermuse“. Letzteres deshalb, weil wir vor einigen Jahren beim Schlummertrunk in Venedig auf dem Markusplatz plötzlich die Silvermuse auslaufen sahen und wir uns bei einem Glas Champagner versprochen hatten mit diesem Schiff auf eine Reise zu gehen. Und genau dieses „Geschenk“ wird bereits bei der Buchung mit einer derartigen Behandlung des Kunden extrem geschmälert und damit die Vorfreude genommen. Die Silversea ist uns bekannt und wir hatten bereits einige Kreuzfahrten auf deren Schiffen genossen. Der Service an Bord war jeweils exzellent! Umso weniger verstehe ich dieses Vorgehen. Als Kunde ist man offenbar auch bei einem Luxusanbieter hilflos. Selbst der schriftliche Hinweis - ich möchte mit einem Supervisor in dieser Angelegenheit sprechen - bleibt unbeantwortet. Dass ich unter anderen Umständen diese Reise stornieren würde liegt auf der Hand, aber das einmalige Zusammentreffen von eigentlich freudigen Ereignissen lässt dies leider nicht zu!
Booked a cruise around the UK from, and back to Tower Bridge in November 2018. Paid in full December 2018.We were to travel 13th May 2020
In March 2020 the country went into lockdown, particularly badly hit was London.
The cruise was cancelled, as was always going to happen, on 24th April. This in my view was far too late, as with the circumstances as they were it would have been extremely stupid for a cruise to depart from London, with I suspect many people who were over 70 and considered vulnerable. We were in that category. I telephoned Silversea several times, to always be told the same "at the moment the cruise will still be sailing"
We now have to wait between 60 and 90 days to be refunded a considerable amount of money because they have insufficient staff to deal with the demand for refunds. Why? Because they have furloughed the staff and our government are paying them.
They will have had our cash for over 18 months, assuming we get our refund in their timeframe.
The staff on the telephone are very polite, and I feel sad that they work for such a poorly run company. Apparently they didn't see this demand coming!
It was the first cruise we had booked with them, we did it on recommend, but would never use them again. Other cruise companies are treating customers much better.
Very Disappointed
Are Silversea cruises suitable for families with children?
Silversea is primarily designed for adults and tends to attract an older, more sophisticated clientele. While children are welcome, the ships have limited dedicated children's facilities and programs compared to mainstream cruise lines.
What size are Silversea ships?
Silversea operates a fleet of intimate ships that typically carry between 100 to 608 guests. This smaller size allows access to smaller ports and creates a more personalized, yacht-like atmosphere.
Does Silversea offer expedition cruises?
Yes, Silversea operates expedition cruises to remote destinations like Antarctica, the Galápagos Islands, and the Arctic. These cruises feature expert naturalists, zodiac landings, and specialized expedition equipment while maintaining luxury accommodations.
How far in advance should I book a Silversea cruise?
Silversea cruises can be booked up to two years in advance, and popular itineraries and suite categories often sell out early. Booking 6-12 months ahead typically provides the best selection of suites and sailing dates.
What health and safety protocols does Silversea follow?
Silversea follows international maritime health and safety standards and may implement additional protocols as required by destinations or health authorities. Specific requirements can vary by itinerary and may include vaccination, testing, or other health documentation.
About Silversea Cruises
Silversea Cruises is a luxury cruise line that specializes in all-inclusive voyages to over 900 destinations worldwide. With a fleet of 12 luxury ships, the company offers travelers unique itineraries that emphasize exploration and immersive experiences. Silversea is dedicated to providing high-end travel experiences, catering to discerning customers seeking quality and comfort during their journeys.
The company’s offerings include a range of exclusive deals on select voyages, allowing customers to reserve their suites with minimal deposits. Silversea also provides unique land experiences that enhance their cruise itineraries, enabling travelers to delve deeper into the culture and history of the destinations they visit. Targeting affluent travelers and luxury cruise enthusiasts, Silversea Cruises aims to deliver exceptional service and unforgettable journeys on the open sea.
